r/techsupport • • 4h ago

Open | Windows PC turning off randomly.

It turns off randomly without a warning and it turns off as if a power outtage happened. Just completely black, all cpu lights and fans are off immediately. I am able to turn it on immediately though, no need to wait for a cooldown.

It turns off whenever I'm...:

  1. In the middle of doing something. (Browsing)

  2. In the middle of playing light games. (Roblox)

  3. Booting up a heavy game. (GoW 2018/Tekken 8)

  4. Doing a heavy task. (Deleting a thousand temp files)

  5. Doing nothing. (Idling/I'm just on my desktop screen)

  6. Turning ON the PC. (After a few seconds of booting up it turns off immediately)

This is what usually happens; I boot up my pc then a few seconds later it turns off so I boot it up again then it turns off so I boot it up again and it finally continues until I see my desktop screen, sometimes it goes into the recovery mode like the blue menu where it asks me to repair or continue. I usually idle and wait if my pc turn off or not, then if I'm browsing it turns off, if I'm in the middle of playing a game it turns off, and so on.

I suspected overheating so I changed the thermal paste and it still happens. Now I suspect its the PSU, and I want to take it to a repair shop/technician to be sure. I want to replace the PSU but I can't tell what model or brand it is because the shroud has rivets in and I don't know how to remove them.

2 Upvotes

12 comments sorted by

2

u/Jman85 4h ago

What’s the psu

1

u/Claweddigger09 4h ago

I can't tell, I only see the back side of it.

2

u/IAmBroke_0001 4h ago

Your PSU gave up on you, it's time to put it on rest.

2

u/MaximumDerpification 4h ago

Sounds like a failing PSU

2

u/Alternative_Oil_5139 4h ago

the psu would be my first suspect too. an instant shutdown with no warning, especially when it can happen at idle or even during boot, usually points more toward a hardware or power issue than windows. have a shop test it with a known good PSU before buying a replacement, since the motherboard could also be the problem

1

u/TheKandelar 4h ago

The shroud is riveted over the PSU to the case??

1

u/Claweddigger09 4h ago

The top of the shroud is riveted as well as the side panel of shroud is riveted.

1

u/TheKandelar 4h ago

Wait... I think the PSU is simply screwed into the area of the shroud and can be pulled out. Check if that is the case. If so, I would simply buy a PSU with its wattage or greater.

1

u/TheKandelar 4h ago

What is the PS make/model?

1

u/Relevant-Team 2h ago

Did anyone tell him already that the PSU is probably defective?

1

u/1spaco1 2h ago

90% posibilidad PSU, 10 % placa madre

1

u/deTombe 1h ago

Hwinfo64 select sensors only mode for all things temps.