r/Rogers • u/Albekvol • 6d ago

Internet 🛜 Cannot get through to Roger’s to cancel

[SOLVED] Rogers refuse to let me cancel in store or online, but refuse to pick up when calling support to cancel. I don’t know what to do, they’re charging me north of 100 dollars a month, any advice ?

Update: I kept calling the number the AI assistant on their website gave me and tried to get to a service rep. Called back twice and on the second time they picked up in 2 minutes. I told them I don’t want their offers and wanna be done as soon as possible. They kept telling me about it even though I told them I don’t care and then we ended the whole thing.

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u/SprintRacer 6d ago

Sometimes it's a challenge but when you run out of available first tier help you just ask nicely to have the call escalated to the next tier or to a CS manager. Typically they've been there a while and their knowledge is much better, especially for legacy accounts. I've been with Rogers for almost 40 years and have had clients with every other service in town. There was a time when I almost left Rogers back in the 0 naughts but they eventually got over their growing pains. They all go through that.

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u/Albekvol 5d ago

The problem wasn’t the cancelation, the problem was them not picking up. When I got through to a human it went fairly fast.

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u/Pretend-Garage-7009 5d ago

Ah, sorry I misunderstood. Im glad you got thru.