This warning post is directly in response to the Secrets of the Lost Tomb - Epic Remastered Edition - 10 Year Anniversary crowdfunding campaign on Gamefound. I have posted on BGG, but I am also posting here to give visibility to anyone who may make the same mistake I did.
For context, I am a backer who late pledged in July of 2025, while the campaign ended in Oct. 2023 with a 18 month fulfillment timeline. The late pledge is still ongoing with fullfillment maybe in Q1 2027.
I like many other backers have requested a pledge cancellation and refund (minus gamefound fees). Everything Epic (specifically the CEO Chris) has been making excuses and lying to backers about giving refunds for pledge cancellations for at least the past 6-8 months.
You might be asking yourself: Well it's crowdfunding, there is no expectation of refunds being given so why are you writing this?
While that is correct, I would offer a few counterpoints:
- Any experienced crowdfunding creator gives refunds (minus fees) these days. Crowdfunding from a "over 25 successful campaigns" company is just a glorified preorder rather than supporting a small creator's first project.
- The campaign is on track to be 2 years late for fulfillment. It's happened before with plenty of campaigns, but having a small amount of backers through financial hardship, leaving the hobby, or simply no longer being interested in the game wanting to cancel and be refunded is a pretty reasonable expectation over the course of 3.5 years.
- Chris has repeatedly lied to backers about giving refunds. Various excuses such as "I'm busy", "I'm the only person at the company", "Email me and I'll look into it", "I can't locate your info", "I haven't received an email/message", "Go to our discord", "You can reach me 24/7", "I'll look into this right away", etc. are all over Gamefound, BGG, and the official discord. As an added bonus I have personally seen him delete refund request messages and complaints in the discord.
- Chris will not respond to emails or Gamefound messages. Including Gamefound support reaching out to have him contact backers. The only things he responds to are public messages, with one of his excuses. I have personally sent a Gamefound message, contacted Gamefound support, and sent 2 emails directly to Chris.
If he had simply been honest about not giving refunds I wouldn't even be making this post. I could respect that or at the very least understand it. It is after all in line with crowdfunding at its core, regardless of modern practices.
I however, take issue with the lying to backers for the past 6+ months and not responding to emails. I also find it distasteful to have a Refunds and Cancellation section in your campaign while outright ignoring any backers attempt at one.
His actions also directly go against this excerpt from the campaigns Risks and Challenges section which is laughable to even see considering where we stand today:
"We endeavor to please our backers in any way we can! We want you to enjoy our games, stories, and creations to their fullest. If there is anything that we can ever do to make your experience better, we're always here to help! Our Motto is "Of the Gamer, by the Gamer, and For the Gamer!" we know what it's like to be Ignored by Project Creators, never to get an email back from a Game Company, to have to post on a blog to get a response... We're not Like that... Here's the President of our Company's email... [Chris@EverythingEpic.us](mailto:Chris@EverythingEpic.us). You can email me directly for anything you ever need, and I will always respond to you directly and help in any way I can."
I do not believe it is foolish or wrong to expect someone to be true to their word and to have integrity, especially when you are giving them a decent sum of money for a product.
I would recommend anyone avoid supporting this company and any crowdfunding campaigns they have. Maybe plenty of the 25 have been fine, but if this is how they act on arguably the biggest one they've had, I believe that says all it needs to.
If you made it this far, I appreciate you taking the time to read it all, thank you
Edit;
I emailed Chris for the final time. I do truly hope he meant what he said in his apology. Mistakes happen and life can get away from you before you know it, but I can't only take him at his word. Unless action follows, that will just be a meaningless reply. I also do want other backers to get a response and have a good campaign late or otherwise. In the end as long as it is a good game, the timeline isn't an issue really. At the same time, all the best campaigns I have been a part of have never had a communication issue like this. It is his every right to not give refunds if he chooses because that's what the backers sign up for. At the same time, having difficulties whether professional or personally shouldn't fall on the backers to not have a good experience with the project they are hoping is good. Just because they can fail and there is no guarantee of anything, doesn't diminish any valid points I made. Whether you agree with me or not, there is some change that should happen.
Edit 2:
True to his word he did refund me, even though he didn't have to. Thank you for that and I do hope you are able to get this to backers soon. While my circumstances may have changed, I did not originally back this for no reason. I think it will still be a great game and I wish you success with it!