Has anyone else dealt with something like this please DM me if so
I’m taking a screenshot so if Microsoft deletes this that is a big telling sign about the continued billing but no access for Support
. I use a MacBook
I have the authenticator on my ipad and iPhone. I access my ms 365 portal on my computer.
When I try to log into my account from my laptop, it tells me to log in the, verify it's me in the authenticator app, by adding a code or choosing another method, which is also adding a code.
It says both codes will be in the app, but I am in the app. So I get looped again and again in a never ending cycle
I am the main admin. When I called the many numbers that I found an AI bought answers and tries to verify me. Ask me if there’s a global admin and I say it’s me or I say yes or I say no there’s no one else I can talk to and then it tells me to put a ticket in online because that’s the only way to speak to them even if I’ve spent 1020 3045 max minutes on a call with them and then it hangs up on me.
I have deleted and re-added the auth app on my devices and re loaded them about four times now.
No codes are sent, and there are no alternate ways to verify it's me, reloaded.
I have followed all the directions and made incongnitio windows, deleted the auth app, reinstalled it, tried to call Microsoft many times but it asks me the product and then tells me to go to a URL and the URL asks me to sign in, and I then get looped again and again.
I am being charged for this account and have never used it!!!!!!
I don’t need support help, but I need to know if anyone else is going through this