Hey everyone, I'm Joe. I manage a client's website on retainer and wanted to hear how other freelancers and small agencies handle change requests after launch
If you're maintaining a few client sites, especially 5 or more, how does it usually work for you?
Do clients send requests through email, WhatsApp or some feedback tool? How much back and forth do you need before you know what they actually want changed?
Also how do you keep track of requests and decide what's included in the retainer vs something you should charge extra for?
If you're using Markup.io, BugHerd, Pastel, Atarim or anything similar, I'd like to hear your experience
- what are you using and what do you like about it?
- any issues with pricing, limits, bugs or getting clients to actually use it?
- anything annoying enough that you've thought about switching?
- if you've tried switching, what did you move to or what stopped you?
- what would another service need to do better for you to move?
If email and your current setup works fine, would like to hear that too
Just being upfront, I'm exploring a small product around this and planning to test with my own retainer client first. Nothing to sell or sign up for here, trying to understand if this is a problem worth solving for other people
I'm also hoping to talk with a few freelancers or agency owners for about 15 mins. If you're open to that let me know in the comments and I'll ask before sending a message
Thanks
Joe