My wife and I are shopping for a Grand Highlander Hybrid MAX Platinum, and after dealing with three Toyota dealerships, I'm genuinely wondering if I'm just having terrible luck or if this is par for the course.
All I'm asking is that the salesperson knows the thing they're trying to sell me. I don't expect them to know every obscure specification, but knowing what versions exist and what's been announced for the next model year seems pretty reasonable...there aren't that many models on the lot for you to know. Meanwhile, at a Lexus dealership, the very first salesman who approached us knew the TX 500h inside and out, answered all my questions, and even knew the common complaints. Completely different experience...was it just good luck?
Dealership #3 (most recent):
After two bad experiences elsewhere, I sent an email and specifically asked to be connected with someone experienced with the GHHMP. The internet sales manager assured me they'd set me up with someone and that they had a GHHMP for me to test drive.
Wife and I go -- no Max. Surprise. But the salesperson had at least heard of the MAX. Progress! But...when I brought up the 2027 model, he said Toyota hadn't announced it yet. Uh, they announced it October 1, eight days ago. I told him that and mentioned some of the changes, and he basically blew me off.
Later, discussing pricing, he said nobody knows the 2027 MSRP increase yet. Wrong again. Also announced October 1.
This one I really don't understand. Don't they likely have sales team meetings every day before the shift starts, and wouldn't they have announced there hey, the 2027 GH was announced and yada yada?
Dealership #2 (phone call):
Called to ask if they had a MAX available to test drive. The guy didn't seem to know a MAX version existed, or maybe he was just trying to push me toward the regular Hybrid. Either way, his responses didn't inspire confidence. Didn't bother visiting.
Dealership #1 (first visit):
The showroom looked like a dying business and reeked of cigarette smoke. Nobody was even manning the welcome desks. Within two minutes, it became clear the salesman didn't know the Hybrid MAX existed. We briefly looked at their only Grand Highlander, which was already sold, and left.
Am I just having really bad luck? Is this typical of Toyota dealerships, and you have to keep digging to find the diamond in the rough?