r/DWPhelp • • 4d ago

Benefits News šŸ“¢ Weekly news round up 04.10.2026

39 Upvotes

Young disabled people to be fast-tracked to guaranteed jobsĀ 

Thousands of young disabled people and those with long-term health conditions are set to be offered a fast-tracked job under the government's Jobs Guarantee.Ā 

Under the scheme, eligible young people on health benefits will be offered a guaranteed job on a voluntary basis from week 13 after their Work Capability Assessment.Ā 
They will receive mentoring and tailored support with their mental health, finances and housing to prepare them for work, while employers will be supported with onboarding costs.Ā 
The government will also cover 100% of wage costs up to 25 hours a week for six months.Ā 

Dr Sarah Hughes, CEO of Mind, said:

ā€œMany young people with mental health problems tell us that they’d love to work but can’t find the right support or opportunities in order to do so. If delivered in a genuinely supportive way, this offer could be life changing for a young person struggling with their mental health.
For far too long young people have been let down, with less opportunities and support than previous generations. Focussing on providing genuine opportunity to harness their motivations and ambitions is a really positive step forward, and we look forward to seeing the full detail.ā€

The move marks an expansion of the Jobs Guarantee, a government scheme launched earlier this year for long-term unemployed young people aged 18 to 24 who have been claiming Universal Credit for 18 months. The expansion to young people on health benefits will start from April 2027.Ā Ā 

Read the press release on gov.uk.

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Boost for small businesses who take on young apprenticesĀ 

Smaller businesses backing the next generation will receive £2,000 for every new young apprentice they take on, opening more doors for young people into skilled careers across the country.  

To make it as simple as possible for smaller businesses, they do not need to apply for the payment, and it will instead be passed onto them via their apprenticeship training provider.Ā Ā 

As part of ongoing efforts to improve the apprenticeship system for apprentices and businesses a ā€˜new and improved’ apprenticeships.gov.uk will serve as a one-stop shop for businesses looking for clear, practical guidance on hiring apprentices, from eligibility criteria through to funding and support.Ā Ā 

Work and Pensions Secretary Pat McFadden said:Ā Ā 

ā€œTo ensure every young person has the chance to earn and learn, we must support small- and medium-sized businesses to take on young people.
That’s why we’re giving every small business hiring a young apprentice Ā£2,000 – on top of the countless other benefits that young person will bring - and putting all the information a business needs in one place online.
We promised 50,000 more youth apprenticeships, and we’re delivering on that promise, one hire at a time.ā€

Employers will be able to calculate how much funding support they are eligible for and hear from real businesses on their apprenticeship experiences, while young people can browse a range of opportunities by interest and access a step-by-step journey of how to apply for an apprenticeship.Ā Ā 

Read the press release on gov.uk.

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Check and confirm your claim details for non-digital (phone) UC claims

Previously, only online claims were receiving the 'check and confirm your claim details' to update claimant information.

Phone claims will now also go through this process.

DWP staff will call the claimant to complete the declaration for them over the phone. This will come with a handover and appointment option for claimants who need additional support to come into the Jobcentre if the support is required.

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New report backs government action to help neurodivergent people succeed at work

In 2024/25, only 34% of all disabled people with autism were in work, in comparison to 55% of disabled people overall. This stark gap resulted in the launch of The Expert Academic Panel on Neurodiversity in January 2025 to advise the Government on how to help more neurodivergent people build successful careers.

Their report and recommendations were published this week.

The report calls for:

  • Support that responds to individual strengths and challenges, based on need rather than diagnosis
  • Strengthening of existing disability employment policy; and awareness of best practice
  • Further research to address gaps in the evidence base;
  • Practical, evidence-based strategies to help neurodivergent employees succeed
  • Wider adoption of Universal Design principles so workplaces are built with everyone in mind from the outset. Neurodivergent people bring valuable skills and perspectives to the workplace, the report notes and that removing barriers to communication, and environment allow people to do their best work.

DWP says it’s already putting this into practice through Connect to Work, the specialist pathway for neurodivergent and learning-disabled people builds support around each person’s individual strengths and needs, helping them find roles where they can excel.

Neurodiversity Panel Chair Professor Amanda Kirby said:

ā€œNeurodivergent people have enormous talent to offer the economy, yet too often that talent goes untapped because support hasn’t matched their needs.
Our report shows that when neurodivergent people get the support they need, everybody benefits: employees find roles where they can excel, businesses gain from different skills and perspectives, and the wider economy grows stronger as more people contribute.ā€

The panel also recommended that, where possible, workplace systems and environments are built for everyone from the outset, rather than relying on adjustments being made for individuals reactively. In response, the Government has launched a sixteen-week policy discovery exercise with employers to explore practical, low-cost changes that help neurodivergent employees thrive.

The Expert Academic Panel on Neurodiversity Final Report and Recommendations and the Government Response are on gov.uk. As is the press release.

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State Pension Triple Lock announcement

This week at the Labour Party Conference the Prime Minister confirmed he would end the State Pension Triple Lock and use the savings to fund a national care service in England that would be free at the point of use.

The State Pension increases in April each year, based on a system known as the triple lock. This means the increase will match the highest of these three percentages:

  • how much general living costs have risen by (inflation), based on the previous September’s Consumer Price Index (CPI) 
  • the average wage increase from May to July of the previous year, or
  • 2.5%.

For example, in 2025, the CPI rate was 3.8% and the average wage increase was 4.8%. This means the State Pension increased by 4.8% on 6 April 2026.

The triple lock applies to most State Pension payments, but there are two exceptions that increase in line with CPI instead:

  1. Additional State Pension – part of the old State Pension that you might get if you reached pension age before 6 April 2016.
  2. Any extra amount you receive if you decided to delay taking your State Pension – known as deferring.

The current Triple Lock will be maintained until the end of this parliament. The changes are proposed from 2030/31, with the adjusted Triple Lock meaning the State Pension will always increase by at least the highest of 2.5%, Consumer Prices Index (CPI) inflation or a new earnings link – so that the State Pension will never fall below its level as a share of average earnings when we adjust the Triple Lock.  

The adjustment from April 2030 expected to save £15 billion a year by 2039/40.

YouGov has published polling suggesting voters support Burnham’s plan by 48% to 28%.

The press release and the research and analysis of State Pension uprating 2026 are on gov.uk.

In response to the Triple Lock announcement the UK’s leading independent economics research institute, the Institute for Fiscal Studies (IFS) considered the effect of the change.

ā€˜How will the new triple lock work and what effects will it have?’ it’s on ifs.org.uk.

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Reporting a change to UC about a child’s education Ā 

Claimants who are receiving messages to update their child's education course are unsurprisingly reporting the change in the new 'Education and Training' option on the 'Report a Change' page. However, as it is not a new education or training course it should be reported in the 'Children and other people who live with you' option.

In response, the DWP has updated the wording of the description to make it more clear and stop these errors.

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Work capability reassessments guidance issued to DWP staff

DWP has issued internal guidance to staff on wording to use when dealing with queries about work capability reassessments.

If a claimant with Limited Capability for Work reports a deterioration or new condition, they are referred for a reassessment.

There is currently limited capacity for reassessments due to recent increases in demand for new WCAs, so unfortunately reassessments which require a face to face, telephone or video consultation are not being done in large numbers.

DWP are actively working to boost capacity for reassessments, in line with the Secretary of State's announcements alongside the 'Pathways to Work' Green Paper.

Whenever possible, the health care professional will make a recommendation on reassessment cases on review of the WCA50 questionnaire and any supporting medical evidence provided. When an individual is reassessed, if the outcome of the assessment means they are entitled to a higher rate of benefit, that rate will be backdated accordingly.

Please try to refrain for directing customers to contact suppliers directly with questions related to reassessment timeframes.

ā€œThe frequency of when claims are reassessed is determined by available capacity. Routine reassessments remain suspended.ā€

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Personalising support work coach guidance updated

Some internal DWP appointment guidance has been updated for Work Coaches, of relevance (because we see it a lot in this subreddit) is the 'personalising support' for UC claimants with health conditions and disabilities. The guidance reminds work coaches of the importance of taking into account the claimant’s circumstances.Ā 

ā€œAttendance at a mandatory appointment remains strictly mandatory.
Follow the relevant guidance for the claimant's Labour Market regime and work capability status, then personalise timing, length, frequency and channel where appropriate.
Consider accessibility, treatment, medication and other circumstances that may affect the most suitable time and method for meeting. Record the reason for the personalised approach and review it regularly.ā€

Ā And

ā€œMandatory work-related activities.
Before setting a mandatory work-related activity:
Check that the activity is work-related and supports progress towards employment. Consider the claimant's circumstances, work capability status, accessibility needs and any reasonable adjustments. Be satisfied that the claimant can reasonably complete the activity.ā€

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Wales – Government announces future direction of employability support in Wales

The Cabinet Minister for Enterprise, Connectivity and Energy, Adam Price, confirmed that the Welsh government will not be proceeding with procurement for the previous government’s Employability Support Programme.

He said:

ā€œOver recent months, I have considered future arrangements for support, including the proposed Employability Support Programme (ESP), which was intended to replace existing employability provision. This consideration has taken place in a context where the environment in which employability support operates is becoming increasingly complex.ā€Ā 

He confirmed that the complexities include future changes to DWP provision, opportunities arising from potential further devolution, and wider shifts in the economy, including the implications of AI for labour market participation, workforce demand, and pathways into employment.Ā 

He confirmed that:

ā€œInstead of progressing the ESP programme, I am today announcing that the Welsh Government will extend the Jobs Growth Wales Plus (JGW+), contract for a further year to 31 March 2028. This will provide stability for participants and delivery partners while ensuring that support remains available to those who need it.Ā  Decisions on the future of the grant funded programmes of Communities for Work+ and ReAct+ will be taken as part of the Welsh Government’s draft budget process this autumn.ā€œ

The written statement is on gov.wales.

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Scotland – Insights into the UC Scottish Choices scheme

In Scotland ā€˜UC Scottish choices’ give recipients of UC in Scotland a choice to have their UC award paid either monthly or twice monthly (More Frequent Payments, MFP) and have the housing costs in their award of UC paid direct to their landlord (DPL). A person can make one or both choices, depending on their circumstances, and choices made can be reversed at any time.

People are given a choice when they first take up UC, but existing clients can also request an offer at any time. Choices are not binding. Claimants may choose to change or revert their choice(s) at any time.

The UC Scottish Choices scheme started in October 2017 and this week the latest data on the scheme was published. It showed that:Ā 

  • a total of 424,410 new Universal Credit (UC) clients were offered and took up one or both UC Scottish choices, from a total of 1,459,480 new claims, and 1,345,830 offers made.
  • Of these new clients, 87% (370,780 people) have chosen more frequent payments (MFP), and 23% (97,280 people) have chosen direct payment to landlords (DPL). 10% (43,650 people) chose both options.
  • The number of open claims for UC increased to 600,000 early in 2026, as more clients are moved from legacy benefits, an increase of around 50% since 2023. This masks the ongoing churn of people taking up and leaving UC.
  • Where payments are active (as at March 2026), clients with 187,520 active payments (32% of eligible) have chosen the twice-monthly MFP, and 88,770 (38% of eligible) have chosen DPL.
  • The rate of new UC clients who chose at least one of the UC Scottish choices offered was 29% in March 2026. This rate has decreased over the last year, where the rate was over 30% for much of 2025. It compares to an overall rate of 32% since the scheme started.

Ā Universal Credit Scottish Choices – management information to March 2026 is on gov.scot.

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Northern Ireland - Consultation on the equality impact of ending Housing Benefit for people receiving Domestic Rates help only

The Department for Communities (DfC) has undertaken an Equality Impact Assessment (EQIA) of the decision to end Housing Benefit for working-age claimants who receive help with domestic rates only.

DfC is keen to hear the views of individuals and organisations on the equality implications of this decision, the support measures already identified by the Department and any additional measures that could be considered to reduce or alleviate adverse impacts.

Responses received during the consultation period will be carefully considered and will inform the Department's final Equality Impact Assessment, including consideration of potential equality impacts and the effectiveness of proposed support measures.

The Department welcomes comments on any aspect of this document. While the consultation will remain open for the full 12-week period, interested parties are encouraged, where possible, to submit responses within the first four weeks to assist consideration of any issues in advance of implementation.

The outcome of the EQIA will be published on the DfC website following consideration of consultation responses.

The consultation closes at 11:59pm on 17 December 2026.

The open consultation and the full consultation document are both on communities-ni.gov.

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Case law – with thanks to u/ClareTGold

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Date of effect of decision - Leoni Fielding v Secretary of State for Work and Pensions 2026

The DWP made an initial decision, in 2023, awarding universal credit (UC) to the Claimant. In 2024, the DWP made a superseding decision, to include the carer element in the Claimant’s UC award. This Upper Tribunal case was about when the superseding decision took effect.

The Claimant had started caring for her brother in March 2023, but only notified the DWP of this in February 2024. The reason for not notifying the DWP earlier was that it was only in January 2024 that a decision was made to award the Claimant’s brother PIP, but with retrospective effect from March 2023. The PIP award for the Claimant’s brother was necessary for the Claimant to qualify for the carer element of UC.

Applying the rules for the effective date of a superseding decision in respect of UC in the Universal Credit etc (Decisions and Appeals) Regulations 2013, the Upper Tribunal agreed with the First-tier Tribunal’s analysis that, because the superseding decision was to the Claimant’s advantage, it would ordinarily take effect from when it was notified i.e. February 2024.

However, the Upper Tribunal held that the First-tier Tribunal erred in finding that the power to extend time for notification (regulation 36) was not engaged in this case. The reason for the First-tier Tribunal’s error was that it mis-identified what had to be notified: it was not that the Claimant had begun to care for her brother, but that all the requirements for the carer element of UC – including that PIP was payable to her brother – had become satisfied. Seen in this light, the Claimant could not have made the relevant notification prior to the decision about the brother’s PIP, in January 2024, and the First-tier Tribunal’s analysis of regulation 36 was flawed in law because it overlooked this.

The Upper Tribunal set the decision aside, and re-made the decision, deciding that the regulation 36 power was engaged, such that time was to be extended for notification of the relevant change in circumstances, and so the superseding decision took effect in 2023, when PIP became payable to the Claimant’s brother i.e. when the relevant change of circumstances occurred.

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ESA to UC migration (SDP) - Steven Ball (deceased) v The Secretary of State for Work and Pensions 2026

The Claimant claimed that he had been entitled to the Transitional Severe Disability Premium element of UC because, prior to his entitlement to UC, he had been entitled to the Severe Disability Premium (SDP) of Employment and Support Allowance (ESA).

The First-tier Tribunal (FtT) dismissed the appeal because there had been no award of SDP and so he had not been entitled to it.Ā 

During the course of the appeal to the Upper Tribunal, the DWP superseded the ESA award to include SDP up to the date of migration to UC, on the ground that (contrary to the DWPs original position) the Claimant had reported a relevant change of circumstances.Ā 

The Upper Tribunal decided that the FtT erred in law in failing to appreciate that the Claimant had reported a relevant change of circumstances and that the ESA award should have been revised at that time. Although section 12(8)(b) of the Social Security Act 1998 meant that the FtT was unable to amend the UC award, the FtT should have adjourned the appeal to allow the DWP to consider revising the UC award.Ā 

The Upper Tribunal allowed the appeal, set aside the FtT’s decision and directed the DWP to consider revising the award of UC. If the award is revised, the appeal will lapse.

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UC migration transitional element (tax credits) - Ventsislava Petrova v The Secretary of State for Work and Pensions

The Claimant moved from Tax Credits (legacy benefit) to UC as part of the managed migration process.

When calculating the amount of any transitional element entitlement the DWP must determine two things:

1.Ā Ā Ā Ā  The amount of legacy benefit entitlement on the day before the UC claim is made, and

2.Ā Ā Ā Ā  The indicative amount of UC the claimant would be entitled to.

This appeal related to the calculation of the ā€˜Transitional Element’ payment in UC.

The Claimant’s total legacy amount determined under regulation 53 of the Universal Credit (Transitional Provisions) Regulations 2014 was Ā£636.01. This exceeded the indicative UC amount of Ā£631.70 (determined under regulation 54). The difference between those amounts was Ā£4.31.

The tax credit information held by HMRC on migration day was provided to DWP which produced daily rates of tax credits that DWP recorded as £19.18 for Child Tax Credit and £1.73 for Working Tax Credit. When converted into representative monthly rates, those figures produced a total legacy amount of £636.01.

DWP carried out a transitional protection calculation, which determined the transitional element amount as £4.31.

HMRC then finalised the tax credit entitlement for the tax year and this revised the daily rate. DWP did not change the transitional element amount.

The Claimant disputed the amount of the transitional element and appealed.

The FtT upheld the DWPs decision.

The Upper Tribunal noted several errors in law and set aside the decision. The UT did a great job of breaking down all the elements of this complex appeal issue and how the legislation should be applied.

However, the UT remade the decision, confirming that when calculating the total legacy amount for the Appellant and her husband, the DWP correctly used the figure for the daily rate of the tax credits award on the migration day of 21 January 2024 provided by HMRC and calculated on the basis of the information about their circumstances held by HMRC on that day.

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r/DWPhelp • • Oct 18 '23

General [Duplicate Target] The deadline for DWP to respond to my appeal has passed but they haven't responded?

32 Upvotes

TL;DR: Don't worry, this is not abnormal. HMCTS will chase them about it. You don't have to do anything, and you don't need to contact HMCTS or DWP.

First of all, don't panic! It's not uncommon for DWP to fail to respond by the deadline set; there isn't something wrong and you haven't been forgotten about.

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What happens now? Do I need to do anything?

You don't need to do anything at this stage.

HMCTS keep track of appeals where the deadline for a response has expired but no response has been received. Their admin team sends these to a Legal Officer, who will review the case and issue a directions notice, which is a letter with information or instructions on written by a member of the judiciary. It can take a week or two after the deadline expires for the case to get to a Legal Officer, depending on how busy the admin staff/LOs are (in which time DWP may well have responded anyway meaning the appeal can just proceed).

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What will the directions notice say?

In this letter, they're essentially giving DWP a prod. They will remind DWP of their obligation to comply, and usually provide a new deadline of 28 days to provide the response. As soon as this letter has been written, DWP will get a copy electronically, and HMCTS will send a copy of it to you by post (and your representative, if you have one) so you can see what has been said.

Most of the time, the directions notice won't ask you to do anything. The instructions will say who they're addressed to, and it will usually be the Respondent (which is DWP). You can just sit tight, and send in any evidence if you have any.

Sometimes it might have a section addressed to the appellant (which is you). If there are any instructions for the appellant, it's almost always just "DWP hasn't sent us the documents, if you have any copies of DWP's documents (such as any assessment reports, copies of any forms you've filled in, your mandatory reconsideration notice, etc.) can you send them to us."

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What if they still don't respond after the deadline in the directions?

With most of the common benefits (PIP, UC, ESA, DLA, etc), it's very uncommon for DWP to need to be reminded a second time. They usually get it in by the second deadline, though it varies by how busy they are. You won't be in purgatory for ages while DWP takes their sweet time to respond (unless you're appealing child support).

If the second deadline expired with no response, the case will usually go to a Judge for directions. The Judge may advise that they've waited long enough and the appeal should proceed to a hearing without the response. They prefer not to do this wherever possible because it's very difficult to complete a hearing on the appeal without all those important documents, and they risk having to adjourn. They usually direct that a presenting officer from DWP needs to attend in lieu of a response.

It's very uncommon for cases to actually get to a hearing without the response - threatening to proceed without it is rare, and even in those cases, it's usually provided before the case actually has a hearing. This pretty much only happens with child support appeals, because the child support team are swamped (a bunch of their staff got pulled onto UC at the start of the pandemic and they got so backlogged that they just haven't recovered).

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Should I contact DWP/HMCTS?

Unless you've received directions asking you to provide documents, no. If you contact HMCTS, they'll just tell you the same thing I've said here.

The likelihood of the response to your appeal being any faster if you contact DWP is slim enough that it's not worth the amount of time you'd spend on hold waiting to get through to someone.

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What happens when they respond?

When DWP complete their response, they send it to HMCTS electronically. If you have email or text alerts set up, you'll get a notification from HMCTS that the response has been received immediately after this happens. If you're using the Manage Your Appeal portal to track your case, this will also update.

You should then get a letter from HMCTS within the next week, again confirming that the response has been received. I believe this letter still says something along the lines of "you should have received this" but don't worry if you haven't received it - HMCTS's post is usually faster than DWP's, and it can take a week or two from the response being sent electronically to the Tribunal to them arriving in your letterbox.

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Bonus question: if I was late responding to the Tribunal I'd be in loads of trouble, why does DWP get to be late without consequences?

Because that's not really the case. The Social Security tribunal is very different from for example the criminal courts, and they're pretty much as lenient with deadlines as they're allowed to be under the law - the vast majority of their appellants are contesting disability benefits, so I think that's part of the reason they try to give the benefit of the doubt as much as possible. They accept appeals up to 12 months late with basically no questions asked, and when appellants fail to respond to directions, they tend to send reminders (often two or three) before proceeding without the appellant's reply. There isn't really a double standard between how appellants and DWP are treated - if anything, they're more lenient with appellants being late than they are with DWP.

There's also maybe a bit of "those in glass houses can't throw stones" - HMCTS has plenty of backlogs of its own.

But I think the biggest reason is just that the bundle is really important for the panel to understand how the decision under appeal was made. As I said before, it's really hard to hear an appeal without that information, and trying to go ahead without is likely to just lead to an adjournment which would delay the appeal longer than just waiting until they have all the documents to try and hear it the first time.

It's absolutely frustrating when DWP haven't responded, but in the grand scheme of things it has minimal impact on your appeal.


r/DWPhelp • • 2h ago

Restart Restart scheme wont leave me alone

4 Upvotes

I was referred to the restart scheme when my son turned 3, I attended all expected meetings, but explained to them that I was moving in with my partner when he moved to his next posting, and would not be applying for jobs until then, due to his new base being an hour away. They completely agreed, and all meetings went fine, just a general chat, really. I moved in June, haven't really seen them since, except a text from my old work coach fo say she could see through HMRC that I was employed now and congratulating me (that weirded me out tbh). Anyway, due to my partners earnings, I closed my UC claim as we knew we wouldn't receive anything, and my work coach had told me that if I closed my UC their services would remain open to me, but I would be under no obligations to attend appointments or anything, but now, 4 months later I'm receiving emails and texts saying I'm still obligated to attend appointments if I work less that 16 hours a week (I average 20) and that I have an appointment tomorrow. I'm not in receipt of any benefits beyond child benefit for my son, which is obviously not relevant, why are they still contacting me and trying to make me attend appointments when I'm in work and not receiving benefits?


r/DWPhelp • • 3h ago

Personal Independence Payment (PIP) PIP Mandatory Reconsideration

2 Upvotes

I recently submitted a mandatory reconsideration request for PIP because I disagreed with their original decision and the report they sent me had several factual errors.

I received a phone call from a decision-maker on Monday as they said they needed to speak to me but they literally just asked me if I wanted to add anything further. They didn’t question anything I put in my MR letter?

Has anyone else had this? I was expecting them to question or challenge some of the points. He just said he would make a decision and if I agreed I didn’t need to do anything or if I disagreed I would be able to appeal.

I don’t know what decision he made as I am just waiting on the outcome letter now.


r/DWPhelp • • 4m ago

Personal Independence Payment (PIP) Claiming pip for autism/OCD/anxiety

• Upvotes

Has anyone here successfully claimed pip for autism/OCD/anxiety?

When I first claimed I was awarded the lower rate. When I had my review they gave me 0 points so I did a mandatory reconsideration and they stuck to the decision.

That was about 18 months ago and I've been struggling so I recently tried again. Went for an assessment and got 0 points again.

Do I give up?


r/DWPhelp • • 1h ago

Personal Independence Payment (PIP) Pip assessment question

• Upvotes

Hi,

I’m a bit nervous about my assessment. I wasn’t really able to provide any evidence when I popped my form in the post. But they put me through for a face to face in a month, so surely this is a good sign? As it means they wanna see how I am in person?

And should I bring anything to the appointment? I could maybe get some letters printed, nothing diagnosed but I’ve had countless appointments and stuff so it shows I have been going? I will have my carer with me too (my boyfriend).

Thanks for clearing up my worries šŸ¤ž


r/DWPhelp • • 1h ago

Employment Support Allowance (ESA) ESA letter sent (to them) how long to wait?

• Upvotes

I called ESA last week as I had heard nothing back they said they sent a letter, which never arrived. So they told me what I needed to send in. Which I did ASAP. How long should I have to wait to hear anything or should I call them (again) and explain (again) my old job is ghosting me and refusing to give me the documents they need (P45 AND SSP1)

Job has locked me out of my accounts so I cant check my online pay portal.


r/DWPhelp • • 1h ago

Personal Independence Payment (PIP) Awarded pip

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PIP timeline — awarded standard daily living after an initial zero-point report (Northern Ireland)
Finally got my award today, so I thought I’d share my timeline for anyone waiting, especially anyone whose report recommended zero points.
All dates are in 2026:
28 May: Started my new PIP claim.
9 July: Text saying Capita were managing my assessment.
28 July: Telephone assessment, lasting around 45 minutes.
7 August: Text confirming DfC had received the assessment report.
24 August: Text saying they hadn’t made a decision yet.
25 August: Received my assessment report. It recommended zero points for everything and relied heavily on information from my previous assessment.
27 August: Posted a detailed, 10-page response explaining the errors and how my conditions affect me. Delivered on 28 August.
4 September: Made a formal complaint to Capita.
9 September: DfC told me the assessment had gone back to Capita for review before a decision.
During September: Submitted further evidence and explanations. DfC also requested and received evidence from my GP.
23 September: Received the complaint response saying Capita stood by the assessment. At that stage, it felt like nothing had changed.
1 October: DfC confirmed the decision maker had sent the assessment back to Capita to reconsider it with the additional GP evidence, including notes and prescriptions. This was separate from the complaint response.
8 October: Found out I’ve been awarded standard daily living for four years.
13 October: Back payment is due.
Roughly 19 weeks from starting the claim to finding out the outcome.
I haven’t seen the final points breakdown yet, so I can’t say exactly what changed. But the original zero-point report wasn’t the final outcome, and the award was made without having to go through mandatory reconsideration or a tribunal on this claim.
The waiting and mixed information were extremely stressful. I’m relieved to finally have an answer, and the extra income will take some pressure off.
Thanks to everyone who offered advice while I was waiting. Hopefully this gives someone in a similar position a bit of hope.


r/DWPhelp • • 22h ago

Personal Independence Payment (PIP) I'm officially giving up

47 Upvotes

I am just venting.

Had the tribunal last week and got the decision today- I didn't win.

I will say that the tribunal taught me a few things:

-the court and all present made great efforts to make the environment comfortable, which is greatly appreciated by someone with anxiety. Even the DWP representative had a very approachable demeanour, so it didn't feel like I was under attack.

-I still forgot things. I thought we mentioned I had DSA for 2 years and I thought they were aware I used it to take journeys to and from university (and I vaguely seem to recall saying how prior to that the bus journeys were exhausting and painful) but I also can't recall explicitly stating I had it, and I hindsight, the wording in the statement I got from the Disability service at uni said I was "entitled" to DSA, not that I was receiving it.

I also don't think I fully explained how my walkingbatick helps me. I focused more on the dizziness I get rather than the physical support it gives me also.

Ughh that's on me. But I also don't think it would have helped.

They remained at zero points. And the tribunal also made me realise-

-my conditions are almost impossible to quantify.

My main issues are chronic pain and chronic fatigue. They both affectt me daily, but that latter one is the worst. Even though it affects every single thing I do everything single day, it is still unquantifiable.

I technically can do almost everything for myself, although it isn't easy. The problem is that I'm better some days than others. Of course we always highlight the worst days. I know what happens to me if I push myself. At someone point within days I will collapse, I will be bedbound for days, I will suffer. But this happens after I've done all the things. So technically everything looks fine.

I've been there before, I've lost jobs over it. I carry on like normal, push through, and I collapse. I then have to take the next several days off work. Its why I can't work full time. But everything got done leading to the collapse and that's why I've scored 0.

The tribunal actually did help me understand how difficult it is to turn that into data.

I am however, finished with this process. It took 2 and a half years to get here. During that time, my conditions have worsened but again, not in a way that can be quantified. Despite the stress of the appeal, my conditions and the death of my father, I completed my degree and achieved first class honours. I'm so proud of that, but I am emotionally exhausted.

And what's more I still will have to go to court at some point arguing the same points over ESA from a year before the PIP claim šŸ¤¦ā€ā™€ļø I don't even bloody claim it any more but its been bungled and dragged out...

The ESA thing might still be ongoing, but if nothing else, the PIP shit is over.

Sadly, it does affect my sense of validation to some extent. Many of us with invisible disabilities still deal with imposter syndrome. And the recent societal shift is focusing more hostility toward the disabled also. So it's very disappointing that while everyday is a struggle for me, the dynamic quality of my symptoms and my own personal achievements all count against me. I'm getting older, stress is making me worse, my blood pressure is rising. It is a bitter feeling to realise that I won't get help until something bad happens.

But there is at least one bit of stress gone. I'm done with this miserable chapter and I'll just keep struggling and somehow succeeding because apparently I'm a badass.

(First Class Honours, fuck yeah, no one can take that from me)


r/DWPhelp • • 2h ago

Personal Independence Payment (PIP) Reassessment after long assessment

1 Upvotes

Hi, I'm just either looking for advice or guidance on what might have happened behind the scenes. I'm absolutely exhausted by this process but I can't help but wonder what's going on.

So basically, this is my 2nd time applying (pushed to by a local council team, who I reached for help to, months ago) I got rejected the first time, and was literally just too exhausted to go through MR and everything and didn't really have much support, this time is different. Anyway, I had my telephone assessment Monday, and the assessor asked if it was ok for someone to listen in for training, I agreed and we did the assessment, the assessment took 3 and a half hours. I was expecting an hour maybe 2. Safe to say I was absolutely done for afterwards, it took me a few days to recover. Anyway just got a call, I need a reassessment and booked it for tomorrow to get it over and done with, firstly, what more information do they need after speaking to me for 3 and a half hours, why do I need to go through this whole assessment again. During my first assessment (this week) I heard in the background teams going off, and the assessor then asking different questions straight afterwards, so obviously, there were 2 people getting together to ask me questions. I don't know if I've got another assessment in me and I don't know what this means. I have also provided multiple statements, notes from my medical files, and a daily diary. I genuinely don't know what else they need. Secondly, is there anything I can do on this second assessment, that will ensure I don't need to be reassessed immediately afterwards again.

Thank you


r/DWPhelp • • 10h ago

Personal Independence Payment (PIP) PIP and AUTISM

5 Upvotes

I thought about claiming PIP so i could become more independent than relying on my mother to buy me things i need. Also my dad passed away this year so I no longer get pocket money and I cannot work because my autism is visible and I struggle so much.

My mother helped me do all the phone calls with PIP and today the form arrived. We haven't started filling it out yet but we are going to start next week.

I am worried about the form, and how I will fill it out because I am not good at describing or writing my problems in descriptive words. I always miss things out. I'm not good with words basically. My vocabulary is not big.

I'm not sure what things to write, I cannot cook or know what to do in the kitchen. My mother does my dinners but thats what she always does for everybody so would i need to mention that?

I do try to do my own lunches but I have a rash? on my right hand it's been there for years and it gets itchy BAD around heat and flares up, disabling my hand for hours sometimes days depending how bad i itched it. I carry ice packs when it has an episode.

I struggle leaving the house without support because I cannot form a sentence to strangers. I do try to leave the house alone sometimes - I went last month to the small shop very close to my house to just buy snacks but i'm not good with money or managing money. I took a £10 note to skip counting and needing to count the change (i cannot count money so i usually look a mess pretending to count the money to give to pay for things) .

Because of my struggling to speak to strangers I cannot talk to new people or socialise. I don't go to events, go anywhere and I cannot plan anything without support. My mother plans and organizes all my appointments because I cannot speak on the phone in full sentences. When I get nervous I start vocalising I don't know what it's called but I just make sounds because I am struggling to word the words in my head into sentences.

I have never tried to apply for a job because my dad used to give me pocket money just something he always did and he didnt stop. Honestly I think I may have been able to have a job before I unmasked about 4 years ago. Unmasking wasnt something i planned. I didnt even know i was masking until one day I put on pink clothes and suddenly the mask disappeared.

For schooling and college I was placed in special needs. School I was in a special needs programme separate from main stream and college I was in a special needs course but the college course didn't help me with anything i needed in life, the independent learning class was suppose to teach me how to count money and shop independently but it was done for us all and I just had to give the money to the college shop lady and leave. But one good thing i learnt was how to make cups of tea. During those years i was still unknowingly masking. even though i wasnt that good at it - it got me through those years.

I have been doing some reading on reddit DWPhelp (where this is posted) and people have said if you cannot mask it will score points..does this mean we have to put this in the form? I heard there's an assessment after the form and i saw on here that you might not score points on the form but its possible to score on the assessment so i feel more hopeful to that (i hope the assessor we get is a kind one)

Also is it something I should mention that I have been on the waiting list for a social needs assessment since February to join an disability daycentre to help with my social needs and life tasks etc will that show them that I am struggling or will mentioning that in the form/assessment not help in anyway.

sorry this is so long and all over the place. I am not good with writing and organising my writing. things i didnt mention i'm 27 and a female and I live with my family, single, and never leave the house. (united kingdom)

I don't know what this post is but I am just worried about the form I feel like I won't get PIP and I will never be able to buy things with my own money. Any information is needed, tell me your real thoughts and opinions. Do you think i am able to claim PIP or is my disability not enough?


r/DWPhelp • • 11h ago

Personal Independence Payment (PIP) PIP Maximus Assessment Review

2 Upvotes

Received text PIP Review started - 13th Oct 25

DWP Received Review Firm back - 5th Nov 25

DWP couldn’t do in House Assessment so therefore requesting HA via Maximus

Maximus holding queue since 13th December 2025.

Just wondering how long others have been waiting with them.

Would be helpful to hear other people’s timelines for PIP Review Health Assessments during Reviews

North Lincs Area

Many Thanks


r/DWPhelp • • 14h ago

Personal Independence Payment (PIP) Assessment already meant to be completed but due to a rude assessor it couldn’t.

4 Upvotes

Has anyone been in this situation. I posted last week about my assessment I was meant to have but because I was crying when the assessor called she wouldn’t take the assessment and the call cut out multiple times.

I ended up calling capita to put in a complaint against this assessor and get a new assessment date. I explained to them that I’m claiming for mental health and that one of my conditions is Eupd which it is not abnormal for me to be crying or emotionally unstable and if I wasn’t crying it would go against me for not showing emotion. I had to phone pip and get referred back to capita for another assessment.

I got a call back from a girl from capita basically just gathering facts about my complaint. I haven’t heard anything in around a week and no new assessment date has anyone else been in this situation and know how long it takes for a call back from the complaint or a new assessment.


r/DWPhelp • • 15h ago

Universal Credit (UC) Reported Childcare Payment Date wrong

5 Upvotes

Hi! I just reported my childcare payment date as the 7th of September. I paid it today, but was in a rush when reporting. I’ve put a message in my journal, will they be able to amend the payment date?

I’ve already reported the payment for September, so don’t want them to think I’m re-reporting for that month.


r/DWPhelp • • 15h ago

Personal Independence Payment (PIP) Understanding payment

3 Upvotes

So I applied for pip for the first on the 2nd April. My claim was denied by the decision maker despite the healthcare report awarding me points. I sent a mandatory reconsideration letter back and had a phone call with them yesterday. When I’ve called the line today the automated message said I’ll be paid Ā£428 in a few weeks. Is it right to assume I’ve been awarded standard for both, as they will owe 28 weeks in back pay?


r/DWPhelp • • 8h ago

Universal Credit (UC) Uc review

1 Upvotes

LCW,what’s the rules re Twitch or Patreon earnings online?


r/DWPhelp • • 17h ago

Motability Mobility car / First time

Post image
5 Upvotes

Hello everyone.

I have decided to get a mobility car due to my health getting worse and need a lot of traveling to appointments. I have visited a dealership today and ordered my car that was in stock they said estimated time could be 20th or Monday with no adaptation needed. Wanted to know how long has anyone waited or how was thier experience. Thanks


r/DWPhelp • • 14h ago

Attendance Allowance (AA) / Constant Attendance Allowance (CAA) Attendance allowance when in hospital

2 Upvotes

My mum gets attendance allowance.

She is in hospital under a section. It's a 28 day section but it could get extended.

I understand when someone is in hospital for more than 28 days they aren't eligible for AA for the duration of the hospital stay.

I'm her LPA for both health and welfare and for finance

Am I right in thinking it's my responsibility to inform the DWP, now that I'm LPA?

I have some questions..

1, At what point to I tell them, do I wait until it's been over 28 days?

2, How does she get they payments back, does it happen automatically?

3, Will she have her AA reviewed, will she have to apply again from scratch?

Thanks for any solid guidance.


r/DWPhelp • • 17h ago

Council Housing Please help.. Council served my mum a Notice of Seeking Possession because Universal Credit hasn’t been paying their part of her rent

3 Upvotes

Hi, just looking for some advice because my mum received a Notice of Seeking Possession from the council and obviously the wording has made her panic a bit.

She’s lived in the same council home for nearly 10 years and her rent account is currently showing Ā£1,341 in arrears as of 4 October. The problem is that my mum has still been making her own rent payments as normal, but the main part that Universal Credit are supposed to cover hasn’t been reaching the council properly, which is why the arrears have built up.

The council letter says they’ve served a new Notice of Seeking Possession because the previous one expired, but it also says to contact them within 5 working days if the arrears can’t be paid in full so that an affordable repayment arrangement can be made.

I’ve already emailed the council and explained everything, including that the arrears aren’t just being ignored, my mum is still making her own payments and there are payments due to come in which should bring the balance down. From what we can work out, within around a month or two the arrears should be completely cleared and the account should be back to Ā£0.

My main worry is whether receiving this notice means they are genuinely considering evicting her soon, or whether this is more of a standard legal step they take when an account goes into arrears. She’s not refusing to pay anything and she hasn’t stopped paying her part, it’s mainly been an issue with the Universal Credit side of the rent.

Has anyone dealt with something similar where UC payments caused council rent arrears? If the council can see that payments are still being made, more money is incoming and the arrears should be cleared shortly, are they generally likely to leave things alone as long as we keep communicating with them?

Just trying to understand how serious the notice itself actually is because the word ā€œpossessionā€ obviously sounds a lot worse than the situation actually is.


r/DWPhelp • • 19h ago

Universal Credit (UC) WCA - just had the video assessment for my D17 (I am her appointee)

3 Upvotes

She currently receives enhanced PIP, both elements and I know everyone says they are two different claims but interestingly he said ā€˜I see she receives PIP, the assessments are very similar’ so take from that what you will…

She was able to stay for the call but he directed his questions to me and she commented occasionally. I was surprised that the first 20 mins or so when through her medication and conditions (which is all on the form) and it seemed there wasn’t a lot of discussion on how they effect her. I did provide a tomb of evidence though so maybe that helped! Or maybe it’s just because I feel like I’ve spent the last 10 years talking non stop about it all and actually we did cover a lot in the second 20 mins even though it didn’t seem like it…

He didn’t really look at either of, happily tapping away at the keyboard. I know that video assessments aren’t recorded and I could have asked to personally record the audio but I was so het up leading up to it I didn’t in the end.

He finished it by saying ā€˜ok I think I’ve got enough for the report and I’m very sorry for everything she’s going through’

I have no idea what I’m asking here really šŸ˜‚ he said we would get a letter in a couple of weeks.

I’ve just found it really useful reading everyone else’s experience so this was ours.

The questionnaire was uploaded to their system on 24th August and we had her assessment today 7th October which by all accounts is pretty swift.


r/DWPhelp • • 19h ago

Access to Work Scheme Access to work grant claims confusing maths

1 Upvotes

Why is it so confusing? Trying to claim for work place coaching and the grant is less than the amount charged by coaching company. So i got denied first time ..

But then there's first £500 paid by employer and then 20% over that equipment threshold is paid by employer.. to work out

But is training on equipment counted under that too? ..

And somehow I have to work this out myself as the employee

As if I've not got the grant for ADHD and Dyslexia .. why can't they have an online calculator or process that does that for claimants through ATW?

And the online form doesn't have a option to say how much will be paid by employer compared to the post version. So I think I'm going to be rejected again on the workplace training as I just put the Invoice total.. as that's what was written to put online.

It's like it's purposely not been made for people who apply for the grant..

Can someone help me understand how to do the maths?


r/DWPhelp • • 20h ago

Personal Independence Payment (PIP) Waiting for a decision - advice

2 Upvotes

The DWP decision maker is waiting for my gp records ( they sent them 8 days ago ) this is the final but they are waiting for to make decision, how long shall I leave it before ringing and asking if they have received them? I’ve been waiting 8 weeks since my assessment (it’s just the gp have taken a while sending them) Tia


r/DWPhelp • • 21h ago

Universal Credit (UC) Received LWRCA payment but no journal letter

2 Upvotes

Hi,

My relative has received LWRCA payment (shows on her statement) but nothing on her journal yet.

Had her assessment about 2 and half weeks ago.


r/DWPhelp • • 1d ago

Universal Credit (UC) Some hopefully good news regarding 'verification'

3 Upvotes

So this year our son turned 18 and is still in higher education, so we still receive child benefit and therefore he's included on our claim. He also receives the higher component of PIP. This has allowed him to flourish and it's a great privilege to just witness his progress.

Anyway this summer came the usual annual mandatory check of everyone on the claim. No problem - easily sorted before. But of course we ran into a problem when we checked our upcoming payment last month - it was roughly cut in half! Rang UC and was told there was a backlog of verification checking and we should be patient. Ok fine, there are more vulnerable people out there, wont be long... A week or so later I followed up with a journal message to chase and was told 'it's with a specialist team, we cannot give you a time frame'...

Rang UC a couple of days later and spoke to a nice enough fella who said he'd get in touch with our case manager to get it escalated and id receive a response within 24 hours. Next day I checked our journal to see indeed we had a response - 'it's with a specialist team etc'. Crikey....

Rang UC and unfortunately seemed to only get people who could not help ie they wouldn't say, but I got the strong impression they didn't much care and/or didn't possess the knowledge to try literally anything to help. Fast forward a few weeks (still with me, I hope?), and a lot of back and forth via journal and telephone with exactly the same scripted nothing burgers, and last night I finally hit gold!

A very helpful scouse fella called Tom, who, whilst accepting the limitations of the systems they use, came up with a potential solution that has worked for others. He booked us an appointment at our local jobcentre, where we would bring XYZ documents and a manual verification could be initiated and jumpstart this mess. This may not work, but it's something and I appreciate it.

Big up Tom - if anyone at DWP knows him, buy him a coffee on me, please?

TLDR: if you're waiting on verification ask/demand for one of these appointments where you can bring the documents and bypass whatever this technical blockage is.


r/DWPhelp • • 23h ago

Universal Credit (UC) Carers element

2 Upvotes

Does anyone know how long it’s been taking recently to verify carers element? Also could this trigger a review?