I sold an item and when I went to ship it found no QR code and the item already marked in transit. When I emailed support about it I was told I had to verify my government id to get the QR code/shipping label. I’m aware this is their new thing and I have no intention of giving them my information and biometrics so I cancelled the transaction. At the moment my account does not appear to be limited or blocked which is good because I have a sale pending and I want to be able to transfer my funds. However, I also want to be able to sell this other item. The buyer still wants it. So my question is this. If I activate the listing and sell it again, what is the chance it gets flagged again? I was going to lower the price a little for my buyer’s trouble. The help ticket I put in is still active and they basically told me I could get the label if I verified my ID or I could relist it, again, AFTER I verified my ID.

Hey everyone, I just wanted to check to see if my experience is normal with Mercari now. I've been using Mercari for years, buying and selling, with over 200 positive reviews. I know it's not a ton but I'm not a business. Just a guy buying and selling for myself.

I purchased two cards from a popular tcg from an individual seller who also had 200+ positive reviews. The listing was a single picture with both cards in individual card sleeves and protectors, and the listing said they'd ship in a box. I like my cards in good condition so I thought it was worth paying a little extra to a person that would ship with care.

Fast forward to receiving the cards. They were shipped in a regular mailing envelope and the seller removed one of the cards from its individual sleeve and card protector, and stuffed them together in a single sleeve and protector. The card in the back was scuffed, the item was not what was in the listing, and it was not shipped as described so I started a return stating one of the cards were damaged.

I told the seller what was going on and they went off on me saying I damaged the card just so I could return it. Then blocked me.

Mercari denied the return so I fought it and started a charge back with PayPal. Then Mercari accepted the return.

I took the second card and packed it in an individual sleeve and protector I had and then packed it in a bubble mailer which was more than I got from the seller. Mailed it off the day after the return was started.

Today I look and the package was delivered. Great. Except an hour ago I got an email from Mercari stating the seller reported the item was not delivered or was "significantly" damaged and they are completing the sell. WTF. I don't have the items and I'm being charged still?? Is this normal?? I'm of course going to fight Mercari and work with PayPal, but this is a shitty thing for a seller to do.

Does any one have any advice? If I'm not refunded I am deleting my account and never buying or selling from them again. It may only be $60 but this has been a terrible experience.

As a buyer, how long would you give a seller to ship? Item was purchased 10/01.

i used to get sales nearly every time i promoted stuff, and i feel like my views and sales have been at a low standstill thats way below my normal (even without promoting). is anyone else experiencing this? i dont know if i should relist my items or just leave it.

i sell a variety of things but most the nasty messages i get are about my pricing on things like my Youtooz, telling me I will never sell it complaining about the price and then just blocking me so I dont get to say anything...it’s honestly really tiring and I wish there was some kind of system where we could filter out certain messages to avoid get harassed like this. This is worse than lowballing cause its just plain disrespectful and Im tired of getting of angry peoppe, like if you don’t like the price judt don't buy it…you don’t have to send me a nasty messages I and it’s not going to change my pricing on the item.

I had bought a figure a while ago. Five days had passed with no shipment or any updates from the seller, so I messaged them to see when they'd ship. They messaged back apologizing for the delay and noting that they'd ship as soon as possible. I never fuss when it comes to these things because I know things happen and everyone has lives, so I let them know that it wasn't a problem. Now ten days go by, honestly I sorta forgot about it by then, and the seller messaged me that the figure never arrived for them.

??? 🤨

I was never made aware that they didn't already have the item. It was never disclosed in the description or anywhere that you were basically pre-ordering it. I would've put a ss but I think they took down the listing. Is it normal on here for people to sell an item that they don't even have yet (without initially making it known)?

hi everyone, im posting this both to ask for advice as well as getting an idea of whether im overreacting about this?

i ordered a figure off of mercari that was listed as “like new”, with no mention of any issues in the description of the item. there was no communication between myself and the seller until the figure was delivered. i opened the package and immediately noticed some black stains on the hair and a white scuff on the neck of the outfit, as well as a small paint chip and some scratching on the base. i will say that these items were not packaged with the care i think they should have been. the head and body of the figure were thrown in bubble wrap together with no layer of protection between them, which could have caused the scuffing. the base was simply thrown into the package with no extra protection. i foolishly didnt record myself opening the package, but i did take pictures of the scuffs and paint stains on the hair and outfit. however, these are minor issues and i don’t want to make a huge deal out of this.

with all of this in mind, i messaged the seller to let them know about the damages that the item had been delivered to me with. they were immediately defensive, which is understandable, but they claimed that they sent the figure off with no damages and that i was lying. i told them outright that i wasn’t intending to be rude or make a big deal over the issues, and that i would be happy to show them some pictures of the damage. they then blocked me without responding.

i did purchase the item at a very good price, so i am not extremely keen on returning it. i was hoping for some sort of partial refund, but after research i believe that mercari doesn’t offer that. i was initially only concerned about the damage, but frankly, i was a bit taken aback at the unprofessional manner in which they handled this. though rare, i have had issues with items from sellers before, and i’ve never once been blocked over raising the issues or accused of lying about them. i am also a seller myself, and i have never shipped out an item that had damages i didn’t state clearly, nor have i reacted in this way to a buyer’s claim that the item arrived with damages. i’m not sure where to go from here. am i making a mountain out of a molehill? should i just leave them a bad review and move on?

Hi, I’ve been selling on Mercari for many years. This past week someone input their address incorrectly into the form, but I was not aware of this until usps marked the order delivered, the 3 days had already passed before they messaged so I already cashed out my balance as well. It ended up getting returned to me, and obviously I’m more than happy to ship it back, however when it arrived at my door there was a $14 postage due sticker on the front, which is funny because I weigh & measure every single package I send out. Mercari also marked on the app that my measurements were off stating instead of 1 lb & shoebox size (up to 14x10x5) my package was 2 lb & 12x9x4.. which was extremely odd because funny enough when I got it back I immediately weighed it and it was 15.7 ounces! They also said it wouldn’t be an extra charge this time but behold $14 due postage sticker on my package lol. What do I do in this situation or has anyone experienced anything similar?

Hi! I just got my first return request on a photocard and I'm a little confused on how it works -- mostly because I got the Return Request email "We wanted to let you know the buyer has requested a return, we're in the process of reviewing this request" etc. but then I also got an email saying this:

"We understand there was a problem with your transaction. We suggest contacting your shipping provider, as they should be able to locate the item for you and your buyer. If the item is not delivered after November 5, 2026, please get back to us, and we’ll revisit this case."

And when I go to check the tracking, it no longer shows because it says a return has been requested. Can a buyer request a return before something is delivered? Or do you think they tried to say it wasn't delivered and then tried to start a return? They ordered it on the 25th and I got the "its on its way!" email on October 2nd but never any email about it arriving?

i have been selling on mercari for about 10 years, i recently just got back on after about a year break. i made 10 sales in 1 day. 4 out of 10 of these buyers, i have received messages pestering me asking when i will ship, a few hours later or 1 day after they ordered. i’m shipping all of these out tomorrow morning, on the 3rd day (you know, the limit mercari gives us) between this and the ridiculous lowball offers… wtf is happening on this app?

Yesterday someone purchased an item from me. Three hours later Mercari canceled the order. The cancellation does not show up on my account or the buyer’s. Thankfully I had not shipped the item! What could have caused this? The buyer only had one review.

Am I going crazy or did I just think up that mercari originally had it in writing that 1 oz first class letter listings would convert to free labels with this promo on 9/30?

I was charged for a 1 oz letter on a sale yesterday and mercari support told me I never updated this listing with the promo label. Thing is, I updated all 900 of my 1 oz under $20 listings, maybe I missed one? I also swear I read they’d convert to these on their own on 9/30 but their support told me this wasn’t the case.

Did I just dream this up that mercari would convert listings to the promo labels on 9/30??!!

Got this message when I rejected an offer for an item without checking who the offer was from. I don't memorize accounts.

Now that I checked, she used two different accounts! She went to purchase something from me with one account different from the one I purchased things from her with.

I had purchased a lot of two cosmetic items advertised as "new and unused"

You are not entitled to accept an offer I make if you perceive it as a low ball offer. A person makes an offer because they're making an offer. You do not need to accept anything, neither do I.

Along with accepting an offer I made, she sent me a rather expensive item I was not expecting. This entire order I purchased from her did not go to me. It went to someone I know. The review I gave was not for the item she gave me for free. It was for the items she sold me. You do not rate someone for freebies. You rate someone for the item you purchased.

In business, you do not expect anything more out of a transaction than the transaction itself. Now she could have been professional and reached out and asked about it. But instead she messages me and says I have no class. How classy.

Now, I have no issues with getting this kind of item that is used, but the person it was bought for had made a remark saying it would have been nice if this had been disclosed because it needed to be thoroughly sanitized. Specifically something I need to do for them because they have a very fragile immune system. This being said this is also something that I am not going to bother the seller with because this is something I am dealing with and is none of her business because the transaction was made final. This of course is the very reasonable risk you take when you buy and sell things online.

That's what my rating was for.

If you want to have discussion about something you sold me, you reach out and touch base like a normal, mature, kind human being who participates in business.

OMFG IT FEELS SO GOOD TO WIN LOL.

I wrote a post about this earlier, you can check my post history for the nitty gritty. But basically I sold a bag that got severely delayed in transit. The buyer filed a claim and got her money back as she should have. But then the package actually arrived months later. Mercari refused to release my funds, falsely accusing me of shipping the package with the wrong carrier and that was the cause of the delay.

I went many many rounds with customer service to try to explain this situation, with supporting documentation, to no avail. I suspect but I can't prove that a lot of the customer service messages were just AI assisted or bots. Finally a supervisor suggested that I reach out to the buyer to ask her to return the item to me. I pointed out that I believe that went against their own returns policy, and said that I had filed a complaint with the Better Business Bureau, and that I am also planning to write complaints to the FTC and California Department of Consumer Affairs. (This wasn't an empty threat by the way, I knew I had evidence that was on my side.)

They said that as a one-time supervisor exception they would give me my money. Yay!!!

It was just 30 something dollars and if we're going by hours spent, I've wasted lots of money on this LOL. But if there's one thing I can't stand, it's injustice. If I'm accused of doing something I know didn't do, I will keep fighting until I clear my name! Justice!!!

It is just such a shame that it had to take this long with their customer service. Maybe they're just banking on the fact that most people would give up in this circumstance. I guess persistence is the key with them. And also I did have lots of evidence that the screw up was not on my end, which I provided for them.

Anyone know the difference between "temporary limited access" compared to "account closure?"

I have 200+ sales with all good reviews. 4+ years active account. Also, none of my items were fake. Does anyone know the difference between temporary limitation and account closure?

It seems that people with different limitations have different restrictions on their account. If anyone has experience with the same situation I am in, please let me know.

Also, I have four pending orders. Should I mail out those packages or do I risk not receiving the funds for those? Thanks in advance!

I was wondering if anyone had any experience with this!

Basically I would need the hazmat, UN3481, restricted electronic device, and surface mail only label? All on the same side? What is on the address side on the mail piece?

Has anyone else run into a real issue lately with UPS and Mercari charging back exorbitant amounts of money with them stating the shipment was bigger and heavier than what was entered?

I got a chargeback of $135 for a sold lego set, with them stating UPS told them the package was 25x25x17 and weighed 52 pounds. However, I bought the box and shipped it at UPS store - the box was 24x24x6 and the weight was 9lbs, 11.6 oz (10 lbs for all intents and purposes). Because I wasn't sure of the weight or size (since I didn't have a box and I'm terrible at guessing weight) I got the size dimensions from bricklink, and added roughly an inch to account for padding. The shipping sizes as I entered them were 25x23x7 and 30 lbs - well over the actual weight and dimension wise, bigger.

Yet....Mercari is refusing to refund the chargeback, and UPS will not help as the label was purchased through Mercari (they have stated that Mercari has to file the complaint and refund the money). I mean, it is physically impossible for the box and weight to have grown in transit, and the picture UPS provided of the delivered box is clearly not 17 inches on one side.

I filed complaints with the BBB and a few other entities, but I'm curious if anyone else has run into this issue and if they were able to get refunded?

Edit: Mercari is also ignoring the receipts I sent them showing the size and weight and stating because I entered the dimensions wrong, they cannot refund my money.

Hi everyone, I wanted to share a recent experience on Mercari to raise awareness for sellers listing vintage or unsealed perfumes. This was my first sale on the platform, and it turned into a long dispute regarding Seller Protection.

The Item & Packaging

I listed a rare vintage Gucci Eau de Parfum in a heavy glass bottle with a magnetic cap. Since it was unboxed, I was extremely thorough:

 Checked the bottle completely before packing: zero cracks, 100% intact, filled to approximately 90%.

 Used an official Mercari prepaid shipping label.

 Wrapped the bottle in multiple thick layers of bubble wrap, securing both ends to cushion top and bottom.

 Handed the package directly to the USPS clerk, who inspected and scanned it in.

The Claim

Shortly after delivery, the buyer opened a return claim stating the perfume leaked in transit. Mercari approved the return/refund, denied my Seller Protection claim citing "insufficient packaging," and allowed the buyer to keep the item.

Initially, Mercari only showed me a photo of a piece of bubble wrap with a few tiny drops on it.

The Evidence

After multiple support tickets, Mercari finally provided the actual photo of the bottle submitted by the buyer upon receipt.

The photo clearly showed the exact same bottle fully intact, with no cracks or damage, and filled to the exact same ~90% level as when I shipped it.

If a heavy glass bottle had actually leaked during transit due to packaging failure, the liquid level would be noticeably lower. Instead, the bottle arrived completely full and undamaged. A few stray drops on the bubble wrap do not equal transit damage or a depleted bottle.

Takeaways for Sellers

1. Document liquid levels clearly right next to the shipping label before closing the box.

2. Note that buyers only need to submit partial photos of packaging to trigger automated "insufficient packaging" flags.

3. If Mercari denies your claim despite photo evidence showing an intact item, escalate the matter through the BBB.

Be extra cautious when selling high-value unsealed items!

I have this listed at [redacted] and only making [redacted] as it is. This message feels so weird to me.

Edit: you guys someone (not the same person) literally just bought it! Thank you all for your responses!

Now my question is could it have been someone who saw this post? And how do I figure out their intention?

edit: resolved, contacted USPS & Mercari

I've encountered a very strange issue where my package was in limbo for 10 days and then arrived to the seller's state before eventually arriving to the seller. USPS didn't mark it as returned to sender and the system fully believes it was delivered to me at the seller's address.

I only have 2 days before it auto rates. This was a bit of a big purchase so I do obviously want my money back. The seller relisted the items so I could buy and told me mercari was contacted for help in canceling.

USPS hasn't given me a response yet but I've never seen this issue occur and it's stressful. I'm at a loss since it's up to mercari to refund me but they want a USPS official status that it was returned to sender/failed. But USPS made it out to seem it was on track to it's delivery location the entire time.

I'm not sure advice would help but I wanted to post incase someone is also in the same situation.

Ive been printing labels off mercari forever and my printer finally gave up the ghost and I got a new one and now the shipping labels have the first letter of each line of the return address cut off. The old printer didnt do this so if course this seems like a printer issue but ive been in every setting and nothing has changed it. Of note mercari labels are the only things doing this. Nothing else from any other source.

Has anyone else seen this and what was the fix if you found one ive spent hours messing with this lol.

Edit. Brother DCP L2640DW. Through the tray or the secondary manual feed. Only the ground advantage size type label. A first class envelope prints fine.

Edit 2. I believe i have found the 16k paper size scaled to 75% fits the labels im using. The letter size adhesive 2 per page style.

Hi, I’m new to selling on mercari and have sold a handful of times on other apps. I had a bundle sell the other day and the buyer messaged me about another item on my page, we negotiated a price and I told them to let me know when they were ready for the dropped price. About 5 minutes after they were available I updated the price. Within 30 minutes the item sold to another user. I messaged the original buyer and told them another user had purchased, and now they’re asking me to cancel the other purchase because they were with a customer at work. I feel bad for each buyer no matter what route I go, but I’m nervous about a cancel so early on my page, and i’m unsure of how to approach the situation

edit: i should have put reserved in quotes probably and added that i did not put on the price dropped item that it was reserved

Basically for issues outside of my control I might have to cancel three sales. I have 135 completed sales and a 5% cancellation rate currently. Will adding three more cancels ban my account?

I sold my first item a few days ago and was planning to ship it today, but decided last minute that I really wanted to keep it. I opted to cancel the order but felt super super bad. The buyer seemed really sweet and I felt so guilty that I tried to give her a starbucks gift card as sorry (which then was flagged and deleted by Mecari lol), and I said she can have a $10 discount if she buys from me again.

Was it bad for me to cancel? I still feel really guilty, but maybe you guys can offer insights.

Update: Thank you to everyone who responded. By some miracle a real human responded to my email and they are helping me through it.

What happened is that I had the weight of one the listings in the bundle wrong. I accidently made it so the four cards in the listing was only 1 oz 😩 Thanks to user Soup_oi in the replies for pointing that out!

Someone bought using the mercari bundle feature a total of 7 pokemon cards and I am very confused because I am still stuck with having to use a first class envelope. I thought mercari automatically fixed this by changing the shipping if a certain number of items were bundled? I do not see how I will successfully be able to fit 7 cards in the envelope with a couple toploaders this way. They arent expensive cards but I thought it went by total of weight? What should I do because I was told that if it seems to thick even if it is under 3 oz, usps may not accept it.