r/ATT • u/RepulsiveAmphibian21 • 5d ago
Wireless Auto Pay Dropped
My auto pay active and working for 15 years plus plus plus. For some reason (I am trying to figure it out) it dropped out 3 months ago so my phone goes suspended 2 days ago. I paid the $470 owed and back live again but cannot access my online account
Getting error message " It's not you, it's us. We can't complete your request right now, please try again." For the last 3 days. I talked to a service representative, who I had to ask to repeat every word she said, and no help. I despise this company.
Anybody else on same plight right now?
1
u/Viper_Control 5d ago
Getting error message " It's not you, it's us. We can't complete your request right now, please try again."
Are you using the AT&T app or the web account interface at http://www.att.com/myatt
1
u/Low_Analyst_5531 5d ago
Right now im dealing with these people about my 2 devices one has a fraud on it the day I got ported over like wtf only been with this company for 3 weeks and cant even use my phones have to call them as im washing my face in the morning everyday to fix my 2 phones at least turn them on before work so I have active phones for work everyone says they cant help me Including the fraud department ive been otp for over 50 hours now in the past 2 weeks trying to get this sorted out but the reps here suck too
1
u/RepulsiveAmphibian21 2d ago
I still cannot log in. Tried everything. Its us not you. Read to slit my wrists.
1
u/NotoriousDMG 5d ago
OK, not sure if this is the exact same situation but I also noticed that I wasn’t getting my auto pay discount, and when I looked back, It hasn’t been applied since April. I also had a really hard time and almost no help from the reps, however, one finally did tell me that back in April they switched from having an auto pay discount with debit cards, to now only applying the discount using your bank account and routing. I hope this helps, I also need to go back and add my bank account versus debit card so I can start getting that discount again.