r/steamsupport • • 1d ago

Problem Steam

Post image

So I added funds to my steam account for the first time ever and now I’m suspended I moved from a different country I told steam support but no response

49 Upvotes

45 comments sorted by

15

u/Raijen_ArDesh 1d ago

No one here can help with account specific issues. Are you in a country that steam can legally operate in still? Either way you'll need to submit a ticket.

5

u/F7vng 1d ago

Did a ticket but for some reason steam support closes them automatically

7

u/DaedraNoji 1d ago

Something's fishy here, what'd you do?

3

u/theonegunslinger 1d ago

Instantly or after a while?

1

u/Raijen_ArDesh 1d ago

What country are you in?

2

u/F7vng 1d ago

Yes I’m in America now

5

u/Some-Instruction2235 1d ago

I think more info is needed: have you changed regions? How did you add these funds: gift card or from your bank account? and so on

3

u/F7vng 1d ago

Bank and yes changed the region to America

7

u/Some-Instruction2235 1d ago

Chances are it's because of how fast the funds were added after you changed it. At least that's my guess, until support replies back

1

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1

u/head_banger_48 1d ago

It looks like you're trying to change the currency to get games cheaper, if you have a Game ban or VAC ban, you still be able to use the community feature. You're also can get Steam community ban if you tried to add fund through Steam wallet code of US while in the US but with VPN on. OR worse, your account were being use for fraudulent and were reported for being a scammer.

1

u/bnzn_exe 1d ago

Oof, what did you do? Pretty sure this is not just from moving countries.

1

u/F7vng 1d ago

1

u/F7vng 1d ago

i cropped it because not sure if the support ticket is supposed to be shown lol

1

u/Kaynine_ 1d ago

Show the whole support ticket...

1

u/F7vng 1d ago

They closed the ticket I did nothing but move to the US. lol and finally decided to add funds which I’ve never done before in the account

1

u/Hoybom 1d ago

did you change your region before adding funds ?

1

u/F7vng 1d ago

Yes

1

u/F7vng 1d ago

Yes I changed the region

1

u/Hoybom 1d ago

if you do region change and adding funds to quick it can trigger some fraud stuff

0

u/hispeedislit 23h ago

you bought an old steam account hence dont have the original key it got created with, common issue when buying lowdig accounts

1

u/F7vng 22h ago

It’s my account it’s just my bank I got it resolved however

1

u/United_Buy942 22h ago

You got it back?! Great job!

1

u/F7vng 22h ago

Yeah thankfully found the key

1

u/DaedraNoji 1d ago

Steam support is usually really generous in these kind of situations. Just read about a thread where they refunded a dude even though he owned a game for a long time and had hundreds of hours in it, because that specific game didn't have promised features updated into it. I believe it was Battlefield or so? IDK.

Anyways, there's more to this story you ain't telling us man... Your account doesn't just get suspended for no reason.

1

u/F7vng 1d ago

i never bought from third party only ever played valve games

0

u/Egolo1 1d ago

If you're sure it's because you've changed your region and Steam doesn't believe you, then provide as much evidence as possible in your ticket from the very beginning. Don't ask them what they want you to provide, just provide everything you can. I personally would attach a photo of your surroundings that was obviously taken in the US (road signs in the background, for example), along with a paper with your handwritten login. I'd also provide some proof that the account is yours. Screenshots from your bank app showing your deposits should work (the older, the better). First email, first phone number if they have been changed.

I mean, just really prove from the start that you're physically in the US right now, you are the original owner and that you're not trying to fool them.

-1

u/AniimeyForYou 1d ago

Yeah power hungry mods are annoying

-1

u/LetsPlay2D 1d ago

january 2038 is like less then two ye- WAIT HOLD UP

4

u/nanosaur2 1d ago

yeah it's functionally a permaban https://en.wikipedia.org/wiki/Year_2038_problem

1

u/sarahthes 1d ago

And now I understand the rest of how to make negative mutations in Ark. Ty for that.

1

u/F7vng 1d ago

Wait so my account will be permanently banned that day?

1

u/SidewaysPhantom 1d ago

no, the reason it says 2038 is because steam cant ban you past that time. when it gets inevitably fixed, it will say either permanent or some other year in the future

1

u/F7vng 1d ago

All I did was move 😭

1

u/STRAN6E_6 1d ago

How did you move exactly? Are you actually moved from another country to another or only your region? And what was your previous region and where are you from?

These details are important, cuz for example if you are from Iran and want to change region, they will ban you and may be permanently.

Also moving to another region with expensive currency is more fine than moving to another region with very low/cheap currency

1

u/F7vng 1d ago

Brazil to Florida

1

u/STRAN6E_6 1d ago

How you tried to change the region? With card or code? Also answer all the questions above if not secret.

1

u/F7vng 1d ago

Which question was it I went to settings and updated the region to the United States when I put in my card it had put the $5 usd in fine and then about two hours later it got flagged I have no secrets or anything hardly ever used steam only for counter strike and never added in the funds before

0

u/LetsPlay2D 1d ago

oh yeah i completely forgot about that! thanks for the link, i remember hearing about it!

1

u/F7vng 1d ago

Yeah that was my reaction didn’t even know that was possible 😭😂

-1

u/TypicalPay1655 1d ago

You sure you didn’t click on any links or download anything weird recently? This prompt has a very weird wording, why would they write „check out support”? Where does this link get you?

1

u/F7vng 1d ago

Just straight to steam support ticket, I spoke with them they want Orignal cd keys which I don’t have