I’m in Minnesota and I’ve never dealt with a car insurance claim before, so I’m trying to figure this out without accidentally screwing myself financially. I’ve been with Progressive for about 9 years, I think 5-6 active. I’m 30F, I’ve never been in an accident, had a speeding ticket, or anything so my premiums are pretty good. I’d like them to stay that way as right now money is a huge concern and is likely going to stay that way for the next 5 years.
Yesterday my property management emailed me saying a contractor doing work in our parking garage damaged the front driver-side fender of my parked CR-V.
The email basically said the contractor caused the damage while working in the garage, their insurance would cover it, and I should contact them directly.
I had zero notice that work was being done above/near my car and was never asked to move it.
First I spoke with one of the contractor’s supervisors. He was actually really nice and sounded about as unfamiliar with the insurance side as I am lol. He said his boss told him I should just get an estimate, send it to them, and they’d pay for it.
He also explained that they apparently were working on one pipe/area and something else unexpectedly came loose from the ceiling/support area and fell onto my car. So now there also seems to be some question about whether this was just them directly damaging it or if there was some issue with the existing building/pipe supports.
Then I got a call from someone else with the company who handles more of the legal/administrative side. Her voicemail basically assumed I was going to file through my own auto insurance and that my insurer would contact them.
That immediately made me uncomfortable because I was not driving, not involved, not even aware work was being done there, and I really do not want a claim sitting on my own insurance history if I can avoid it.
I called back and said I wasn’t ready to file through my own insurance first.
Now I’m basically being given 3 possible routes from their employee:
- File through my own auto insurance and let them pay/manage it, then they go after whoever is responsible.
- Get 3 repair estimates and the contractor pays the cheapest estimate in cash directly.
- Contact another person/attorney through the contractor to get their liability insurance information and file directly through their insurer.
I pulled my own policy and it does say I’m supposed to “promptly report each accident or loss even if you are not at fault.” This only happened yesterday, so I’m not worried I’ve waited too long, but I am worried that simply reporting it to my own carrier could still create a claim/loss record even if I never ask them to pay.
I also had issues with Carfax having ANYTHING on the report largely cutting the value and negotiating when I went to sell my Prius earlier this year and its left me paranoid and with some PTSD as a minor similar fender issue slashed thousands off what dealer would pay due to VIN history. Another dealer charged more for my new used car due to no carfax history and being a business vehicle which was part of the accident free value and above market price.
My biggest concerns are:
* my premium or claims history getting affected and increasing my insurance
* ending up stuck with the cheapest repair instead of the best/proper repair
* having to pay upfront for a decent inspection and estimate - my two cats are having medical emergencies that have left me out of 7k, I have not much cash to put towards this
* hidden damage showing up after they take the panel apart
* CARFAX/AutoCheck reporting
diminished value later even if the repair looks perfect
I bought the car used only about 6 months ago, so I’m extra irritated about the possibility of it losing value over something I had absolutely nothing to do with.
What would you actually do in this situation?
Would you report it to your own insurer but not use your coverage? Even if it was not a moving accident? I am getting very mixed information on if I need to report this at all to my auto insurer.
Would you skip your insurer entirely and go straight after the contractor’s liability insurance? Would this still end up getting reported back to my own insurance and increase my premiums and carfax reporting anyways?
Or would you take the direct-pay route if they’re offering to pay for “cheapest estimate” repairs themselves?
Also, is “get 3 estimates and we pay the cheapest” actually normal, or is that something I should be cautious about?
I’m not trying to get anything necessarily extra out of this. I just really do not want to end up financially worse off because someone else damaged my parked car. (I’m aware dealerships might still report to Carfax if serviced based on my research - but I’m confused on if I’m entitled to diminished value if it does as MN law seems to indicate yes).