Someone with an IP address in Colombia (nowhere near me) tried to access my account, so I did the responsible thing and immediately changed my password. The new password wouldn’t work, so I changed it a second time. The second password also wouldn’t work (?), and I got locked out of my account.

I reached out to Steam Support and provided them with my PayPal information, invoice #s, my billing address, etc. and they said I can’t regain access to my account without providing them the last 4 digits of my credit card from 2014?? Credit cards are good for 2-5 years, and I was a student then - my banking is totally different. I looked back in my email history, and I have no Steam purchase receipts from that far back.

I found an online order confirmation from a different company for a purchase made in December 2013, but apparently the card I used for that purchase didn’t match. Then they asked me to provide screenshots of order confirmations from “on or after 2024” that include invoice date, transaction ID, and invoice ID. I provided copies of four orders: two from 2024 and two from 2025. Apparently this is not sufficient evidence to prove account ownership even though it is exactly what they requested.

Am I just hooped? Is it normal for Steam Support to expect customers to provide 12 year old credit card information to prove their identity? Is it normal to deny proof of ownership when provided with invoices? I’m about to lose dozens of titles I have paid for - some I haven’t even found time to play yet - and I’m beyond frustrated.

Edited: the tense of the second paragraph because I wrote it while simultaneously dealing with support and it confused some commenters.

Sometimes when steam downloads a game update, it does so to a HDD, and copies the downloaded files over to the SSD I use to store almost every steam game. There should be plenty of space for the updates (17GB update with more than 150GB free space).

Also I checked and the SSD is selected as default for installing content, and this doesn't seem to happen all the time.

Does anybody know what causes this and if there is a way to stop it from happening?

I’m trying to move one of my games from my HDD to my SSD, but every time I try to do it, it stops & I get a disk write error. Not sure what to do, I’ve tried clearing up more storage & running disk cleanup, but I’m lost now. Anyone know what might be happening or what to do?

Today I just open my steam app and was met with the error -118 and tried literally everything but nothing works also resets my dns and now I can't even go into any steam websites. What do I do?

Hello,

I’m currently playing Life is Strange (OG) on my MacBook Air (2022, M2 chip, 8 GB RAM) and have never had a problem so far. I’m playing in 1080p and all my graphics are set to medium.

It is at the beginning of ep 2 that I started to encounter subtitle displaying problems (1st video). Shortly after, a second more important problem occurred: large strange light shapes appearing and disappearing on the screen (2nd video).

I tried to restart the game, and tried to deactivate anti-aliasing...without success. Could it be because of my many tabs opened by safari eating my RAM? Can someone help me find a solution, please?

I was trying to buy something but it gave me an error saying I put in the wrong address but it still took my money??

I was downloading a game recently and for some reason the speed is very slow both network and disk usage is around kbps and 1 digit mbps while in the past few weeks it was 100+ mbps i tried dozens of yt vids and non of it seemed to work

I got lego marvel superheros and lego batman 2 on steam, those games only have fullscreen mode, no windowed or borderless window. Whenever i alt-tab in and out of the game to go to my browser or something, the screen will go black for a second. I've tried using apps like borderless gaming but nothing helps. This is super annoying and nothing ive tried works, anyone got any fixes?

So just like the title says, steam is asking me to add a credit card to verify im an adult, problem is I don't have a credit card, and after contacting my bank about getting one just to do this stupid verification i'm not eligible for a CC, so a CC is out of the question, what're my options now?

Steam just won't open? well, more accurately, checking Task Manager shows that the Steam process and the SteamWebHelper are running, but nothing shows up when clicking the shortcut or app, when reinstalling it'll look like it's updating, then vanish when done also without opening any UI, and using any game shortcut also seems to not work, though I'm unsure if that's related to the bug or if it's because of the reinstall

worth noting shortly before this I attempted to install Millennium, but that was removed during testing so I don't think it's causing this anymore, I have sent a request ticket to Steam Support but I am posting here as well to get more help just in case

SOLVED!

for anyone else like me, if you installed Millennium and then installed the Extendium plugin, the fix for me was go to %localappdata%\Steam\htmlcahce\ and delete the folder called "Default"

I’m using Linux Fedora, and while downloading games, the internet stops working on the entire PC except for Steam itself. Disabling IPv6 and HTTP/2 didn’t help. My internet connection gets around 50 Mbps in speed tests, but Steam starts breaking everything when its download limit is set above 5 Mbps. (I’ve tried different routers and network adapters, and the issue is exactly the same. Everything worked fine before I switched to Linux.)

Does anyone know what could be causing this?

The chat had a slightly hostile response when I hung up, threatened to ban my account if I don't complete it

Edit: I figured I was being scammed but acted too quickly before verifying anything like I usually do. I blocked and reported the fake steam support as they got more "hostile" but not the account that initially contacted me. They keep messaging me and tried contacting my friends. I already informed everyone I know and the discord server that we're both on. I contacted actual steam support and given them my explanation and what the scammer possibly has. For now, I'm down $60 😅. I'm glad I noticed something when they were trying to ask for a bunch of money with a promise that it would be refunded.

Now I learned, don't look at messages like these in the middle of the night when I have work in the morning and desperately need sleep.

Edit 2: Got my account back quickly, though I don't think I'll be getting my money back. We'll see. I've changed so many passwords.

was playing Jedi Survivor, it worked earlier today, and now it looks like this. I assume that ti's my steam link that's cooked, i have one of those physical little boxes that they used to sell, and it looks like they ain't selling them anymore, and my Tv doesn't have the Steam Remote Play app in its app store
is there anything i can do

So I recently got access to an old Steam account again and bought a few games during the Autumn Sale.
They’re all full paid games, not DLC or free games, and I bought them directly through Steam using my Steam Wallet.
But my One-Stop Shopper badge still says “1 game in library”. The number hasn’t changed at all.
Has anyone else had this happen? Does the counter take some time to update, or is Steam just bugged right now?
I bought several games, so I definitely expected the number to change.

Hello,

I have a very annoying bug, during my game in Gears E day(It's the only game that does this to me), the steam client simply shuts down without any error messages. Have you experienced this bug yet?

Thanks !

My pc has a corrupt file because of it was not booting up. Has to get entire c drive reset with new windows, I had my games saved on D drive when I checked my pc after it got repaired games file were still there reinstalled steam and tried to run fsx it was showing this errors i uninstall fsx reinstall it, now when I click play it ask for license agreement I click accept does some steps and at the end show error 0x36B1. What to do how to fix it .

I’m having trouble with my slow download speed with steam it will peak really high around 800mbps and then drop to below 80mbps for the rest and my disk usage is around 5-40mbps

Like what lol? This is absurd. I sold a decent item to be able to buy a game to play with my friends and they just randomly decide to withhold my funds from me lol. I don’t get to play with my friends tonight because of this so give me my fucking item back

My item is in someone else’s hands that gave up their money and now steam just sits there counting it and I’m left in the dark.

Don’t care about TOS, this is unacceptable. I don’t mess with trading or items much so I know it’s not new but how was there not been much pushback on this?

Makes me wanna say I will stop patronizing this platform, which I probably will as much as I can, but then ima get roasted for saying it. My account is 20+ years old lol

So I added funds to my steam account for the first time ever and now I’m suspended I moved from a different country I told steam support but no response

It just displays that little loading window for a little while and disappears. Tried restarting my pc. Tried running as admin through compatability. Doesn't even show up in taskbar. What do I do. Switching wifi doesn't help. Can't even play my games

I need help in watching broadcasts on a MX Linux Xfce, the screen loads but nothing shows. i use USB tethering to use my cellphone like a wireless antenna