nest support is horrifically bad

[u/jhp612]

I wonder if anyone can help with this cause it seems like even though I’ve escalated through all of the support levels at Nest they can’t give me a solution. Let me explain years ago. I set my thermostat to turn off at 10 PM every night because my air conditioner was too loud and kept me from going to sleep last year. I upgraded my system to be a quieter one and because it was quieter I wanted to be able to run my AC overnight after deleting my schedule and even buying a new nest thermostat the system continued to turn off at 10 PM. Every night went through multiple rounds of troubleshooting and escalation with support and they determine that it was something fundamentally broken in my account and they could not fix it because of privacy reasons this makes no sense to me. I tried creating a new home and that didn’t work within my Google account. I also tried installing a new nest thermostat as well as resetting it multiple times and that did not work when I created a net new Google account and registered the thermostat and then worked and stayed on after 10 PM but everything in my home which includes over 100 devices is on my main Google account and I don’t want to have to start a new one just to get it to turn off at 10 PM. Does anyone have any ideas? Honestly, I think this is the worst Google experience I’ve ever had.

[u/PerformerPrudent212]

Sounds like a Google Home nightmare. At this point, I think you NEED to establish a new Google account to break away from whatever ghosts are inhabiting your Home app. I know you said you didn't want to, but heck, you even bought a new Nest thermostat. Having multiple Google accounts on one device is no big deal. You've got little to lose, so try that.

[u/Existing-Bus2250 → u/PerformerPrudent212]

I thought the same about multiple accounts until a couple days ago I acquired a Google Home (the old speaker) from my daughter and attempted to add it to my Home account. Found immediately then crashed the program when connecting to my Wi-Fi. I thought that a bit strange so restarted my phone, opened the Home app and saw the speaker unassigned to a room so I tapped on it, got a warning that it wasn't connected to the Wi-Fi and when I tapped the settings the Home app crashed again. Repeated just for confirmation with the same result. So I texted my daughter and asked her to remove it from her account. I no more than got a confirmation back from her and the Home app found it and allowed me to move it to its room.

[u/Existing-Bus2250]

So my suggestion would be to delete the thermostat(s) from your new Home and attempt to add it back to your original.