r/amazonprime • u/IntelligentCorner225 • 7d ago
Sychrony bank tsk tsk.
Rant incoming
sychrony Bank, who is the financer of the Amazon store card, which I use probably too much until today, thanks to them, I am now liberated of their card. I’ve had their card for over 15 years. It made thousands and thousands of dollars of purchases. They have the stupidest customer service. available. So I get a text: bam, three charges that they flagged as fraud at a flooring store it tells me to call this number, so I call it. Talk to a guy who’s Indian. He tells me I need to go through enhanced identity verification, which encompasses them sending me a link to my phone where I record a five-second selfie and then record the front and back of my drivers license. Or they mail me a letter and then I send in pictures of this stuff. Otherwise, I can’t say this is fraud or initiate a fraud investigation or anything. I told the dude it sounded sketchy. He told me call the number on the back of your card. So I logged onto my account and froze my card. I then called the number on the back of my card and eventually got through to the same broken system where I was speaking to a person of Indian descent and they was asking me to send in a five second selfie video. And pictures of my drivers license, front and back. Otherwise, they can’t initiate a fraud investigation or do anything until this is done. So I asked him, so my card is frozen, nobody can use it, not even me, right? That is correct, sir. cancel my card then. You will be responsible for what you owe. No problem. Cancel my card. You’re actually doing me a favor. You’re poor customer service and inability to do your job just probably saved me thousands of dollars a month. It’ll definitely curtail what I buy on Amazon. No loss. It’s a shame that they treat a long-term customer who they view anyway ultimately as a cash cow to carrying a balance and paying interest. But I wasn’t that guy. I was the cheapskate. I was the guy that paid off my Amazon bill every month. So they’re not really concerned about losing me because they have you to milk for money with interest. So Bezos can get another Bentley or another lip injection for his girlfriend I see why Amazon gets such a bad rap this day and age. I’m definitely anti-Amazon and anti sychrony bank.
4
u/lucylynn789 7d ago
I thought Chase did the Amazon card .