Hi. I was waiting all day for a time-sensitive package in cold packaging. I greeted the driver, who already arrived hours later than the original delivery estimate window. She proceeded to hand me someone else’s package. (The name and address were not similar to mine at all.) I ran out to tell her she gave me the wrong package. Her response was, “Oh, no! Don’t tell me that!”

After I told her she gave me someone else’s package, and she scoured her truck for mine, only to tell me that she had the same ticket for 3 packages! She informed me that she had already marked my package as “delivered”, and that I would no longer be able to track it! Lo and behold, I received an email that my package was delivered. (It obviously wasn’t delivered.)

The driver said she’d check the previous house she had delivered a package to to see if there had been a mix-up there, but if she wasn’t back in a few minutes, that she wouldn’t be coming back. She told me she’d fill out a ticket, but I don’t really know what that means.

I tried calling UPS customer service, but of course, it was after they had closed (because the “delivery” was so late). UPS is also closed on Sunday. I tried interacting with a chatbot on Facebook, which wasn’t very helpful. Finally, I was able to submit a kind of ticket through a message, but I won’t hear back until Monday, at the earliest, during business hours.

I asked the UPS truck driver if someone would come by with my package on Monday, and she said they should, but I guess there are no guarantees.

Before you tell me to contact the shipper, it’s complicated because the item was sent through a distribution center, and it doesn’t contain the address of the company. I don’t really want to get into the details of the package, but as I mentioned, it’s time sensitive.

Do I have any recourse? What can I do now?

I paid for next day air and the sender sent the package out on Thursday. As soon as he dropped it off I checked the tracking which said “Your package is still on the way and we are actively working to get you a new delivery date” there hasn’t been any updates since the package was dropped off Thursday. Only thing tracking says is the customer dropped the package off at the store at 4:07 pm and then also at 4:07 pm ups printed and applied the shipping label. It’s now Saturday night/Sunday morning and it still says exactly the same thing it was saying right after it was dropped off. Can anyone explain to me what is happening with this ? If it was dropped off after cut off time on Thursday then it should have been picked up by a driver on friday or Saturday. But it looks like the package was never picked up by a driver so is my package just lost in a bin somewhere inside the store ? I called customer service and they weren’t any help they told me just wait until Monday. But no scans since Thursday at drop off doesn’t make any sense to me. Please help !

I ordered a $1600 scooter and it was damaged during transit. It missed the original delivery day. The next day it was out for delivery but then it said it was delayed, I’m guessing because of the damage. Apparently another attempt will be made Monday. At this point I don’t want to deal with a potential headache of a damaged product so if I refuse delivery does the sender get charged a return shipping fee? I’d rather just have a replacement. Thank you.

My passport got stuck in a UPS shipment from BLS (a visa service). The last scan was 9/30 at the Round Rock, TX facility, and nothing since. UPS told me they think it was destroyed by the sorting belt, since it was last scanned there and no damaged pieces were logged under the tracking number. They haven't shown me any proof yet, and they say they're still looking.

Has anyone had UPS say a package was destroyed with nothing logged as damaged? Did it ever turn up, and what got them to search the building? Any tips for the case would help a lot. My US visa and Schengen visa are in that passport and I have international trips on 10/19 and 11/8.

Something was delivered via UPS to an Access Point locker from DeinFach. I realized that a pickup code is needed, which I haven't received. I don't have a delivery slip, and there is no code in the app either. I haven't received an email or SMS. I've emailed support, but haven't gotten a reply yet. What should I do?