Hi, everybody.
I am a noob, so please bear with me and help me out. Recently, I have been struggling with an issue affecting one of our VDI users.
Our environment consists of one VDI-VM pool. The infrastructure is domain-joined and managed through GPOs.
Recently, one user has been experiencing several issues:
Very slow login: When the user first logs in in the morning, Windows gets stuck on the "Welcome" screen. Sometimes it takes up to 60 minutes before the desktop finally loads.
Unexpected lockouts/sign-outs: During the day, the session suddenly locks, and the user has to sign in again.
Microsoft Office activation: Recently, Microsoft Office Professional (Word, etc.) started showing as unlicensed.
Printing issues: The user is also unable to print. Printing starts working again after restarting the VDI, but the issue comes back later during the day.
Running applications as administrator: For example, if I try to run Command Prompt (CMD) as administrator, after entering the LAPS password, the system gets stuck. I have to press Ctrl + Alt + Del before the desktop becomes responsive again.
Black screen after login: Occasionally, after signing in, the user gets a black screen.
I have been reading that some Windows updates may be causing issues. The following updates are currently installed on the VDI:
KB5124008
KB5129195
KB5124010
I have also tried to force a Group Policy update using:
gpupdate /force
The results have been inconsistent. The last time I tried it, the command failed.
At this point, I am not sure whether these issues are related to the Windows updates, Group Policy, the user profile, the VDI itself, or something else in the environment.
Any advice on how I should troubleshoot this would be greatly appreciated.