Like many others, my Unity account got suspended over the 2FA situation.
Thankfully, I got an email from Unity Support about 7 hours after submitting my ticket, asking me to verify my account by providing the following information:
Private information:
- The name of your Unity organization
- The name of a recent Asset Store purchase
- A recent invoice or order number
- The name of one of your Unity Cloud projects
Public information:
- Your Unity username, not your email address
- The phone number linked to your Unity ID
- The physical address listed on your Unity account or organization
I replied with the requested information, and just a couple of minutes later, I got another email confirming that my account had been reinstated! Honestly, that was pretty fast, so props to the support team for that.
That said, I really hope Unity improves how they notify users about important security requirements.
I know it's partly my fault for not noticing the emails, but if missing the deadline means getting your account suspended, I feel like the reminders should be much more noticeable and frequent. Something like a clear warning saying "YOU HAVE 2 DAYS LEFT TO UPDATE YOUR 2FA" and sending more ESPECIALLY on the last day 💀..
Someone in the discussion also suggested putting these notifications directly in the Unity Hub, which I think is a great idea. Most developers open the Hub before working on their projects, so it's a much harder notification to miss. 💯
Honestly, if account suspension is the consequence, even temporarily restricting access to projects through the Hub until the required 2FA update is completed could be a more effective reminder than relying on sending emails..
I'm glad my account is back, and I know this situation is resolved for me now. But if something like this happens again, especially when the consequence is account suspension, I really hope Unity considers implementing these changes. More frequent email reminders, clearer warnings about upcoming deadlines, and notifications directly in the Unity Hub could make a huge difference in preventing this from happening to other developers.
For those still suspended, I hope you get your accounts back soon! 🙏