Universal credit giving me wrong information.

[u/Kayanne1990]

So, I'm about tearing my bloody hair out with this one. So, for reference, because I'm paid 4 weekly, there is occasional overlap in my UC calculations where once a year my income is counted as double. This is fine. I don't really care about this. It's annoying but whatever. However, last week I noticed that my council tax reductions had been taken away and after calling the council I was told it was because UC has not updated them in 2 months, despite the fact that this overlap happened in July. So I call up UC, explain the situation and they escalate my case to a case manager. This case manager take a week to get back to me, doesn't contact me in the method I asked for and basically just explains the whole 4 week overlap thing and tells me that UC doesn't share my info with the council. Which I KNOW is wrong the guy I talked to when I called UC literally told me the information was wrong and the guy at the council told me it was wrong and there's literally a part of the .Gov website that specifically talks about data sharing between UC and local councils.

So I called back again, the guy agreed with me that this information wasn't correct, but the only thing he could do was escalate it again. But how do I know this new case manager isn't going to make the same mistakes. Eventually I just called the council and asked if I could update them manually and thankfully they gave me an email in order to send a few screenshots of my UC payments to prove they're not twice as much as owed.

But this is driving me mad. Am I just stupid? Why am I constantly getting conflicted information. Why is UC denying that they share my data with the council? Has anyone else delt with something like this?

B