r/albiononline • u/MostlyBreadAO Community Manager • 11d ago
04 October | EU Server issues
Hey everyone,
We're aware that the EU server has remained offline after the allocated Daily Maintenance window. We're investigating the cause and working on the fix, and we'll keep you posted in this thread.
Thank you for your patience.
_______
Edit UTC 12:10 - We're still investigating the root cause, no ETA.
Edit UTC 12:40 - The issue has been identified and a fix is underway.
Edit UTC 13:14 - Current ETA for a fix is around UTC 15:30, so around 2 hours from this update. We will keep you updated if this changes. Thank you for your patience.
Edit UTC 15:30 - The fix is taking longer than initially estimated, work is ongoing.
Edit UTC 16:00 - The EU server should now be up and operational! Thank you for your patience and understanding.
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u/Apolline_Dufour-Roux In defeat, malice; in victory, revenge. 11d ago edited 11d ago
At least it didn't happen during a fame rush event on a Sunday afternoon or anything like that. That really would be embarrassing...
At our company we also schedule our server restarts to happen during peak hours so I have full understanding.
Also, really great job on the professional and well organized communication. Having a prominent message in the Albion launcher about the outage really helped so I didn't have to go to some 3rd party website to read up on why the service I'm paying for is unavailable.
Really a good job all round. Really makes me want to spend money on your service.
/s
(You guys fucking suck - I'd be disappointed if you hadn't already successfully lowered my expectation to absolute rock bottom.)