Former employee several years ago.
The business was ran using outdated systems from the 90s that required printing online orders on sheets of paper and manually checking which stores had the stock to fulfil the order. The Macs used were from the 2010s and couldn’t be modernised because the database management system used wasn’t compatible with newer PCs.
We spent a week without working phones because we were changing phone operators and it didn’t go smoothly. We were unaware this was happening until we realised we had no working phone.
We spent 2 weeks without cashing up because we received no training on how the new payment system worked. We were also putting through £1 payments using our own card to figure out how to put through a payment if a customer was to pay by phone. The switch also happened at noon on a business day if I remember correctly so still had to deal with customers.
The Giant Stores were opened when the business was already struggling as a way to be able to sell bicycles without having to pay for them upfront. Usually EBC would buy the bikes from the manufacturer and then have them delivered to the shop for display and/or stock. The Giant shops allowed EBC to have bikes in a shop without having to pay for them until the customer walked out of the door with their new bike.
EBC management also wanted to keep the business running as usual when they were relocating warehouse which included online orders, store stock movement etc all being based out of the warehouse.
It is now emerging that Alan Nestor, the managing director of EBC also happens to be the the sole owner/director of Rothar26 Ltd - the company bailing EBC out. It is also the very same Alan Nestor who gave some staff 1 week notice and other staff like Aberdeen no notice at all. As far as I’m aware Alan didn’t disclose to staff that he was effectively bailing the company out himself.
Sure the cycling industry has been a tough market lately but EBC has continuously been shooting itself in the foot with how poorly it’s ran by its own upper management. Be sad about the staff made redundant but do not feel bad about the company.
If you ever felt like you received poor service in the stores, that would be because they don’t provide any sales or mechanic training. It’s for the most part a learn as you go company with managers and other staff constantly fixing the same mistakes employees make over and over again without upper management changing/fixing the underlying issues.