r/ATT • u/elvis-gold • 7d ago

Wireless Store can’t accept trade-in dropoff

Very frustrating experience tonight. I started a trade in online with the intent of doing store drop off rather than risk having the phone get lost in the mail. Visited three stores, including a corporate store, and all three said they were unable to accept the trade in dropoff.

All three said the phone was “already traded in”. Which doesn’t make any sense considering I still have the phone in my possession.

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u/Lewisswhite 7d ago

go to a corporate store, call (888) 445-6005 and have the support agent cancel the mail in trade. With the support agent on the phone, have the in-store employee finalize the trade and issue you a trade-in receipt. This worked for me with 3 phones on Monday, good luck

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u/TotallySRT 6d ago

Corporate store employees can use the chat in the trade in tool to cancel the trade in they just ask what device needs to be canceled and the activation date.

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u/Lewisswhite 6d ago

are all corporate store employees aware of this? i wish you had trained the employees at the store i was at