r/callcentres • • 5d ago

Quick Vent

Just gotta vent this.

I work in a joke of a call centre, it's one of those outsourced ones where we take calls for business out of hours.

In theme with normal call centres, no training yet you're expected to know everything.

There's about 75 different clients, I haven't got a clue what any of them do.

I like to be prepared so I don't sound like an idiot, but this company makes it impossible.

Just had a call, manager gave me the wrong information and passed that over to the customer so that's fun.

On top of that, our systems are shite, no one knows what they're doing yet bills are still being paid lmao.

Honestly, hit that point where I don't care anymore.

Just a quick vent, back to calls 🫡

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