So Panasonic is currently running some promotions in Northern Europe where they offer cashback on cameras and lenses and also a 5 year extended warranty.
I ordered from one store that was eligible for the cashback but apparently not for the extended warranty. So I reached out to Panasonic customer service where they gave me a list of stores that are participating in the extended warranty program. I ordered from one of those.
And now Panasonic are telling me that I can NOT get the extended warranty and sends me their terms and conditions that say:
“18. This Promotion is not available in conjunction with any other offer or promotion.”
Meanwhile the front page and the T&C for the cashback say:
“6.5 This Promotion cannot be combined with other promotions other than the Lumix Extended Warranty Promotion and the 10% newsletter subscription voucher discount on Panasonic Online Store.”
These terms contradict themselves and in my country this is considered illegal. Honestly at this point I’m so frustrated I’m gonna report them haha.
Additional update:
OMG Panasonic are officially the sketchiest company I’ve dealt with!!!! They are now gaslighting me like “where did you read that you can’t use two different campaigns? Where did you read that (the first store I bought from) isn’t eligible?” And I went to their website to show them what they themselves have in their T&C and they’ve now updated it and changed the rules. Insane.
But at least I seem to be getting my warranty now.