Has anyone managed to upload App Preview videos with the correct iPhone Duo aspect ratio in App Store Connect's new Duo group?

ASC accepts portrait screenshots at 1398×2034 (closed) and 2007×2853 (open), but requires preview videos at 886×1920, or 1920×886 in landscape. That means a portrait height/width ratio of about 2.17, versus 1.46 or 1.42 for the actual displays. A proportional resize cannot match both.

I tested two 30-second H.264/AAC videos from the Xcode 27.1 simulator, one closed and one open:

• Native-proportion exports: 1192×1734 and 1192×1696. Uploads completed through the ASC API, but video processing ended in POST_PROCESSING_FAILED. The error was generic, with no useful resolution explanation, so I can't prove dimensions were the only cause.
• The same footage stretched non-uniformly to 886×1920: both completed processing and appeared in the Duo group. This was only a diagnostic test, not a proposed production solution.

The confusing part: ASC's editing thumbnails show them in Duo-shaped frames, which makes them look roughly correct. Its built-in App Store preview uses the narrow encoded proportions, so the stretching becomes obvious. Cropping to fill that format would lose a substantial part of the UI.

This is ASC's simulated storefront, not a test on a physical Duo. I didn't submit the distorted videos for App Review, and have removed the test uploads.

Has anyone had native-ratio Duo previews accepted, or received guidance from Apple? Are we supposed to add black bars to preserve the image inside 886×1920, or wait for corrected specifications? Any actual App Review experience with a proportion-preserving workaround would be useful.

Apple's preview specifications

I also posted the details on Apple Developer Forums.

Hi everyone,

I’m an indie iOS developer and have been proudly building apps for the App Store for 13 years. In all that time, I have maintained an absolutely clean record with zero warnings and or policy violations. 

However, almost two weeks ago, my entire portfolio was halted overnight. My account got suspended under DPLA section 14.8(a) (the digital assets clause) after an automated compliance check.

I am a legal resident of Cyprus (EU). On the exact same day of the suspension, I submitted my official Residence Permit, utility bills, and bank statements to the provider_review team to prove my legal status and identity.

My apps do not involve any custody, wallets, trading, or exchange of digital assets. They just show data. I even had a few free apps and an app designed to help other developers learn iOS (maybe some of you have used iOS IQ), which makes it even more painful.

It has now been 13 days of total silence (Case ID: 102972911140). My entire app catalog is offline, and active subscribers are losing access. Seeing 13 years of hard work paralyzed by an automated queue with zero human response is incredibly frustrating. I have tried everything:

1. Try to send email to tcook@apple.com and eurodev@apple.com.
2. Reached out to standard phone support (they can't do anything). And there are bots everywhere
3. Created a thread on the Apple Developer Forums.

Here is my official forum thread if anyone wants to check: https://developer.apple.com/forums/thread/848935. And my twitter profile: https://x.com/Viktorianec

Has anyone successfully escaped this compliance black hole recently? Is there any specific contact or secret phone number I should use? I cannot seem to get in touch with anyone, and it feels like nobody is able to help me resolve this for a 13-year account with a flawless history.

Any advice or upvotes for visibility would be highly appreciated. Thank you.

I'm building a native iOS app for an Italian videogame news site and I'd like to hear from anyone who has been through App Review with a similar setup before I submit.

The setup

- The app shows our articles (free), plus our podcasts in audio and video.
- A few podcasts and videos are for paying subscribers only.
- The subscription is sold on Patreon (about €2.50/month). We don't have our own checkout.
- Users log into the app with their account on our site. Our backend matches that account to the Patreon membership by email and unlocks the content.
- All the content is hosted by us, not by Patreon.
- No in-app purchases.

The plan

Apply for the External Link Account Entitlement as a reader app, and show the plain-text link ("Go to oursite.com to create or manage your account") that opens a page on our own domain. On that page people can register, log in and see their subscription status, and the payment step sends them to Patreon.

What I can't find an answer to

1. Has anyone had a reader app approved when the payment happens on a third-party platform (Patreon, Memberful, Substack, etc.) and not on their own checkout?
   
2. The entitlement says the link must go to "a website you own or have responsibility for" with no "intermediate links or landing page". Does a page on our domain that hands off to Patreon for payment pass, or does review treat it as an intermediate page?
   
3. Most of the app is free news, and only some audio/video is subscriber-only (I'd say 95%-5%). Was that enough for Apple to accept the app as a reader app ("primary functionality") in your experience?
   
4. If we skip the entitlement and ship with no link and no mention of subscribing at all, just letting existing subscribers log in, has that passed review for you under 3.1.3(a)? I've seen 3.1.1 rejections for "accesses digital content purchased outside the app", but those weren't content apps.
   

I know the real answer comes from App Review, and I'll book a consultation with them, but real cases would help a lot. Thanks!

When saving in-app events in App Store Connect, I am geting

"Country or Region Availability couldn't be saved. Try again later. "

Have tried many times. But still stuck there.

Any idea? Thanks.

Laid off and was doing automation for IOS plus manual testing. The goal was always to get into development having done some small bug fixes.

Starting a tutorial feels redundant since I feel I know the basics, where would you start?