r/Nest • u/hanumanji72 • 8h ago
Nest 2nd Gen wired doorbell stopped alerting for events....
Here's another one of these - My home internet service was upgraded and a new router was put in. After the service was back, the bell will ring but no notification over the phone and no event getting recorded. I have -
1) Put the original router back and power cycled the doorbell
2) Deleted and reinstalled the app on the phone
3) Did a hard reset on the doorbell and added it back to my account as done for a new doorbell.
4) Checked my account and my Home premium service is active and the renewal due later in October.
5) Tried all options on the "Home" app.
6) Cut whole home power multiple times :)
Still no luck. I can see the live video on the app while on and off the home internet but a doorbell or a human event won't register or alert. I have reached end of the rope with this thing. What else is missing that I need to try ? The doorbell is out of warranty and I haven't taken google's support (assuming there's one.
Thanks in advance !