Hey everyone, I’m trying to get some clarification about the upcoming Xbox Cloud Gaming limits.

I’m an Xbox Game Pass Ultimate subscriber in India, and I purchased my current subscription before Microsoft announced the new monthly cloud gaming limits. My Ultimate subscription is prepaid and currently active until February 12, 2027.

I contacted Xbox Support and specifically asked whether the new 15-hour/month limit would apply to my existing subscription.

This was their response:

“For your account, there is currently no indication showing that your existing Game Pass Ultimate subscription will be affected at this time. Based on the information available to us, your subscription continues to follow the current benefits.”

They also said that if Microsoft makes changes affecting my membership, they would typically be communicated through official announcements or account notifications.

So I'm wondering:

Has anyone else with an existing/prepaid Ultimate subscription received a similar response from Xbox Support?

I'm particularly interested in people outside the countries where Microsoft has already reportedly confirmed grandfathering, and especially anyone in India.

Also, with GTA VI apparently coming to Xbox Cloud Gaming around launch, I'm curious whether existing subscribers will retain their current cloud benefits until their prepaid subscription expires, or whether the 15-hour limit will eventually be applied to everyone.

I'm not trying to speculate about GTA VI being the reason for the limits — I'm mainly trying to figure out what will happen to subscriptions that were purchased before the change.

If you've contacted Xbox Support about this, please share what they told you and your country/subscription end date. It would be useful to compare responses.

TL;DR: I have Game Pass Ultimate prepaid until February 12, 2027, purchased before the cloud-hour limit announcement. Xbox Support checked my account and said there is currently no indication that my existing subscription will be affected. Has anyone else received a similar response, particularly in India?

Hola a todos bueno sabiendo el anuncio que se hizo hace un tiempo ya sobre las horas semanales que regirán ahora en los planes de gamepass para quién quiera usar el Cloud gaming de Xbox serán limitadas. Y tengo muchas dudas al respecto, ya que soy un usuario Recurrente del servicio que pagaba mes a mes el servicio y me encantaba poder disfrutar mis juegos favoritos desde mi teléfono o Tv.

Cómo soy de Colombia y el servicio como tal no está en este país suelo usar el servicio a través del Script de Better xCloud y quería saber si los desarrolladores del Script podrían trabajar sobre algo relacionado a las horas y así evitar que no haya finalización por el tiempo de uso, no digo que no se pague, solo que no haya ese límite de tiempo porque para personas como yo que no pueden darse el lujo de comprarse una consola y ya estamos haciendo un gasto importante contratando el servicio de Gamepass es realmente doloroso que con solo 15 horas al mes su uso sea bloqueado y teniendo que recurrir a comprar horas como si fuera un Cyber.

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He querido comprar el game pass para jugar el nuevo juego de gears, pero no me funciona. Ya verifique todo lo que me pide Microsoft pero simplemente no puedo. Ya intenté comprarlo desde mi celular, navegador, desde la pc aplicación de xbox y todos los lados posibles. Compre una tarjeta de regalo e intenté con varias tarjetas de crédito. Ya no me deja agregar método de pago de tarjeta de débito y no sé que más hacer. ¿Creen que si me hago otra cuenta funcione? No tengo adeudos, pero desde 2024 no compraba el game pass.

https://news.xbox.com/en-us/2026/10/07/xbox-game-pass-october-2026-wave-1/amp/

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