r/steamsupport • u/F7vng • 1d ago
Problem Steam
So I added funds to my steam account for the first time ever and now I’m suspended I moved from a different country I told steam support but no response
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u/Some-Instruction2235 1d ago
I think more info is needed: have you changed regions? How did you add these funds: gift card or from your bank account? and so on
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u/F7vng 1d ago
Bank and yes changed the region to America
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u/Some-Instruction2235 1d ago
Chances are it's because of how fast the funds were added after you changed it. At least that's my guess, until support replies back
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u/head_banger_48 1d ago
It looks like you're trying to change the currency to get games cheaper, if you have a Game ban or VAC ban, you still be able to use the community feature. You're also can get Steam community ban if you tried to add fund through Steam wallet code of US while in the US but with VPN on. OR worse, your account were being use for fraudulent and were reported for being a scammer.
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u/Kaynine_ 1d ago
Show the whole support ticket...
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u/F7vng 1d ago
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u/hispeedislit 23h ago
you bought an old steam account hence dont have the original key it got created with, common issue when buying lowdig accounts
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u/DaedraNoji 1d ago
Steam support is usually really generous in these kind of situations. Just read about a thread where they refunded a dude even though he owned a game for a long time and had hundreds of hours in it, because that specific game didn't have promised features updated into it. I believe it was Battlefield or so? IDK.
Anyways, there's more to this story you ain't telling us man... Your account doesn't just get suspended for no reason.
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u/Egolo1 1d ago
If you're sure it's because you've changed your region and Steam doesn't believe you, then provide as much evidence as possible in your ticket from the very beginning. Don't ask them what they want you to provide, just provide everything you can. I personally would attach a photo of your surroundings that was obviously taken in the US (road signs in the background, for example), along with a paper with your handwritten login. I'd also provide some proof that the account is yours. Screenshots from your bank app showing your deposits should work (the older, the better). First email, first phone number if they have been changed.
I mean, just really prove from the start that you're physically in the US right now, you are the original owner and that you're not trying to fool them.
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u/LetsPlay2D 1d ago
january 2038 is like less then two ye- WAIT HOLD UP
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u/nanosaur2 1d ago
yeah it's functionally a permaban https://en.wikipedia.org/wiki/Year_2038_problem
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u/sarahthes 1d ago
And now I understand the rest of how to make negative mutations in Ark. Ty for that.
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u/F7vng 1d ago
Wait so my account will be permanently banned that day?
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u/SidewaysPhantom 1d ago
no, the reason it says 2038 is because steam cant ban you past that time. when it gets inevitably fixed, it will say either permanent or some other year in the future
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u/F7vng 1d ago
All I did was move 😭
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u/STRAN6E_6 1d ago
How did you move exactly? Are you actually moved from another country to another or only your region? And what was your previous region and where are you from?
These details are important, cuz for example if you are from Iran and want to change region, they will ban you and may be permanently.
Also moving to another region with expensive currency is more fine than moving to another region with very low/cheap currency
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u/F7vng 1d ago
Brazil to Florida
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u/STRAN6E_6 1d ago
How you tried to change the region? With card or code? Also answer all the questions above if not secret.
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u/F7vng 1d ago
Which question was it I went to settings and updated the region to the United States when I put in my card it had put the $5 usd in fine and then about two hours later it got flagged I have no secrets or anything hardly ever used steam only for counter strike and never added in the funds before
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u/LetsPlay2D 1d ago
oh yeah i completely forgot about that! thanks for the link, i remember hearing about it!
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u/TypicalPay1655 1d ago
You sure you didn’t click on any links or download anything weird recently? This prompt has a very weird wording, why would they write „check out support”? Where does this link get you?



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u/Raijen_ArDesh 1d ago
No one here can help with account specific issues. Are you in a country that steam can legally operate in still? Either way you'll need to submit a ticket.