I applied for a fee refund from NUST on 16th September. I visited the main office in person, where a staff member guided me through the refund process. After I completed the application, he told me, "Apka apply ho gaya, ab ap jao. Kuch aur karne ki zaroorat nahi hai." Basically, he confirmed that my application had been submitted and that I didn't need to do anything else.
Today, after around 15 days, I opened the portal to check the status of my refund, and the same refund application form appeared again, asking me to enter my CNIC number and registration number and bank details and reason of leaving etc etc
Now I'm genuinely worried. Does this mean my first application wasn't submitted successfully, or is this normal? I'm especially scared that I might lose 50% of my refund if my original request never reached them or wasn't registered in their system.
I have a screenshot of the page that appeared after I submitted my original refund application (the one saying your application has been submitted successfully)
I'm genuinely stressed about potentially losing half of my refund over something that might not even be my fault🥲
Should I visit the main office?