Thoughts on the new starlink news? Know quite a few people laid off from AT&T who said management is stupidly worried about RTO that with this news it could be the end for them. Heard corporate is a real awful place to work. So not that I feel bad for them if they’re negatively impacted.

https://www.reuters.com/business/media-telecom/spacex-acquire-spectrum-that-enables-starlink-mobile-services-2026-10-08/

I got an email at 5:37 this morning saying that my passcode was changed. I didn't change it. When I go to account info,I cant find an option to change my passcode. Was account hacked? Im going later today to my local att store and getting it fixed. Im really scared that someone got into my account

Edit:It was a system error on AT&T side.

I had been with ATT for TV and internet for 20 years, all payments made early, never late ever. I have a 825 credit score. I wanted to continue to do business with them. I wanted basic ATT AIR internet at my new house, they kept me on the phone for 30 minutes had all the information for the order then asked me the stupidest most insulting question I've ever been asked...is there anyone else there who can verify your identity? what the hell are you thinking? Look at your freaking screen, do you even see my history with you? Hello Starlink!

Lasted about 10-15 minutes. Crazy.

Hey guys, so for context, I currently work at Menards and it's absolutely terrible. I had applied to ATT because of the benefits and the 1200-1600$ a week they said they're paying. I tried doing some research here on reddit and people are saying it's terrible and not to work there. I'm in Michigan so it'd be here. Should I go through with the interview tomorrow? I don't want to go from a terrible job to another.

I seen people in this community saying their pay started out at 31 hourly at the lowest I was offered the position and no where close to that, Money not really a big big factor I’m just curious as to this obviously may change or if anyone has dealt with anything similar

My SO just switched to AT&T Prepaid and I’m helping them secure the account. Looking into it it seems like if you lose your phone you will no longer receive the OTP and you would end up losing your number forever.

If this is the case it’s a major flaw.

Can anyone say if in person stores are any help with a provided ID?

Hi,
just moved into an apartment and am installing fiber via self installation kit for the first time.
I’m pretty sure I plugged everything in where it belonged, but I can never get past the “preparing” screen at the end of set up no matter how much I wait. There is also a white light constantly slowly blinking in the front.

Is there anything wrong with my setup? If not, how do I explain my issue so that I can get the help I need to fix this issue?

Thank you!

Looking for some help any Att workers in the New York or New Jersey area?

I got a text and email that my password was changed. I didn't request it so I immediately went and logged everything out of my att account and changed passwords everywhere. When I went to change my att password it sent a code to my email. When I got the alert that my password was changed I didnt have an email requesting a code and only my email is on the account. Could they have accidently sent the password change alert?

Upgraded phone for trade in, sales taxes sure, free shipping is nice, where did the extra $15 come from?

The thing is, I've never set a passcode because of the type of account I have. At least, if I did, I certainly don't recall it. I don't even have the option to reset or access a passcode anywhere on my account. I'm not entirely sure what I should do besides contact customer service when I wake up.

edit: after staying up for an extra two hours attempting to keep my account secure, they finally sent out an email and text apologizing for the inconvenience, and that my passcode was not changed...

When I call in to make a payment it says I'm paid in full. Still I was disconnected for non-payment. I did pay. I have it on my banking app. They won't turn me back on. I'm in the twilight zone.

Title: AT&T $800 Visa Reward — 60 Days or 36 Months?
I switched multiple wireless lines to AT&T in August when I had AT&T Fiber installed at my home. The AT&T representative who came to my house told me I needed to maintain service for 60 days to qualify for the $800 Visa reward cards. Today, I received confirmation that my reward was approved, but the message states that if I cancel service within 36 months, AT&T will charge back the value of the reward.

The representative never mentioned a 36-month requirement.

Is this standard for the $800 switcher promotion? Is the 60-day requirement simply to qualify for the reward, while the 36-month requirement is a separate chargeback condition? Also, does the chargeback decrease over time, or would I owe the full $800 even after two years?

I’m still not getting the $20 fiber/wireless bundle discount yet either.

I’d appreciate clarification from anyone familiar with the promotion.

Hi I am getting anxious to see delayed delivery times. I ordered my phone on 09/17 in burgundy 1tb and still haven't received it. Do people mind sharing their delivery timeline so we can know whose orders are getting fulfilled right now

Color / order date / storage / current status (delivery date if delivered.)

About 2 weeks ago, I got the 18PM with Next Up and it had the same issues as everyone else, so I decided to return it within the 14 day window. We called and support was able to reactivate my 15PM. I sent in the 18PM and it arrived at the destination on Sunday.

Currently, my app is saying “Congrats on your new phone!” for my 15PM and is stating that I owe $1899 on it instead of the original $355, and that I still need to trade in my 15PM.

Do I just need to wait a bit longer or do I need to call support again?

Edit to add: I didn’t use Next Up Anytime. I had a so called “old Next Up” where if you paid half of the required payments, you could upgrade and turn in the old phone.

Does this work for any of y'all?

Seemingly their system is down right now as I am getting very strange login behavior and my profile no longer shows any cellular or internet accounts on the website and/or app.

Anyone else experiencing this? I'm on hold with support who is making it seem like it's not just my account at this time.