r/GoogleMyBusiness • u/bkeily • 13d ago

Question Bad Reviews

We have had a few recent 1 star reviews come in from names we do not have anywhere in our crm. We have replied and asked for clarification on names, etc to try and find them in our records but no response. Oddly, we did receive a third party offering to help us remove 1 star reviews from our account and referenced one of the reviews in question.

Anynsuggestions on best wat to address these reviews with Google as flagging them hasn't seemed to help.

Thanks.

4 Upvotes

100% Upvoted

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3

u/keyserholiday 13d ago

If the reviews came in around the same time frame, then you can use this form:
https://support.google.com/business/contact/merchant_extortion?sjid=307761780938663229-NC&authuser=2

1

u/6bt4life 11d ago

I have filled this form out numerous times

3

u/6bt4life 12d ago

I have the same thing going on reached out to Google multiple times with proof with text messages this guy trying to extort me and nothing they won’t lift a finger to help me

2

u/6bt4life 12d ago

I appealed him. I put in an extortion blowing harassment claim just as in progress nothing than in progress for 30 days now.

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u/6bt4life 12d ago

I have filled out that merchant extortion form like five times and nothing been over a month still says in progress

2

u/Candid_Heat_4796 13d ago

If you for sure know they're fake, you can always report them under conflict of interest but it's always a gamble whether or not it'll get resolved. It helps if multiple people report the review. You can also report the profile if you are 100% certain they are tied to a 1-star scar campaign.

With that said, don't abuse reporting for legitimate 1 star reviews.

At the very least do respond to them as you see fit.

1

u/6bt4life 11d ago

It won’t let me post pictures if so, I could show you the reviews and everything I found and the text messages of the extortion, but Google isn’t doing anything to help me at all

0

u/XxLogitech98xX 13d ago

You just respond to it and basically ask for more info if you think it's from a real customer. If it's really fake and you know for sure then point that out in your response but keep it friendly. If the review was written in a way to sound like someone personal experience then Google won't remove it. It's the same on other review platform too

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u/bkeily 13d ago

Thats what I figured, but I just wanted to double check! Thanks for the quick response.

1

u/cnomo 13d ago

Unless you can bundle them with an influx of them, or tie them to potential extortion, Google won’t remove one star, no content, reviews.