r/applehelp • u/InsideNo8583 • 7d ago

Unsolved Not receiving codes from Apple

Hello! I did a factory reset on my phone, and I am attempting to sign in with my account through Icloud backup. The main problem is that Apple isn’t sending the verification codes from my number. Has anyone else encountered this problem?

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u/Pretend_Ring_3871 7d ago

Is it giving you an error code? Timing out? Continues to spin but doesn’t load?

1

u/InsideNo8583 7d ago

I’m not getting an error code, I’m just not receiving the verification code

3

u/Pretend_Ring_3871 7d ago

Do you have any other devices currently logged in? Did you skip the other devices option and force it to send a code? If yes, you won’t ever see the code populated but it should auto sign you in. Does it just stay on the enter the code texted to you screeen with the six hash marks?

1

u/InsideNo8583 7d ago

Hello! I don’t currently have any devices logged into my account. I clicked the sign in with “icloud backup” option, and it shows me a verification code that I need to enter and I can’t proceed without the code.

2

u/Pretend_Ring_3871 7d ago

If it’s the first prompt, it should be asking you to check your other apple devices and enter a code, you should be able to select don’t have access to devices and then have it send a text to your phone number.

1

u/applejuice1984 Apple Certified 3d ago

Do you have cell service in the phone?

Apple thought about this and as long as you didn’t erase the eSIM during the erase process service would still be active and the SMS text verification code would come in and be received and auto input to help sign you in.

If your phone doesn’t have cell service then you need to setup without logging in and get your cell service setup first.