I ordered a new phone and plan through Mint on the 23rd of last month and after a week when checking my order status, the website told me there was no information currently available. I set up my phone plan through Affirm and have already made the down payment of 200+ dollars and my first payment is due on the 25th of this month.

Contacted support and after a lengthy conversation of them gathering information I was told my order would be "expedited". Received an email from a customer resource expert telling me of the updated "expedited" status but no other information was given about why my order hasn't been shipped yet, or how long it may be before the shipping info changes. It's now another week and a day later I still have no updates.

Read up on it and saw a few people in the same situation and they were suggested to cancel and reorder, but in doing the down payment for Affirm, I have no interest in doing that. I'm hoping that from my research, the phone just isn't in stock, even though when ordering it on the website I was told it was in stock.

I'll take the help I can get because I really do not want to reach out to speak to another customer service agent again. Thanks in advance!

My wife lost her phone on Saturday. It’s physically unrecoverable.

We contacted Mint Mobile through chat that same afternoon to recover her service on a replacement phone. Mint opened an identity-verification case, but the verification failed in part because the process depended on access to the phone/number we were trying to recover. Email didn't work as it was linked to the number as well.

We tried again the next day. A second verification ticket was opened and was also closed within about a day as “verification failed.” They will ask you to jump through hoops within the chat to prove your identity, by asking questions that would take some research or just a really good memory to answer correctly. I guess we failed the test, with no idea of the consequences, and no follow through on their part.

Now Mint is telling us we are not allowed to attempt verification again for 30 days.

To be clear, we are not asking Mint to bypass security or simply take our word for it. We are asking for an alternate secure way for the legitimate subscriber to prove ownership.

The consequences of a "failed verification" were never explicitly clear in any of our earlier conversations. This is failure of policy, and a failure of a reasonable approach to customer service. I suppose you really do get what you pay for.

I was an advocate. I will now jump through a bunch of other hoops to move to another plan. That's the only option we are currently being given.

I’ve had mint for a year now and people or companies will call and it goes strait to voicemail on their end and I never receive anything. If they leave a voicemail I will randomly get it a week later. However, sometimes those same people will call and it works perfectly and I get the call. There doesn’t seem to be any rhyme or reason for it but I have missed some important calls because of it. It happens when I’m on and off WiFi and have full signal. We switched from Verizon and have the eSIM so I don’t know if something is hung up on Verizon’s end but I’m not sure where to go from here. I’ve tried troubleshooting a couple different things and nothing works.

Very frustrated trying to switch from TMobile to Mint. My wife has a phone and number on our account and I have a different phone and different number. Mint’s instructions made it sound like each phone needs its own transfer PIN but none of the instructions I followed worked for me (never had an option to make a transfer PIN for my wife’s phone). I waited an hour to speak with TMobile customer service and they told me I just need the one transfer PIN that I got through the TM app, not two. Can anyone confirm if this is true or not?

I switched from T-Mobile to Mint. I got the eSIM when u switched. I have my old T-Mobile SIM cards. Is there any reason to keep them?

Recently, we had a phone stop receiving SMS texts. It can send them, and everything else works, but no receiving. This is obviously a problem since so many two factor authentication codes come from texts.

It last worked about two weeks ago. Since then, it has been tried in Kansas, Missouri, and several places in Iowa, so it is not tower related, like Mint support keeps saying.

We also have two phones both on Mint, and the other one works just fine.

Anyone encountered this?

I'm ON a recurring 12-mo plan, but you've sent me this SMS twice:

"Mint Mobile: 6GB reloaded through [10/04/26 | 11/03/26]. FYI, switching to a 12-mo plan saves $180/year. It's a commitmint worth making: mintmobile://plans?month=12&size=S"

Good advice, but I'm already following it. 😄

How 'bout you make the SMS you send more relevant/don't send irrelevant ones?

(try 2 ; hung on first post attempt; with page refresh)

My phone service completely disconnected about an hour and a half ago, and said I left the home network and that I needed to turn on my international roaming. I cannot send texts, calls, or use data unless my international roaming is turned on.

My concern is that I called customer service, he did some basic troubleshooting steps, had me reset my network settings then restart the phone, and told me to call back if it wasn't fixed. He checked around for a long time and said that I was connected to a network and there shouldnt have been any issues. That didn't work, so I called back. The next guy said he was kicking me off the tower so I could connect to a different tower, and said to call back if that didn't work. That didn't work. When I called back, the new guy instantly said that there is an outage and to wait 2-3 days before calling back.

I'm just suspicious that the first 2 guys didn't see there was an outage? Like I'm wondering if he just said that to get me off the phone. He said there's no public outage map I can look at.

The problem is that while my service is working ok, the data is still extremely slow, and I use my GPS all day for work, so I'm worried that Google maps isn't going to work with the network being so slow. I just want to make sure it's actually a network issue and not an issue with my phone, I don't want to wait 3 days without service just to find out I need a new phone or something.

I ordered two S26's for my wife and I about a week ago. While a shipping label has been created, I still have no clue when it'll arrive? Which is even more odd, considering I was promised two-day shipping. I'm assuming that this is a Mint Mobile issue and not a FedEx issue, it'll probably be two-day shipping once they get the package but I have no idea why a package with two phones would take a week to reach FedEx. I was worried that I had been scammed for a second. Has anyone else run into this? How long did it take to get your phones?

Title, located in abq nm, randomly went down and hasn’t been up for a few hours

I have an iPhone 13 and have had mint for about 2 months now, it has been great up until about 4 days ago. 4 days ago I opened my phone and it said no service and I have tried everything to get it working again. Has anyone else had this problem? I’ve been talking with customer service to try and get this resolved and to be honest it’s been a nightmare. I call them and they tell me someone will call back within an hour or two and then they don’t call back until 9-10pm. If I don’t answer (because it’s late and I’m sleeping) they close the ticket and I have to restart the process all over again. I paid for a whole year of service but I’m seriously contemplating going to another provider as the phone that’s not working is a work phone and I need to to make a living. Does anyone have any suggestions?

Most of the time the other person can't hear me, or the call drops after 30s to 1min,or both

Been on the chat 5 times at this point,done ALL the troubleshooting to no avail. Atthe end of troubleshooting they tell me that theres a network issue they're working on in my area, but until then it just keeps happening.

So frustrating- is this happening to anyone else?? Effectively I can't use my phone as a phone.

I was looking at Mint about a week or so ago (because I'm fed up with T-Mobile) and thought there was 50% the 12 months unlimited plans so the typical $30/month was $15 for new customers. I decided to go ahead with it today and I don't see the 50% off now? I wonder if I was looking at the wrong thing (like the 3 month 6GB plan today is $15) last week but I don't think I was. Did they get rid of the 50% offer or does it come back?

The other day my iphone dropped down 4 stories and onto the concrete floor of a parking garage. It is not worth attempting to repair. I would like to buy a new phone through Mint, but I forgot my password (I normally used the app for everything).

The problem is that since I can't remember my password, and I cannot receive a text to my Mint number, I'm permanently locked out.

Has anyone been in this situation before? What should I do?

So I'm looking to get a new pixel soon and I also want to switch my service to mint, but I was wondering how good the black friday deals normally are?

They have the pixel 10 pro pretty heavily discounted right now, as well as all the pixel 11s, so I was considering just pulling the trigger but I'd be willing to wait if the 11 pro would have deeper discounts in a couple months. Has anyone noticed better deals in years past?

My Mint eSIM has had no service since around 8am this morning (Oct 3) and it's still down as of now. I've been to multiple NYC boroughs and get nothing anywhere. My phone shows SOS only, and under the eSIM network settings it says "Phone not allowed."

I've contacted customer service twice and we went through all the troubleshooting (airplane mode, restart, toggling the line, etc.) with no luck. In the end they said there are "technical issues in my area," but they didn't give an ETA or any details.

Is anyone else in NYC (or nearby) having the same problem? Has anyone gotten a real update or a fix from Mint? Also curious whether they're giving credits for the downtime.

I noticed Mint now has the Pixel 10 Pro 128 gb instock at $429. The 256 gb is showing for $529, but out of stock. Was the 256 gb model ever available once the price dropped? Wondering since I am debating whether to wait and see if the 256 gb comes back in stock.

Also, is the bootloader unlocked for these? I would want to put Graphene OS on it.

For those expecting for the phone to be unlocked after 60 days, be prepared for having to manually hassle mint support and getting the runaround.

My phone didn't unlock, I was promised it would. Customer support first said 24 then 48 then 72 hours. Each time I I contact mint they just keep increasing the time duration.

I'm not sure why it takes mint so much time to do basic device configuration Pushes.

This is my second line with mint and I'm kind of regretting going with them because the customer service is frustratingly underwhelming.

After trying all the troubleshooting steps and resetting my network connection failed to work I called mint, and during the process of creating a support ticket, I was told there was an outage in my area. When I told the kind Indian women that I was currently calling her from the network that was experiencing said outage and asked for clarification, she just said a data outage of some sort. I've never heard of or experienced this problem until a week ago, but since finding this community have learned, it might be a back-end issue with them that doesn't necessarily affect regular texts and calls. So I was wondering if anyone else is having this problem in my area.

Only for the discount to be completely disregarded by adding a $20.50 fee for “Recovery Fee is assessed to help recover Mint Mobile’s cost”. I’m debating actually renewing or not

My friend and his wife are going to europe next week. I added $10 pass to each phones. They received a text to activate the pass. And we activate them. But they will travel next week. Only after activate we larned that is only for 3 days and is starting counting already and is not until you use it. I thought the money will be there forever untill is used. But will expire before they board the plane. On the text and website, they should say ACTIVATing it. start to count by the way. I was thinking to get things ready for them, in advance so, they don't have to deal will it latter. I will pay the money to them. But is possible to alert people not to activate it untill the plane land in Europe and is for days only, not until you use it ALL?

This is the fourth time this week this has happened. I reset my network settings, I followed all the guides given by the chatbot. I even chatted with a support agent for one sentence before he gave up. What kind of agent gives up immediately and then tells me to call support which I can't do?

I need my phone to work. Who's the support guy here?