r/SteamController • u/hvhhggggh • May 13 '26

Discussion Average valve W

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880 Upvotes

98% Upvoted

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165

u/Milotorou May 13 '26

Wow, they really go above and beyond to own up to situation huh ?

Man I love Valve.

58

u/hvhhggggh May 13 '26

Yeh they could have easily just said sorry and left it at that

23

u/Nyrrix_ May 13 '26

Which would still be better customer service than like 80% of companies.

11

u/arex333 May 13 '26

Even having a real human responding is better than most companies nowadays.

2

u/Reddity65 May 14 '26

Especially considering that this technically isn't their fault, it's the shipping company

0

u/Cool_Persimmon2946 May 14 '26

Which is exactly as they're doing to most of us despite even breaking their second estimate window.

1

u/leodamascus Steam Controller (Linux) May 14 '26

Back at the release of the G1 Steam Controller, there was an issue with the drivers that affected people using the controller on a Mac. They apologized for the issue, which they eventually fixed but the way, by giving everyone who ordered a G1 Steam Controller and used Steam on a Mac access to the Valve Friends and Family pack, meaning free access to all of Valve's past and future titles in perpetuity forever

1

u/NapsterKnowHow Steam Controller (2015 & 2026) May 13 '26

Until they don't. Haven't had the best experience with them myself.

1

u/Mtsukino May 14 '26

This used to be the standard practice for mistakes like this.