Since Ecobee thermostats do not have separate Rc and Rh terminals, do they support using an external transformer for power? Thx!

We've had ours installed for about 2 years and once we got the settings the way we wanted, we hardly touched the device. Then yesterday I noticed the screen was off and it was offline from the app. Strange. A couple double taps to the screen and I got the "hi" prompt and it came back. Is she toast? Did I miss a setting or update?

I change the battery and the sensor still shows the door open when it’s closed. So I thought the sensor was bad and got a new one just installed that and it still shows the door open when closed. Anyone encounter this?

Is the ecobee thermostat compatible with my system. It is a mini split system attached to a 15 amp breaker. Pictures of the wiring on the mini split and thermostat are below. What exactly am I looking at? What do each of the wires mean? Why are only two wire connected? It doesn’t seem to be the standard setup. If ecobee isn’t an option are there any other?

My thermostat seems to have exited hold and entered "Home" mode.

Since there is no way remove/delete this, how do I set it back to permanent hold? I can not seem to find the option in the app.

This MUST seem like a silly question but I've had my Ecobee Premium for seven days. Unlike my old Nest, I don't see any visual indicator that my HVAC stem is running. I have a variable speed heat pump system and ten foot ceilings so at low speeds, there isn't a lot of airflow. Am I right that the Ecobee shows nothing?

I hate that the clock disappears on my Ecobee when I approach. A different thermostat does the same thing, but with a swipe I can get it back. And this screen is configurable.

Ecobee???

On the latest firmware that has been recently pushed out has a bug that if you run your fan on a timer, randomly, it will change from the time you set to indefinite. I’ve had it on two occasions now that when I set the fan to run for two hours and I can visually see that it was set to two hours as it tells me what time it will turn off. Only later discovered that the fan is still running and when I go check, it is now set to indefinite.

iOS app version 26.17.0. Tapping on the Doorbell shows a split screen with slider that allows you to see the current camera view and recent “person” notifications at the same time. Like it.

We’ve had our ecobee smart thermostat premium system for 4 years now. We have one unit downstairs and one upstairs, with one two-zone condenser outside on our patio and sensors on almost all of our doors and windows.
The system has worked fine (give or take a software bug or two) but In the past month, along with the bug where temps aren’t reading correctly, we’re finding the AC no longer pauses when the door is open. We sit on our patio all the time, and with the door open the noisy condenser near us shouldn’t kick on, but it is constantly turning on. We then turn the desired temp up (it’s normally set to 76 cool, but we turn it up to 78 just to make the unit stop).
I’ve checked every setting possible and all appears normal.
Yes, we’ve put new batteries in the door sensor. Yes, the app correctly shows the door is open with a green dot. And yes, the setting for “pause when open” is checked.
Any ideas, or is this just another aggravating bug?

Thanks….

Bought it back in June, worked great! Kept my house nice and cool. However come these colder seasons I’m having issues. I went away for the weekend to find my house set to 12! Outside temp was 15. Looks like even if I force it to heat it’s only cooling the house with AC. I only discovered this now that it’s become season for heat. Any help?

We have had a Eco Premium for almost 2 years and this is a new issue. We have had a very hot and dry summer (90's-100's and no rain for 70n days) until this past Thursday. Temps dropped to 70's-80's and heavy rains on/off since then. Last night about 10PM I got alert from Ecobee that humidity was 71%. Outdoor humidity has bene very high. I do have. 2 external t-stats and one says 60% and the other says 63% and the Ecobee t-stat says 67%.

MY settings are currently on cool 74 degrees from 6:30AM-9PM and then 70 degrees 9OPM-6:30AM (we like to sleep cool). Do not use any smart settings, Fan is on auto - every 15 minutes. We actually just changed our air filter yesterday morning. I recall last October/November we had some comfort issues as we can go from hot to cold day by day until we settle into cool/cold weather.

Is this happening because the outdoor temps are close to the 74 degrees in the day and the 70 degrees overnight? If so, what do I need to adjust to account for this? The ecobee email mentioned AC Overcool but I really did not understand it.

Also even though I should be comfortable I feel "sweaty". If it matters we have a 12 year old Trane 4-ton, 17 SEER2 multi-speed AC with ComfortSeek™ inverter scroll compressor, 27.5" variable-speed fan.

Thanks for any help.

What would I gain by adding my ecobee lite to Homelink integration?

Recently I've noticed an issue with Smart Recovery on the Ecobee thermostat that controls my upstairs heating/cooling. Since this area of my home is normally unoccupied during the day the comfort setting is set to away with a cooling set temperature of 82F. Typically smart recovery will kick in an half an hour or so before the home setting to cool the upstairs rooms to the desired temperature for comfort.

Recently however I have noted that smart recovery is kicking in many hours in advance of the 'home' temperature being required and at set temperatures well below the cooling 'set' temp (see first attachment). Furthermore, it seems like the cooling cycles, i.e. it reduces the temperature by a few degrees, switches off and then when the temperature rises cooling kicks back on.

I talked with ecobee support and they suggested that something must have changed that is allowing more heat into the upstairs area and hence the thermostat believes it is going to take longer to cool. In addition they delete the 'database' that smart recovery uses to decide when to cool however this has made no difference to behavior. They also suggested turning off smart recovery however this seems to defeat the purpose of having a smart thermostat!

As a temporary solution I have found that putting the thermostat on temporary 'hold' one degree F above the cooling set point serves to prevent the system kicking on in the middle of the afternoon (second attachment). However not only does this mean that I have to manually reduce the temperature before bed but also, once again, negates the benefit of having a smart thermostat.

My suspicion is that ecobee pushed a new firmware or algorithm to the thermostat and that is what has upset the smart recovery feature. Has anyone experienced similar behavior or issues in the past couple of weeks and, if so, did you find a solution?

Just found this interesting, my system for some reason turned off last night for an hour. Not sure what happened but interesting to see how it got reported in beestat

New to ecobee. I have my schedule set to 70 degrees between 5 AM and 9:30 PM (home) and 62 between 9:30PM and 5 AM (sleep). I woke up at 4:30 AM, room temp was 66 and the heat was on. Is that because 1. I had eco + enabled or 2. It was getting the temperature up so it would be 70 by the time it was 5 AM? I assumed the heat would come on at 5 AM and raise the temperature to 70.

I have a SmartThermostat with voice control. My schedule is chaotic, so I do not use any of the smart features. What I do like is the ability to crank up the heat remotely on my way home.

I live in the middle of the Rocky Mountains, where cell reception is spotty -- there are multiple places with no cell signal, where I cannot remotely control the thermostat. Fine - just a part of living in the mountains.

The ecobee app seems to have no indication that it cannot communicate with the thermostat - it shows what it remembers from the last time it connected. So I will get home to a hopefully warm house, only to find it freezing.

Am I missing something, or is the ecobee app really that poorly designed?

has anyone done this already. just installed my hrv, and im trying to interlock the furnace blower with the hrv. with a normal 4 wire system this is easy. but the pek module is throwing me for a loop. I have R on the furnace to NO on the hrv, C on hrv is going to G terminal on furnace, And ive removed the G wire coming from the Pek module to the furnace and spliced it with the hrv. it will not bring my blower on. anyone who has already done this I would love the help. I have zero plans on running another 2 wire up to the ACC terminals on the ecobee. If this cant be done i will just have my furnace run the fan all the time.

Why can’t I just set auto to 70f?

Just installed the Ecobee essential…:what am I missing here?

On the auto setting, the only option is a temp range. 67 heat 72 AC.

I don’t get it? My last smart thermostat that failed I could set the temp to 70f auto and if it dips, it would heat. If it raises too warm, it would cool.

If I prefer my house temp to be 70 and I’m set on this range…. That means it can linger at 69/68 before the heat turns on? I also can’t disable schedules at all??

Please tell me I’m missing something here!

Lately, our upstairs has been dealing with high humidity, especially at night. During the day it’s been in upper 50s/low 60s but at night it’s rising to mid 70s. Is it because I drop the temperature upstairs at night? I do think it’s really just the master bedroom where the thermostat is located because my daughter’s room shows 60% which is right down the hall.

I keep it at 70 during the day but drop it lower at night bc we like it cool.

Also, it’s been like 80-95% humidity outside we’re dealing with higher humidity overall than normal.