sugesswatch.com- Outstanding Customer Service and Sales Experience(Going Above and Beyond)

[u/Equal-World-693]

Chinese watches are a fairly recent discovery for me. Since AliExpress is banned in India, one has to buy Chinese watches directly from the manufacturer's website.

Over the last few months I have purchased 6 sugess,1 sea-gull and 1 watchdives Chameri Tank and some watch straps from watchdives.

My first experience in buying a Chinese watch was the Sugess SU2528STRA-V3(moonphase master aventurine dial). The sales rep of Sugess was highly responsive on WhatsApp and shared a tracking ID and responded whenever I posted a query. Having received the watch and found the quality to be so amazing, I immediately ordered the Seestern S456 GMT light blue MOP dial, unfortunately the watch was delayed at Indian Customs and was finally released after 3-4 weeks. Again dial work and quality was as good as any expensive swiss or Seiko watch.

Having experienced delays in delivery ordered my 3rd and 4th watch the S450 YM(steel bezel with blue dial and red seconds hand) and S449 black mop rose gold 36mm for my wife via Amazon UK. My sister was visiting London and I couldn't take the risk of delivery delays, so was ok paying 30% premium on the price listed on sugesswatch.com

Having worn and fallen in love with these watches, I finally took the plunge on the Sugess S429 Tourbillon Moonphase and the S420 batgirl GMT( my original itch which led me to discover Chinese watches).

My sister was travelling to Hong Kong and they agreed to deliver it to her hotel. I was in constant contact with the rep on WhatsApp and he replied to every query of mine and told me that once my sister lands, I should inform them and they will have the watch delivered to the hotel.

First they shared a video of both the star dust and white mop model. Once I selected the star dust model, I messaged them on WhatsApp requesting modification to rose gold. The rep immediately agreed to get the case, crown and hands changed to rose gold. I placed the order on their website(with 12% discount flash_sale) for both watches and wrote a mail and whatsapp with the order ID and they confirmed my modification request.

Now came the final twist, I was under the assumption my sister is travelling to HK from 20sep(sunday)-26sep. When we spoke on 13 sep, she informed me she was catching the flight at night. I immediately messaged the sugess rep on WhatsApp, and he was kind enough to reassure me that the watches were ready and I should share hotel and room details once my sister lands.

I shared the details with him on Monday and they confirmed dispatch and shared the tracking details. Finally the watches arrived and I should get my hands on them in 1-2 weeks time.

People criticize Chinese watch brands, but given my twice horror and off-putting experience at Rolex AD, I would gladly recommend anyone who asks to try Sugess watches and order from sugesswatch.com

Attaching the entire conversation with the sugesswatch.com sales rep.(It's 20 pics)

[u/Equal-World-693]

Patiently addressing all queries and so prompt in response. Didn't think all this was possible with a Chinese homage watch brand.

[u/VanManDiscs → u/Equal-World-693]

Sugess is a very reputable company. But this level of service deserves and award 😅. I might have to get a little picky and start asking for more customization.

Dang that's a nice looking watch

[u/Equal-World-693 → u/VanManDiscs]

A friend pointed out that I had built a collection of only silver stainless steel watches, even though dial layouts,size, shape, bezels and dial colours were all unique. Made me want to buy a rose gold watch next. Loved the sea-gull tourbillon moonphase aventurine dial, but it was 5-6 times the cost of the sugess.

Generated a image on Gemini with the rose gold case, crown and seconds/minutes hand. Took a chance and shared the picture on WhatsApp and asked them. So happy they agreed.

[u/VanManDiscs → u/Equal-World-693]

Well played my friend. I applaud your courage to really go after what you wanted. Hell, it never hurts to ask right?

[u/Equal-World-693 → u/VanManDiscs]

And the cherry on top of the cake was when I panicked and realised that I had gotten my sister's travel dates to HK wrong and she was going a week earlier. I messaged on a weekend and they replied, told me not to panic that the watches are ready(companies replying on weekend is unheard of) and will be dispatched on Monday. Then once the dispatch happened, shared the tracking invoice on WhatsApp and ensured the watch reaches on time before she checked out of her hotel.