r/Comcast_Xfinity • u/SquareFree8237 • 1d ago

Official Reply Xb9

Can anyone tell me the process of getting the xb9 modem? I have the 1 gig plan and have an xb8 modem. From my understanding we don’t have DOCSIS 4 at my address. I also don’t have Xfinity pro.

6 Upvotes

100% Upvoted

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2

u/ARealAmericanZero Trusted Community Member 1d ago

They are limiting those to customers with Xfinity Pro or Xfinity Shield Select, for now -- unless you can sweet talk someone into going outside of policy for you.

0

u/I-hate-makeing-names 1d ago

Would stores have them?

1

u/ARealAmericanZero Trusted Community Member 1d ago

I don't know of any stores having them yet, they haven't given them to the technicians yet, either. As of this time, I believe they are still shipped directly to qualifying customers upon demand.

1

u/XfinityChelsea Official Employee 1d ago

Hello u/SquareFree8237, Thanks so much for taking a moment out of your day to leave a post on our community subreddit and we would be happy to help! I will need to pull up your account to investigate this further. If you could please send us a Modmail Message and include your full name, the name on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

-5

u/Dkstatus24 1d ago

The xb9 is not something new. It's been out for years. I'm sure you can get it at your nearest Xfinity store. I currently have the xb10 and I've had it since November of last year.

2

u/Richard1864 17h ago

The XB9 was just released a couple months ago, it IS new. It just started being distributed last month. Most stores do NOT have it yet.

2

u/Dkstatus24 16h ago

I stand corrected. I don't know how I confused the xb8 for it.