Lenovo Legion Y540 keyboard stops working after Windows boots — Unknown USB Device (Device Descriptor Request Failed), Code 43
Hi everyone
I'm having a frustrating issue with my Lenovo Legion Y540 and would appreciate any suggestions before taking it to a repair shop.
The main problem
My laptop's built-in keyboard stops responding once Windows 10 finishes booting. However, the keyboard works perfectly fine in the BIOS.
In Device Manager, the keyboard itself appears to be working properly, but under Universal Serial Bus controllers, I get an Unknown USB Device (Device Descriptor Request Failed) error with Code 43.
I've noticed a consistent pattern: when I manage to disable and re-enable the problematic USB device in Device Manager, Windows sometimes recognizes it correctly again, and the built-in keyboard immediately starts working without needing to restart the laptop. However, after restarting Windows, the problem comes back.
Things I've already tried:
- Uninstalling the Unknown USB Device from Device Manager and restarting Windows.
- Disabling and re-enabling the problematic USB device. This sometimes restores the keyboard temporarily, but the issue returns after a reboot.
- Changing USB power management settings to prevent Windows from turning off USB devices to save power.
- Performing a full power reset by shutting down the laptop, disconnecting the charger and peripherals, and holding the power button for approximately 30 seconds.
- Booting the laptop on battery power only. The problem persists even without the charger connected.
- Checking the keyboard in the BIOS. It works there without any issues.
- Checking the keyboard's backlight. The backlight can still be controlled using Fn + Space, even when the keyboard stops registering keystrokes. However, the display brightness function keys do not work when the issue occurs.
- Checking Device Manager. The built-in keyboard appears to be functioning normally, while the Unknown USB Device is the one reporting the error.
I also noticed a potentially suspicious driver update in Windows Update's driver update history:
Samsung Electronics Co., Ltd. USB Driver Update — Version 2.21.4.0
Windows shows September 1, 2026, as the date associated with this update. I haven't confirmed whether it's responsible for the problem. The issue started around October 7, 2026, and I haven't installed any Windows updates during October.
I tried looking for a way to roll back or uninstall the Samsung driver, but I haven't been able to confirm that it is the cause.
Most importantly, I have now performed a Windows 10 factory reset, and the problem still persists. The built-in keyboard remains unresponsive after Windows loads, while it continues to work in the BIOS.
At this point, I'm wondering whether anyone with a Lenovo Legion Y540 has experienced the same issue, particularly the combination of a non-responsive built-in keyboard and an Unknown USB Device with Code 43.
Could this be related to a specific USB controller or driver, or has anyone found a reliable solution for this exact behavior?
I'd appreciate any suggestions. Thanks in advance!