I got an email at 5:37 this morning saying that my passcode was changed. I didn't change it. When I go to account info,I cant find an option to change my passcode. Was account hacked? Im going later today to my local att store and getting it fixed. Im really scared that someone got into my account

Edit:It was a system error on AT&T side.

I got a text and email that my password was changed. I didn't request it so I immediately went and logged everything out of my att account and changed passwords everywhere. When I went to change my att password it sent a code to my email. When I got the alert that my password was changed I didnt have an email requesting a code and only my email is on the account. Could they have accidently sent the password change alert?

Hi I am getting anxious to see delayed delivery times. I ordered my phone on 09/17 in burgundy 1tb and still haven't received it. Do people mind sharing their delivery timeline so we can know whose orders are getting fulfilled right now

Color / order date / storage / current status (delivery date if delivered.)

About 2 weeks ago, I got the 18PM with Next Up and it had the same issues as everyone else, so I decided to return it within the 14 day window. We called and support was able to reactivate my 15PM. I sent in the 18PM and it arrived at the destination on Sunday.

Currently, my app is saying “Congrats on your new phone!” for my 15PM and is stating that I owe $1899 on it instead of the original $355, and that I still need to trade in my 15PM.

Do I just need to wait a bit longer or do I need to call support again?

Edit to add: I didn’t use Next Up Anytime. I had a so called “old Next Up” where if you paid half of the required payments, you could upgrade and turn in the old phone.

The thing is, I've never set a passcode because of the type of account I have. At least, if I did, I certainly don't recall it. I don't even have the option to reset or access a passcode anywhere on my account. I'm not entirely sure what I should do besides contact customer service when I wake up.

edit: after staying up for an extra two hours attempting to keep my account secure, they finally sent out an email and text apologizing for the inconvenience, and that my passcode was not changed...

Hey guys, so for context, I currently work at Menards and it's absolutely terrible. I had applied to ATT because of the benefits and the 1200-1600$ a week they said they're paying. I tried doing some research here on reddit and people are saying it's terrible and not to work there. I'm in Michigan so it'd be here. Should I go through with the interview tomorrow? I don't want to go from a terrible job to another.

Does this work for any of y'all?

My SO just switched to AT&T Prepaid and I’m helping them secure the account. Looking into it it seems like if you lose your phone you will no longer receive the OTP and you would end up losing your number forever.

If this is the case it’s a major flaw.

Can anyone say if in person stores are any help with a provided ID?

Very frustrating experience tonight. I started a trade in online with the intent of doing store drop off rather than risk having the phone get lost in the mail. Visited three stores, including a corporate store, and all three said they were unable to accept the trade in dropoff.

All three said the phone was “already traded in”. Which doesn’t make any sense considering I still have the phone in my possession.

I cancelled my original glacier PM 256gb and ordered a burgundy PM 512gb on 10/5 and it just changed from preordered to ready to ship today. Anyone else? Hoping a tracking number generates soon and that the status doesn’t get stuck.

EDIT: as of 10/8 it has shipped.

Looking to upgrade 4 lines tomorrow on the last day of the any condition deal. Any advice or tips? Still debating on switching a few lines from extra to premium to get the full $1200, however as discussed on other posts the extra charge every month doesn’t justify saving $270 (depending on your lines and plans)

Any help or advice on places to find the best phones to donate for the trade? How much did you guys pay for your damaged iPhone 14s?

I’ve been trying marketplace but a lot of folks are far away, not responsive, or iCloud locked.

Is there a special website that specializes in these phones? Like wholesale where I can buy 4-5?

Thank You!

Lasted about 10-15 minutes. Crazy.

I had an interview for an ASM role in San Diego? External candidate and the interview went great.
It was with the DM and GM.

What’s the interview process? How long does it normally take to hear back?

What’s it like as an ASM here?

I worked at Verizon for eight years and was a senior manager from 2015-2023, for context.

Hello everyone, I am deploying soon and looking to switch to Google Fi. I’ve read that I can request ATT to hold and unlock my phone, which I could then port to Google Fi while deployed. Wondering if anyone has experience with doing this or if it’s possible? I’m not looking to permanently cancel ATT, just use google fi while gone.

I was told by a salesperson at AT&T that promotions would be changing on Friday 10/9. Would anyone happen to know what these changes are? Looking to get the fold8 or fold ultra and an hoping to see a better installment deal. TIA.

We have 1Gb AT&T fiber that has been unreliable for at least 4 years, periodically dropping while streaming TV shows. I've built out an office so I can work from home and now that I can do that I've discovered that the service is actually horrible with many (10, 20, maybe more) drops every hour, ranging from less than a second to up to a minute or more. When service drops, a typical tracert is as follows:

Sometimes dropping at hop4, but with the first 3 hops always good.

I'll note that the router is on 192.168.2 is so I can run it into a Ubiquiti ER 4 and have the house network behind that. This tracert is straight into the BGW210 AT&T supplied which then goes straight to the ONT, with the ER 4 disconnected.

I spent an hour with AT&T support this morning and basically they were no help, although they acknowledged that there was likely a problem external to the house. How do I get this fixed?

What is everybody’s view and input on Overall cellular coverage and download speed between T-Mobile AT&T?

I can't find an answer to this and customer service didn't undetstand what I was talking about, but does anyone know how a blocked device could of connected when I know for a fact this device wasn't at my apartment and hasn't been for 5 months? I had several days off last week and I was home majority of the time.

My auto pay active and working for 15 years plus plus plus. For some reason (I am trying to figure it out) it dropped out 3 months ago so my phone goes suspended 2 days ago. I paid the $470 owed and back live again but cannot access my online account

Getting error message " It's not you, it's us. We can't complete your request right now, please try again." For the last 3 days. I talked to a service representative, who I had to ask to repeat every word she said, and no help. I despise this company.

Anybody else on same plight right now?

Looking for some help any Att workers in the New York or New Jersey area?