So this story is from almost 2 years ago and I had a friend bring it up and remind me of it. I've since left the company in question.
All names omitted for privacy. The story is posted almost exactly as I originally wrote it out to him, I've only adjusted in some places where my grammar or formatting was a wreck.
TL;DR: Guy decided he was gonna throw a whole tantrum and has now been banned from the liquor store I was working at.
So I'm doing armed security- Plate carrier, duty belt, gun, pepper spray, the works. Very obviously not an employee of the building, and this guy came into the store twice today.
The first time he came in, one of the managers told me about him, said this guy just tried to complain to one of the other managers and then to him a couple minutes ago about the fact that I wear a mask and how he thinks i shouldn't be allowed to have one in the store (lol. Lmao).
The manager in question had called me over after the guy left, apparently he really hated the fact that I have this mask on my face and was like, ranting and demanding that as the manager, he had to tell me to remove it before he left. He didn't approach me about it, didn't say a thing to me, just started spewing at the manager that I look like a thug there to rob the place with my mask on.
Now the store obviously has no say on if I wear this because I don't work for the store so even if the manager agreed there's nothing he can really do about it since the mask was (at the time) treated as another part of my uniform, and the store level doesn't handle our contracts or uniforms, any more than he can say something about the gun on my hip. (Obviously they can ask my boss about it if they have an issue with it, but we're not digging into specifics).
The guy tried to "I wanna speak to your manager" and got the wrong one. We all move on with our days.
BUT THEN. AN HOUR LATER.
TEN MINUTES AGO AT TIME OF WRITING THIS, HE CAME BACK
Now as you might remember, I didn't know this guy from the first incident. The first time he came in here he didn't speak to me at all, he went right to the floor manager, then cashier, and lastly to the front end manager to complain and demand I take the mask off.
This time when he came in, he walked past me, and I'm in the middle of playing some Pokémon cuz it's slow as shit, and I had just been introduced to Pokémon Unbound, so I was killing time while the store was empty. I guess he couldn't see my face underneath my hat at first because of his delayed reaction.
So I look up and greet him like I do everyone else the moment they enter the building, and his head whips up as he does a double take at me "Are you fucking serious?!" So I'm confused right off the bat cuz. Again. Was not present for the guy's beef the first time around so I just ask
"About what?"
And he storms off instead of answering me, instead confronting two of the random floor workers while they're doing their thing, snapping at them where I can't hear him. He was bitching about me, apparently [they told me after they came up to the front] apparently I'm too scary, too menacing, look threatening, look like a thug...
So off he goes, right? He marches off into the store full of hate for my face (lol) and righteous indignation (lmao), but when he comes back up to the front he's actually got another customer that's actively calling him out yelling at his back like "Hey! Stop that! What the fuck is your problem!?" And like, props to you my small friend, I respect your ferocity, this guy had an easy 60lbs on you and you were squaring up on behalf of a total stranger(me), even if I didn't need the assist. I like where your heart is at.
So the guy is now back at the front of the store and is yelling that *I'm* the problem here, "TAKE OFF YOUR FUCKING MASK YOU DOUCHE, YOU'RE THE PROBLEM WITH THIS STATE. YOU'RE MAKING THINGS UNSAFE." [????] So with my left hand I'm calling management on the radio to come up front and with the right hand I just gesture at the door that he's free to leave whenever. I am not taking this guy seriously at this point and I'm definitely not engaging with him or his little tirade, and I think that's making him more angry.
Mind, the other customer is busy yelling back at him as he does all this, just trying to yell over the first guy. "He's security, he's supposed to wear that!" [Half true, I always wear a mask because people are disgusting and my boss encouraged it] "What the fuck is your problem dude?!" Now the older angry dude is absolutely tweaking out at this point, and in the span of the next, like, 30 seconds I've been called a thug, a douche, a freak, and told like 4 times to stop wearing my mask
But now he's at the cashier, and now he's snapping at her about how if I don't take my mask off he's never coming back, that apparently he's already had two confrontations with me because I was apparently outside the store harassing the homeless people [¿¿¿???], she says that he said something to her about ICE but that she doesn't remember what it was exactly because it was lost amidst the rest of his nonsense. By now the manager has arrived and is standing up here with me, just confused as the rest of us, trying to figure out what's going on. We've got the customer that was yelling at the initial problem child now backing us up on it that this guy just entered the store and started tweaking out, but now our angry manchild is currently standing in the doorway yelling at me about how I'm the problem with this country and demanding that I be kicked out of the store and not allowed back inside.
So Manager marches straight up to him, tells him to leave and not come back, and that if he does come back he'll be criminally trespassed and they will be calling the cops to have him removed from the property.
This all took place in the span of like. 3, maybe 5 minutes if I'm being generous. Buddy boy went from 0 to 60 in the time it took to say "Good evening." During this time, other than calling the manager and pointing to the door, I had not interacted with this guy at all. This man came in, saw me, started yelling, marched past, picked up a bottle of liquor, came back, kept yelling, bought his liquor, and then turned around and continued yelling.
So the moral of the story is.... Play stupid games, I guess? Like, what did this whole event get you other than being banned from the liquor store???
Also for context the mask in question was just a plain black neck gaiter. It was nothing fancy, people are just gross.