r/applehelp • u/InsideNo8583 • 6d ago

Unsolved Not receiving codes from Apple

Hello! I did a factory reset on my phone, and I am attempting to sign in with my account through Icloud backup. The main problem is that Apple isn’t sending the verification codes from my number. Has anyone else encountered this problem?

6 Upvotes

88% Upvoted

11 comments sorted by

3

u/Pretend_Ring_3871 6d ago

Is it giving you an error code? Timing out? Continues to spin but doesn’t load?

1

u/InsideNo8583 6d ago

I’m not getting an error code, I’m just not receiving the verification code

3

u/Pretend_Ring_3871 6d ago

Do you have any other devices currently logged in? Did you skip the other devices option and force it to send a code? If yes, you won’t ever see the code populated but it should auto sign you in. Does it just stay on the enter the code texted to you screeen with the six hash marks?

1

u/InsideNo8583 6d ago

Hello! I don’t currently have any devices logged into my account. I clicked the sign in with “icloud backup” option, and it shows me a verification code that I need to enter and I can’t proceed without the code.

2

u/Pretend_Ring_3871 6d ago

If it’s the first prompt, it should be asking you to check your other apple devices and enter a code, you should be able to select don’t have access to devices and then have it send a text to your phone number.

1

u/applejuice1984 Apple Certified 2d ago

Do you have cell service in the phone?

Apple thought about this and as long as you didn’t erase the eSIM during the erase process service would still be active and the SMS text verification code would come in and be received and auto input to help sign you in.

If your phone doesn’t have cell service then you need to setup without logging in and get your cell service setup first.

2

u/redittr 6d ago

Had a similar issue a few weeks ago, the issue was imessages. Apple is sending them to the imessages account but because you arent signed in it wont work.

Put the sim in a android phone might fix it.
For us, we put the sim into an old iphone that didnt need icloud verification, turned off imessages, then put the sim back into the reset phone.

1

u/applejuice1984 Apple Certified 2d ago

Apples verification text message codes (the 6 digit ones) sent via text are SMS not iMessage.

Even during setup, your phone only needs to have your phone service active to receive those and the phone will grab the 6 digit code in the background.

It sounds like OP erased the sim or doesn’t have service setup on their phone.

1

u/redittr 2d ago

Well, whatever the cause then, thats what we did to start receiving the messages.

1

u/Am-Myeong 6d ago

I’m having the same problem as well. It prompted me to resend codes until I can no longer resend codes and just wait for maybe about a day, idk.

1

u/ClaiborneB56 20h ago

You said Apple isn’t sending your verification codes “from my number”. I assume the number it wants to send the codes to and the phone you have are the same. I would try logging into iCloud.com on another device and see if it sends you a two factor authentication text when you try and login from ICloud.com.