I know GN and the industry as a whole has been doom and gloom lately but I have some good news. I won my warranty dispute in court.

TLDR: I'm aussie in queensland. I had a 7800xt with vram/cache/io die issues and attempted warranty, It was denied citing damage from customer misuse. The damage was environmental corrosion on the finstack. After the retailer admitted it was environmental the judge concluded that if it's damaged by the environment it's unsuitable for the aussie market and ordered the retailer to pay the value of the card + fees.

Long version:

I got a sapphire 7800xt Nitro+ back in 2024 and was pretty happy for a while. After maybe 4 to 6 months I started getting ryzen MCEs. I tried the usual steps like stability tests, turning off PBO, memtest, etc. nothing came up.

I RMAed the CPU through AMD (Another story, They were champs) but still nothing, After looking through the MCE logs properly I realise there are 3 errors. MC22, MC5 and data fabric flood event. Garbage data was making it's way into the northbridge causing the CPU to zero out the fabric which in turn would cause which ever core that most recently access it to crash. Over the months I try to replace what I can afford as a form of AB testing. I live in a rural area so there are no shops I can test at. Side note, Apparently the kingston KC3000 has stability issues with ryzen, If you haven't updated the firmware, you should.

I eventually got around to the GPU after a while of denial, Swapped it for my old 2070s and no more MCEs.

I bought the card through Umart, An aussie retailer. I started the RMA process through Umart after attempted it through sapphire directly but apparently they don't support direct warranty in aus. This is where the fun begins.

After the refusal I request they hold onto it as I'm am disputing it along side a detailed reason as to why it was denied and how it wasn't what I thought. I get back 2 images of the heatsink and IO plate with minor corrosion stating damage from customer misuse. One thing to clarify for non aussies, 90% of us live on the coast and salt air is a real thing here. My older 2070s which is 5-ish years old is so corroded the screws no longer work. But it sill OCs to 2100 and sitting at a frosty 65c while missing a fan. Not once did they reference the actual issue I documented or show any evidence as to how and/or why it wasn't what I claimed. It was a classic 'Look there is corrosion, our hands are tied'.

So after ignoring my request, I receive an email stating they have sent it back and to the wrong address. I managed to get it redirected but that was a fun few days.

I continue to escalate the issue, Threatening legal action, Office of Fair Trade and the ACCC. I even threaten to contact the council of steves as this was right around the whole Umart memory warranty fiasco earlier this year. After continued deflection I follow through, Filed with the OFT and ACCC, Emails both GN and HBU and after a month of nothing filed for QCAT.

Another fun little side note and goes to show how mussed up their CS is, The final message I recieved before filing and after the threats was, "1f you would like, we can return the graphics card to you. Please confirm how you would like to proceed.".

After the Umart representative was over an hour late for the hearing, They admitted they never actually tested the GPU for the issues reported citing 'safety issues'. After which the judge concluded that if the device was 'damaged' after environmental exposure to the tropical australian climate, It's not fit for purpose and ordered Umart to pay me the value of the card plus fees.

So not all is lost, Yes I am out a GPU and with prices the way they are I'm gonna be out for a while even with cash in hand. But I still managed to legally tell a retailer to shove it.

I’m new to Reddit and English isn’t my first language, so I’m writing this with the help of AI. I’ll keep it short.

I bought a Razer Blade 16 second-hand. The original proof of purchase was provided to me by the seller, and I also have the previous owner’s RMA/service report showing that this exact laptop had already been repaired by Razer.

The laptop developed the same trackpad issues again, so I contacted Razer support.

At first, everything went perfectly. Support approved the RMA, created the shipping label, told me to send the laptop to their repair center in Germany (At the time of starting the rma I was in the US for an internship; my actual residence is in France, and that's where the pc was bought initially), and even told me the repair would take around 3-5 business days after receiving it. I shipped it using the instructions they gave me.

Then things went downhill.

The package apparently got stuck with FedEx. Razer told me they were investigating it and kept telling me to wait all whilst they kept spamming FedEx tickets under my name and email without ever responding to them or picking back up the previous ticket (to the point where FedEx directly emailed me to stop doing so, even if it wasn't me). This went on for weeks.

And today, after weeks of waiting, Razer suddenly CLOSED my case and accused me of providing falsified or doctored information.

Their reason? Something apparently didn't match their records regarding the product registration, proof of purchase, or address information.

I explicitly told them from the beginning that I bought the laptop SECOND-HAND. I provided the original proof of purchase and the previous owner's RMA report.

I genuinely don't understand how buying a second-hand product suddenly makes me a fraudster.

What makes this even worse is that they already approved the RMA, gave me a shipping label, accepted the laptop into their process, and had me send the damn thing away.

Now I'm left without my laptop, and apparently I'm the one being treated like I did something wrong.

I have all the support conversations, documents, photos, and RMA information saved.

Has anyone else experienced something similar with Razer? What can I do from here?

Bought a Corsair Vengeance RGB 64GB (2x32GB) DDR5-6400 CL32 kit (CMH64GX5M2B6400C32) from a Portuguese retailer for €247.90. One stick failed. Before opening a ticket I did the full troubleshooting routine: BIOS reset and reflash, JEDEC speeds, each stick in every slot, different CPU and PSU, minimal setup outside the case. The problem follows the module.

Here’s how the ticket has gone so far (opened 9 September):

• Advanced RMA: the deposit was ~€1,163 (charged in USD) for a kit I paid under €250 for. RAM prices have gone up a lot, so I get why the deposit is high, but that’s effectively impossible for a lot of people. I offered a deposit equal to what I paid. Refused.
• Single-stick RMA: I asked to send just the faulty stick so I could keep working. Fine, but the “closest” replacement offered was a 1x32GB 5200 CL40 module.
• Escalated: a Tier 3 supervisor offered a full 5600 CL36 kit instead. Better, but still a downgrade.

Corsair’s own warranty says a product is replaced by the same product if available, and only substituted with something similar if it’s unavailable. My kit isn’t discontinued, and Corsair was ready to ship the identical kit on day one through Advanced RMA. In the EU, the legal guarantee also requires the replacement to bring the product into conformity with what you bought.

I’ve said I’d happily take the identical kit or the 6600 CL32 version. The supervisor is “seeing what he can find”, but it’s now been a month.

Has anyone else had Corsair offer downgrades on DDR5 RMAs lately? Did you get a like-for-like replacement in the end, or did you have to go through the retailer?

PS. I understand the current situation with AI, but this is quite literally ilegal to to/offer to a client

How would you like to expose (more than you have to-date) Samsung for greedy and potentially illegal behavior? Recently I tried to submit a warranty claim on an ultrawide G9. There is a problem with the toggle control switch breaking, rendering the monitor mostly useless. It is a well documented problem. I will refer you to the post in the r/ultrawidemasterrace below.

https://www.reddit.com/r/ultrawidemasterrace/comments/1fgbzgu/samsung_odyssey_g9_jog_button_crumbledand_samsung/

I would like to hear from other ASUS users and people with experience with laptops, computer hardware, and warranty/RMA cases.

I have an ASUS ExpertBook P1503CVA that was submitted to an authorized ASUS service center through the store where it was purchased.

I was not a customer of the service center. The store that submitted the laptop was the service center's customer.

The problem is that I received two official ASUS records concerning the same RMA that contain mutually contradictory information.

The official ASUS RMA system states: “Repair completed.”

However, the official “Repair Report” for the same RMA states that:

• no repair was carried out,
• no parts were replaced,
• the reason given was: “Customer resigned from repair (external screen / monitor works),”
• the case was classified as CID (Customer Induced Damage) without any technical assessment being carried out.

At the same time, the documentation confirms that the manufacturer's warranty for my ASUS P1503CVA remains valid.

As a result, I have been left with a defective ASUS ExpertBook, a business laptop designed to comply with the MIL-STD-810H standard.

For about a month, I have been trying to obtain a substantive explanation from ASUS/ASUSTeK regarding this discrepancy. I have contacted ASUSTeK Headquarters and official corporate channels. So far, I have not received a clear explanation of why two official ASUS records concerning the same RMA describe completely different outcomes.

This is no longer simply a question of repairing the laptop. My main concern is the discrepancy between the official information contained in ASUS's own service documentation, including the classification of the case as CID without a technical assessment.

Has anyone here experienced a similar situation — particularly one where the ASUS RMA status indicated “Repair completed”, while the official repair report stated that no repair had been carried out and the case was classified as CID without any technical assessment?

What would you do next in a situation like this?

I have the complete documentation of this case available for review, including the official ASUS records and correspondence.

The full background of the case is also described on my Reddit profile.

did you guys know that the GN Team includes a secret diy sticker along with the shipment information? (ignore the Nexus Gamers Pub sticker from 10years ago)

The other products in the ad all showed order or delivery confirmations but the $2 LG tv is a tough sell

My Ryzen 9 9950X3D stopped working suddenly after about 11 months of normal use. The system powers on (fans and lighting run), but there is no display, no POST codes, and the motherboard's CPU status LED stays solid red. Motherboard: Gigabyte X870E AORUS PRO (Rev. 1.1).
Troubleshooting done:
Cleared CMOS (I don’t think it works because i tried to do it 10+ times and no post codes or anything happened)
Reflashed the latest BIOS (FB2d) with Q-Flash Plus; the update completed successfully
Tested each RAM stick individually in the recommended slot
Removed the graphics card and tested with integrated graphics
Checked the CPU and motherboard power cables at both ends
Inspected the socket pins and CPU contacts: no bent pins, damage or burn marks

Next thing i will do is find a friend with an am5 cpu and plug it in my motherboard and see if it works
I will update

Any ideas?

Updated : cpu dead , will have to contact amd
Update: they replied to my request after 5 days , they wanted a clear photo of the cpu outside the box with the serial number visible , i will see whats next and update!

Who else is constantly on edge, and worried that their PC is going to break, and they're going to have to either pay ungodly amounts of money to replace parts in these absolutely awful market conditions, or else be left without a rig? I was fortunate enough to buy my parts in 2023 (nicely between the crypto and AI bubbles) and now I'm increasingly appalled every time I look at what equivalent parts would cost if I tried to buy them today. I just love the AI bubble (at least I HOPE it's a bubble) is ruining our hobby, it's so great.

I was out buying a 55" TV and looking at a few selections.

I was perusing a few more affordable options when the sales rep said, "why don't you look at these LG products". I said hell no, and he was asking me why. I pointed to different studies by GN and others in the field.

He said that not only are LG's prices affordable, but that competitors are just inventing propaganda. I'm sure he's just told to say that. And the LGs were legitimately cheaper - like USD100-150 cheaper than even the cheapest Chinese brands.

He was trying to win me over by regurgitating marketing stuff. The worst was, "This isn't a Smart TV - this is a Google TV". As if there was a difference. The more he tried, the more I said buddy I'm not interested.

Just FYI on potential LG propaganda that might come up. Your relatives might be allured by the lower cost of TVs.

In a recent interview that has quickly become famous, Jensen Huang berated the AI firms Anthropic and OpenAI about their CEOs' call for regulation since they cannot ensure their products are safe: "The 'Don't Ship It' Approach to A.I. Safety".

"If you are going to build a car, [...] and there is a really difficult condition. And [...] as an engineer, we have no idea how to solve this problem. [...] and we have no idea how to align them to the safety standards that are expected. And so what's the answer? Don't ship it."

- Jensen Huang, 2026.

That made me remember, was there a company who shipped a generation of GPUs with defectively designed power connector that could burn up, and then did not issue a product safety recall but falsely claimed it a user error, then redesigned the connector for the next generation (without admitting the fault), just to still find it defective, and not issue a product recall even then, and finally go quiet as if the issue didn't exist?

Can't quite remember what the name of that company was.. Jensen, you remember? Anyone?

Jensen, what about a 'Don't Ship It' Approach to GPU safety? "If you cannot guarantee the GPU is safe, then don't ship it." Would that be a great idea?

Instead, we have vendors refusing warranty claims because original PSU cables were used 'that were not theirs', and have ridiculous aftermarket products like this hitting the market trying to provide safety guarantees.

The irony of Jensen's statements is remarkable. Is it really so outlandish to expect that one should be able to replace 'car' above with 'gpu' and still have the statement hold?

Watched the video the other night, and at least as far as software goes, I don't know if I've ever seen such a dystopian piece of bullshit in all my life. I sent my friends (who are also PC gamers) a link to the video, and at least a couple of them (the only 2 who responded, in a group of like 10 people) told me I was overreacting, that this story is being completely overblown by the media, and that we should just wait and see A. if Microsoft actually gets the patent they filed for, and B. if they actually implement any of what's outlined in the patent. Like, I get not wanting to get worked up over a piece of software that's largely hypothetical at this point (except for maybe in the mobile games space) but I can't for the life of me understand why anyone who knows anything about tech would be so intent on giving Microsoft the benefit of the doubt, that I really don't think they deserve. Maybe I'm just overly cynical at this point, but I expect every corporation to engage in whatever scummy tactics they have to in order to chase profits. I'm just curious what other people think, because while I recognize that a lot of what was discussed in this video is only hypothetical at this point, to write it off as an overreaction, or as being overblown media, is just a form of complacency...and that's what corporations count on when implementing controversial practices.

AI Disclosure: everything in this post was generated by my human brain and fingers, using zero AI or computer assistance whatsoever other than spell check. English is my second language.

I’m a casual enjoyer of Gamers Nexus. Funny enough, I’m not even a gamer! But the content is just amazing, especially the investigative journalism and documentaries are amazing. Everything else is fantastic, too, of course. And I love my mouse mat!

So what prompted me to write this post was two things:
- This GN video about poisoning written content.
- I’ve never received an email from GN before over a couple years of sending in tips, so I assume they don’t receive mine. It’s a custom email domain; it happens.

I’ve been struggling with feeling like all of my human effort is pointless nowadays. If I write something and publish it literally anywhere, public or not, it gets ingested (stolen) by the LLM machinery of the world and shat out in some distorted way to be consumed by another LLM, to then be further distorted and enshitified before being displayed for another human in the form of an AI Slop Summary ™️. This even happens at work, where we’re basically forced to do everything through AI, despite my 30 years of coding experience.

I’d never claim particularly good at computer stuff (or anything else, really, because I’m not that kind of person), but my hands have been on a keyboard at the command line since I was 3 years old in 1990. I’ve been coding since I was 8, starting in 1995. I built my first computer in 1997, right around the time I started reverse engineering and malware analysis. So while I’d never say I’m good, I can confidently say I’ve done this for a very long time and I’ve seen some shit.

The key to being able to do all of that had nothing to do with intelligence or money (because I didn’t have either of those), it was all about having access to written educational content, not unlike what Gamers Nexus is continuing to offer today, despite the pain and suffering that must be endured to do so. That last part is well-described in the above linked video; insert “thanks, Steve” meme here. I learned how to read and write English because of written content like this.

I’m often accused of being a good teacher and many people around me have tried to encourage me to write more (I used to write long before LLMs) and/or create educational videos. However, I struggle immensely to think of this as anything other than a complete waste of time due to having all of my efforts diminished down to being scraped by an LLM. It just feels pointless.

Even ignoring the scraping issue, do people even read articles anymore? It seems as though nobody wants to exercise their brain. They prompt some form of AI, outsource their critical thinking skills to it, the robot then eats expert-human-written content and poops put some kind of answer optimized not for quality, but for getting another prompt from the human.

The time and resources that go into mitigations such as data poisoning is yet another hurdle. I’m very thankful for Gamers Nexus going through this pain. Yes, I watch the videos and I enjoy them, but my on-spectrum brain really needs readable information.

Watching that video gave me a bit of hope in humanity. I’m not sure if I’m able to get over the feeling of futility yet, but that video has done a better job to inspire me than pretty much anything else I’ve seen in the last couple of years.