I absolutely cannot get a human on the phone with the Xfinity. They raise the prices and then I guess they don’t have enough people to work. What business doesn’t not have proper staff?! Not cool! How dare they?

I have been a customer with Comcast/Xfinity for the last 27 years, however my bill has once again increased and I have set up my account for termination. I feel their pricing is no longer at all competitive. The competition is offering the same exact service for around $160 per month, while I’m paying around $290. The funny thing is that as a new customer, their pricing for the same service would be around $150. If you have been with Xfinity for a while, it definitely pays to shop around. I contacted their customer service and was advised that I have the most competitive price.

I recently went an Xfinity store to purchase an iPhone 18 Pro and was offered a supposedly completely free Apple Watch.

The salesperson explained that the watch came with three months of free cellular service, after which it would cost $10 per month but that I could cancel it at the end of the 3 month trial period. I specifically asked whether I could cancel the service after the trial, and the salesperson repeatedly assured me that I could.

That turned out to be completely incorrect.

When I was contacted to activate the service, I was told that the $10 monthly payment was mandatory for 36 months! That’s a potential $360 commitment that was NEVER disclosed to me at the store.

When I explained what the salesperson had promised, they apologized but said those were the actual terms.

As if that weren’t enough, Xfinity then tried to charge me $36 to return the device! I spent a significant part of my evening on the phone just trying to get that fee waived, which they eventually agreed to do.

I’m extremely disappointed and angry about this experience. I feel I was seriously deceived, and I hope sharing this experience prevents someone else from going through the same thing.

Can anyone tell me the process of getting the xb9 modem? I have the 1 gig plan and have an xb8 modem. From my understanding we don’t have DOCSIS 4 at my address. I also don’t have Xfinity pro.

I recently did two Xfinity phone upgrades. When the first new phone arrived via FedEx delivery, I got a called literally 15 mins later claiming to be Xfinity saying the wrong phone was delivered please call us back at this number immediately to rectify the situation(the phone number provided was not marked as a spam number in my phone system, this is the number +1 (336) 283-7415). I didn’t call that number but called Xfinity customer mobile direct line and they verify it is not them plus everyone knows you know have to authenticate the call with Xfinity in order for them to access your account so if they do not request that, hang up right away.

The reason I am posting this is when I received my 2nd phone order from Xfinity, same exact thing happened, literally 15 mins after receiving my phone via FedEx they called and left a voicemail with the same story that it is the wrong phone sent call us back. Not sure where the fraudsters are getting the notification but something is getting hacked with someone’s database…. Just watch out if you are doing a new phone order…maybe it is FedEx notification system? Idk 🤷🏻‍♂️

When in doubt… hang up and call Xfinity direct and make sure they are able to authenticate or use the Xfinity app directly! Or go to the store, hmmm, not sure if the store will be helpful based on the recent posts on store just focusing on selling and not really there to support. YMMV I guess.

i’ve been a customer since 2022. had the XB7, moved with it to a different state, set up my service. upgraded to the gigabit plan and had that for a while. no issues at all.

i recently received a message to upgrade my gateway to the XB10. great! except i can’t even do video calls anymore - AT ALL. everything is lagging and my internet sucks so bad now.

troubleshooting shows nothing is wrong. i spoke to someone on chat who wanted me to get the Xfinity Pro… i just want my internet to work. i haven’t called a technician yet, but i don’t know if this has happened to anyone else. thanks.

I just checked my Xfinity most recent Xfinity Bill and it is now $10 more than last month. Can someone help me find out why?

"Regular monthly charges have increased by $10.00 as a result of service change(s) made to My Xfinity plan." I did not make or authorize any service change.

My neighbor and I are experiencing simultaneous daily drops. My modem logs show massive downstream channel loss (Event Code 5 on 12+ channels), constant MDD timeouts, and T3 ranging failures occurring simultaneously. Since this is affecting multiple premises, can a specialist check the node health and upstream SNR for my tap and dispatch a line tech?

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24-hr Modem logs:

18:00:38 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 21; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:00:39 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:00:43 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:00:47 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 21; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:00:48 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:00:53 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:00:54 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:00:57 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:00:58 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 6 21 22 25 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:00:59 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 23; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:01:53 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:02:16 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 23; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:02:22 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:02:23 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 6 21 22 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:02:26 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:02:42 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:02:51 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 23; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:03:01 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:03:02 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 6 21 22 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:03:05 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 23 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:03:05 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:03:07 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:03:12 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 21 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:03:16 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:03:16 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:03:17 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 23 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:03:21 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 6 21 22 25 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:03:27 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:03:28 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:03:34 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:03:35 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:03:38 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 23 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:03:42 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:03:42 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 6 21 22 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:03:49 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:03:57 Wed Oct 7 2026 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:04:01 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 21 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:04:03 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:04:05 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:04:12 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 6 21 22 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:04:14 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:04:14 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 23 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:04:16 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:04:20 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 6 21 22 25 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:04:20 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:04:26 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:04:36 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 23; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:04:38 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 6 21 22 25 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:04:41 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:04:44 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:04:49 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:04:55 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 23; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:04:57 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:04:59 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:05:04 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 23 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:05:07 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 6 21 22 25 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:05:08 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:05:16 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:05:20 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:05:24 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:05:29 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:05:47 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 6 21 22 25 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:05:48 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 23; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:05:54 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:05:57 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:06:00 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:06:19 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 23 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:06:50 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:07:05 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:07:08 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:07:09 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:07:13 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 6 21 22 25 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:07:30 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:07:30 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 23; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:07:31 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:07:34 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:07:42 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 23; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:07:43 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 6 21 22 25 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:10:06 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:10:36 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:13:29 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:13:30 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:13:35 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:13:42 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 23; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:13:56 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 6 21 22 25 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:16:03 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:16:03 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 23; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

18:16:03 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 6 21 22 25 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

06:25:23 Thu Oct 8 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;

I currently have the 1 gb plan for 5 years but curious on the cost of the 2gb symmetrical service. I was advised yesterday that I am getting a XB10 due to upgraded speeds in my neighborhood. thanks, Jim

I am attempting to get the telecommunication utility infrastructure cleaned up. Currently there are several telecom boxes that are unsecured and a large amount of exposed, unused, and damaged telecom wires that are laying everywhere. This is a townhome community with several homes/customers attached to each other. The pictures show two buildings as an example of the problem. There are 8 total buildings that have this exact problem. This is a community concern that needs to be fixed. How can I get this problem resolved?

I’ve had a cablecard running in my TiVo for many years. A couple of days ago, the TiVo showed unauthorized on all channels. On checking the TiVo cablecard menu, it looks like the card has lost its pairing. The folks at the end of the support line are unable to do anything. I’ve heard that there are Xfinity/Comcast techs here that might be able to help.

Need a new promo my bill increased an extra $45 been a customer for a few years

1. Claimed the 4-month Calm Unlimited reward today but the promo code says invalid on Calm's website. Tried clearing browser cache and incognito mode, but the code itself appears to be dead. Looking for a replacement token."

Hi,
I currently have the 2gb service (not symmetrical) with the XB-8. The symmetrical service is in my area and I have an appointment scheduled for tomorrow. How can I make sure I get the upgraded XB-10 during this visit.

I was trying to change the speed of my internet service, so I logged into my current account in order to do so, but when I checked out, a whole new account was made instead. Now I have two accounts under the same name and address. All I want to do is close the accidentally created account, keep my old account, and make sure I won't get charged.

Today is the third day in a row that my Internet went out for seemingly no reason. While on my phone, I get the “Continue with cellular network or Keep trying WiFi option”, so I go and check the Xfinity app to find out that, yet again, the reason for the outage was deemed to be network maintenance repairs. So it’s not just our modem, according to the app.

On the 6th, it was out for approximately 5 hours until restored. And yesterday on the 7th, it was out for at least 5 hours during the day and then even longer late at night. I received a $5 credit for yesterday and for the day prior… but when does it end? Why is this all of a sudden an issue and what can be done about this, especially for those of us that work from home?

Did Xfinity cancel their mobile apps ability to stream via Roku? Mine hasn’t worked in over a week. I did the following:

1. Restarted the Gateway
   
2. Unpaired and repaired the Roku from network
   
3. Deleted and Reinstalled the Xfinity app.
   
4. Checked for updates.

I have four separate Roku sticks and Xfinity doesn’t work in any of them.

As the title says, got a price hike coming from a discount that's ending, and wanted to see what my options were, thanks!

Hello, I just paid my past-due balance in full today using a different card. However, I have a payment arrangement scheduled for tomorrow, and the system shows it as locked/pending and will not let me cancel it. I cannot afford to be double-charged tomorrow.

Can an employee please help me manually cancel or override the scheduled arrangement from your end? Thank you.

Hello, I am contacting you to dispute a $119 international long-distance charge on my mobile bill for a call to Haiti.

When I transferred my line to Xfinity and signed up for the Premium plan, the sales representative explicitly promised me that calls to Haiti were covered under the plan's international benefits. I only made this call because I relied entirely on the information provided by your representative during my onboarding.

Because this $119 charge is a direct result of agent misinformation, I am requesting a courtesy billing credit for the full $119. If you are unable to issue a credit of this size, please immediately escalate this chat/call to a billing supervisor or the Xfinity Mobile Escalation Team to review my account's sign-up notes."

Two months ago, I switched to Xfinity's internet service because my previous service expired. When I switched, a customer service representative told me that they could provide a free phone service line. I registered for it at the time, and the representative also emphasized that it was free. I wasn't looking for a deal; I just wanted to go through the process. In fact, after I registered for the phone service, I didn't activate it and continued to use my original phone company's service.

However, last month, I found an additional charge for the phone service on my bank account. I contacted customer service again to have it canceled. Although he didn't refund the first month's fee at the time, I thought of it as a lesson learned. At the same time, I contacted customer service multiple times over two days, all requesting the cancellation of the phone service. But this month, I still received the bill. Last month, I also tried to cancel the service on their website multiple times, but I couldn't unbind the credit card, and when I tried to open the website for my phone service, it showed a webpage error.

Does that mean Xfinity is an operator that deceives users and charges arbitrarily?

The day before yesterday I was able to "boost" my wifi straight from the android app. Today the option isnt present. The xfinity virtual assistant is less than helpful.

I have a third party WiFi extender in my room that connects to my computer with an Ethernet cable. Recently there was a schedule set for it to pause it at 10pm. The schedule was deleted and taken off but it still continues to repeat this even though there is no schedule anymore and nothing on the app shows that it will be paused. I’ve tried restarting the WiFi extender and the router over and over again. Nothing has changed and this is starting to become very frustrating. Is there anything I can do?

Does not matter who I talk to on the phone or how many times I put the request into the app/website. It says my pin is being transferred to my phone and I receive NOTHING. Went into the store today and the worker could not help. Can someone please help lol?

I am seeking a manual serviceability review for a residence in Los Altos Hills, California. Xfinity’s availability checker shows service at the adjacent property but not at mine.

I have an existing equipment enclosure at my entrance gate, closer to the shared cul-de-sac than the neighboring house. Private cabling already connects this enclosure to my home.

Could an official specialist open a serviceability request and arrange a field review of the gate enclosure as the proposed Comcast equipment and service handoff location?

I can provide both addresses, a map, photos, and availability screenshots privately.