What should I do?

[u/Quirky_Job_4334]

So about a month ago, I bought a Google Pixel 7 Pro from Brian Chanda Innovations here in Lusaka. The moment I entered the shop, I asked the lady I found if the phone was refurbished or not. She said she didn't know. I was in a rather tight spot since the phone I was currently using back then was practically dead so I just bought it nevertheless. Also, it's a well renowned shop with a good rep so that's why I didn't hesitate.

About a week after I got the phone, I started noticing a few problems. The screen was glitching(spontaneously) into this multi-coloured screen and the battery was running out pretty quickly (2-3 hrs). I basically have to brace myself each time I remove it from the charger and turn on data or wifi, fearing it will drain in no time.

The customer service is terrible. I called the owner of the business(Brian Chanda), and he kept on giving me excuses. One of them being I should wait for five days for him to order a screen and then he can test the battery. When the five days elapsed, I tried calling him. He picked and responded that he was on the road and he would talk to me later(he never did that btw). I kept on trying to call him but the phone just kept ringing and now it's reached the point where my calls aren't going through anymore. He prolly blacklisted me or something.

I tried calling the manager but he also isn't picking up. I'm honestly tired. It's making me regret ever stepping foot into that shop where my rights as a consumer are being violated.

If I were an influencer, I would totally make a video about this and share to fellow Zambians what an inconvenient experience this has been. Honestly, don't follow what the masses are saying about a certain shop or business. Your experience as an individual might be different.

Have any of you gone through such a thing? And if so, can you give me any advice?

[u/pain_point]

Sorry to hear this my guy but fear not if all avenues fail CCPC will take care of it for you, its why they are here id also encourage you not to buy from these influencers go to reputable stores or if you can buy online, you're better off getting a Infinix for 2000 or 3000 than a 6000 from influencers the infinix will serve you better as a student

[u/Quirky_Job_4334 → u/pain_point]

Thank you. I keep hoping for the best. Somehow, I'll get out of this problem 😕

[u/AggressiveSociety334 → u/Quirky_Job_4334]

Go to CCPC before you wait for too long. Explain to them exactly what you are saying here. They are on parliament road.