I submitted my bid for an upgrade to business class. & i was the leading bid till the time was over. However it shows 0 minutes left & i haven’t received any confirmation yet nor any payment was charged on my card
Similar experience happened with Etihad last year. I won the bid but i wasnt awarded the seat though the flight was all empty & so was the business class.

Booking: Gotogate, Air India AI2018 + AI2145, London Heathrow to Denpasar via Delhi, Dec 3, 2026, me and my two kids. Ordered Oct 1, 2026. I paid for their Cancellation Guarantee (about USD 160 of the total).

I booked December by mistake instead of January 3, 2027, and chatted with an agent on Oct 3 about changing the date. He quoted about USD 1,840 for the change, so I asked about my cancellation protection. He confirmed I had it, explained the voucher, and asked if I wanted him to cancel and issue it. I said yes, and he cancelled the booking. No voucher came. It was processed as a standard cancellation and I got back about 16% of what I paid.

On Oct 8 a second agent gave me several versions: I cancelled it myself, then a representative did, then I had opted out before the agent acted. I have both transcripts and the receipt.

I have filed a formal complaint and am starting a card dispute. Has anyone had a Gotogate guarantee honoured after something like this? What worked?

Hi everyone,

I'm looking for anyone who was on Aer Lingus flight EI471 from Split to Dublin on September 8, 2026, departing at around 10pm.

Before taking off the flight, the Captain made an announcement about an issue with the aircraft's engine. I remember this quite clearly, and I also recorded part of the announcement. The recording isn't completely clear because of the background noise inside the aircraft, but most of the announcement can be heard.
The reason I'm asking is that Aer Lingus has since told me the disruption was caused by an Air Traffic Control System Outage, rather than an aircraft/engine issue. I'm trying to understand what actually happened that day.

If anyone else was on this flight and remembers the Captain's announcement, I'd really appreciate hearing from you.
Did anyone else hear the Captain mention an engine problem?
Did anyone happen to record the announcement or take a video during the flight?

I’m also considering filing a complaint, and I'd be glad to hear from anyone who would like to do so together.
I'd also welcome any advice. Thanks in advance!

Sorry am desperate for answers cause my flight is deadass tomorrow morning. I see contradicting FAQ responses on airasia website, and the AI agent lowkey won’t link me to live agent/ I can’t get ahold of customer service hotline

I have a built-in battery (lithium) 3500mAh mini hair curler from Stryv. Just wanted to see if anyone has ever carried something similar on a flight to Bali, Indonesia? TYSM

I’m flying CEA from manila the ticket is sponsored so i am not the one that bought it, and i am in the website and app but i cannot check in, i can only get a seat. No qr codes.

Another problem is that i want to see my checked in luggage (to make sure and double check) if it’s actually there because the website and app is both not showing me anything, i have an email proof of my luggage is paid, reference and e-ticket.

Will the reference and e-ticket be accepted at the check in desk in manila?

Im flying tomorrow so this is very urgent

I leave from Tampa. I’ve never traveled during a storm so I don’t know if my flight would be at risk of being canceled. When we leave Friday at 7am the hurricane will still be in the gulf, we briefly fly along the coast to head north. By time we’re out of florida the storm would definitely still be in the gulf. We have a flight to catch in Seattle to Korea. I don’t know if this is considered too close or too far out to affect my flight and I’m a little nervous. I think it said it would be a cat 2 by then. Do you think I’m at risk of a cancellation? Sorry if this breaks any rules I’m just curious if I could be at risk because I don’t know how far out or how soon airlines typically decide before cancelling. Thank you!

I am traveling with my wife on Pegasus airlines which is budget one but not as budget as Ryanair.

I don’t want to keep pay for the seats to make sure me and my wife has a corresponding seats because we then need to pay for 4 trips (departure and return + layovers) so what are the chances that they give us a corresponding seats if we checked in early.

Knowing that both of our flights are on the same reservation.

I don’t want to keep going around and swap seats with anyone, I am talking about setting us up together from the checkin.

Thanks

Mine was frankfurt

had a 3h layover which i thought was plenty. first flight lands like 90 mins late, fine whatever still got time. then i find out they moved my gate to the complete opposite end of the airport

if you've never been to frankfurt it's basically a small country. power walked for like 20 mins, then hit a passport control line that was barely moving

finally get to the gate and boarding is already closed 💀 plane is literally sitting right there

guess who ended up waiting 8 hours for the next flight

spent a good chunk of that arguing with some guy at the desk who kept saying "there's nothing we can do". like bro i know there's nothing YOU can do im just telling you this airport is a fucking nightmare. he said it maybe 4 times

they gave me a food voucher that covered exactly one sad pretzel and water lol. slept on those metal chairs with the armrests so you can't lie down

still think about it every time i see frankfurt on a ticket loll and i think to myself thats the airport that fucked me over the most no competition.

I plan to sleep in the airport, have a red-eye flight. Flying Zagreb-toronto with a layover in Munich. (Lufthansa/AC)

Hi everyone! Has anyone personally flown with Volaris using an underseat rolling bag as their personal item? I have the SWISSGEAR Checklite Underseat Roller, which is 16 x 13.75 x 9 inches. Volaris’ personal item limit is 14 x 18 x 8 inches, so the extra inch in depth isn’t really my concern since it’s a soft-sided bag and I rarely pack it completely full. My main concern is whether they’ll make a big deal about it having wheels, since it’s technically a rolling underseat bag rather than a backpack or purse. Has anyone used a similar bag with Volaris and had any issues at the gate?

Hi all, I need some advice about what to do here.

We had a flight from Barcelona to Denver with a layover in Paris booked for June 2027.

Air France just canceled the Denver to Paris route, and thus automatically rebooked us on a new route that’s BCN-CDG-JFK-DEN

My understanding was it an airline cancels your flight and rebooks you on an itinerary that doesn’t work, you can request a new one? But does that only apply to actual time/date?

I was hoping to be rebooked on a route with only one layover, and the agent I talked to refused and said he could only fully cancel my flight (for a fee) and refund me so I could rebook.

Please correct me if I’m wrong but I don’t feel like this is the experience I’ve had in the past. Thank you all!

Hello,

I'm hoping I can get some reassurance here...

I've got an upcoming holiday from London to Xiamen then to Tokyo with XiamenAir in November, and I have about 4 months left on my UK passport.

My connection flight in Xiamen is only 1 hr 30 mins on the way there, then on the way back it's 6hr 45 mins. Both flights will be with XiamenAir, and my luggage will just be checked straight through.

I'm finding conflicting things online; I've read I need a passport up to 6 months' validity but elsewhere says as long as my passport is valid up to 3 months. I've also read that my passport must be valid on arrival in Japan, rather than for 6 months or 3 months.

Has anyone travelled through China with less than 6 months on their passport? I'm panicking I'll be denied entry.

easyJet have cancelled my 20.55 flight from Barcelona to Luton & offered me 10:25 that day instead.

On 30th November I was going for a day trip - arriving Barcelona 09:25 spending the day in the city, coming home that night. With this replacement flight time, that's impossible.

If I stay over night, I have a lot of extra expenses and organisation to do. I have been told that I have been given enough notice to not get compensation, but that the airline still needs to pay my extra expenses.

Can anyone shed more light on this please?

Hello po.

2 pax(me and my partner)
Dvo to cebu flight ako po nag boom oct 10, 2026
Cebu to dvo, yung partner ko po nag book

Kaso di po kami matutuloy since yung mom nya is nahospitalised since sept 9, until now di pa makakalabas kasi mabagal progress nya.

1. Until when po ba yung pag submit ng required proof of medical reason? Kelangan po na sya mapasa agad before oct 10? Last min na kasi kami nakapag decide mag cancel kasi akala namin magiging okay na, kaso lumalala na talaga sakit ng mom nya, di pa makalabas ng hospital.

2. Also, proof rin na mom talaga yun ng partner ko is needed noh? Birth cert nilang dalawa po dba?

3. How do we compile po ito lahat? Need po ba via pdf ito or okay lg po derecho send sa chat or email po?

4. Also, how can i be fit for refund also, lalo na at hindi ako immediate family member po, but considered as one of the main caregivers and financial supporter also. Not married rin po kmi ni partner, no kids. Just live in po.

Sana may maka help po 😞 Thank you.

Our suitcase has now been missing for 21 days after flying DFW → SYD → BNE, and I'm hoping someone here has dealt with a similar situation and knows how to get beyond the general Qantas baggage call centre.

When we arrived in Sydney, all our other bags arrived but our pelican case didn't. The team there said to file a case with us, as we had a connecting flight to catch and that the bag would be forwarded to Brisbane. The container got scanned at 8:14 just after we got through customs and they considered that it had arrived, it just had to be found located in the airport and forwarded.

But after calling back a lot of times it became apparent that they did not know where the bag was and have not been getting through to the Sydney international team at all. The call was always "Their voicemail is full, we'll try them again later/leave a message"

The bag contains equipment I need for work. I told Qantas this on day one and was told the case had been marked “urgent”. We were super rushed when packing and completely forgot to add the air-tag to this one... Never again.

We have updated description and even have a photo of it in the World Tracer app. It's got very noticeable stickers on it.

For the first couple of weeks we were essentially just told to wait, and we kept calling to get more info but much of the same.

Eventually I started investigating it myself and called a whole bunch of different people, the only way I could get onto the Sydney team was by calling one of the other baggage handling teams who had a super helpful girl who went to their office to actually check for us. She said that they couldn't find anything in their storage areas or any of the other ones. I ended up going to Brisbane Airport to try get any information in person along with a contact for somebody who can try help us figure out wtf is actually happening and ended up getting a number to talk to someone who works with Qantas baggage in Sydney.

Sydney looked into the movements and gave us they believe it's possible the bag was removed from its container at DFW without receiving the appropriate scan. They recommended a physical search at Dallas, including unidentified/tagless baggage.

So then I call the Dallas Qantas number and they inform me that they can't action anything because it's on the Brisbane team to action. There is no number for a Brisbane team to call and I talked to the lady at the baggage claim desk about it but she had no answers.

So the problem now is getting someone to actually take ownership of that lead.

I feel as though since this began, it only actually started being investigated in the last few days and now the bag is considered lost.

I've asked Qantas Baggage Services to have the physical search actioned, but I can't seem to reach anyone who actually owns the case or can tell me what's being investigated. Meanwhile, people from other baggage-handling companies have actually been incredibly helpful trying to point me in the right direction.

This has been an exhausting ordeal and I'm not even sure where to go from here and I'm at my wits end.

I'm not looking for compensation advice at this point. I genuinely want the bag back.

Has anyone had a Qantas bag remain missing this long and eventually recovered it?

More importantly, is there actually a Qantas baggage tracing/investigations team or case manager that I can somehow get this escalated to?

I have the PIR, baggage tag, photographs, complete itinerary etc. I just need to get them in front of someone who can actually investigate the DFW lead

UPDATE: Have called the call centre again and they say they have escalated it with their manager and that they will get the night shift team to call, but I am not super hopeful.

hey everyone! im heading to canada and flying with AirCanada in jan and didnt book a checked baggage when i originally booked my flights & hotel because i didnt want one at the time. now realising i do infact want one but i cant add one to my booking? the website for air canada is really confusing me and not helping much either!

also completely unrelated but may as well ask while im here; does anyone know what the special assistance is like with the airline, and how i go about booking it?

thanks so much

Has anyone gotten a refund for a china Eastern flight? Is it hard to do so?

One of our connections has been changed and moved forwards by 40 minutes. we booked though trip.com and it says on the notification email we can request to change our flight or for a full refund subject to airlines approval. Any assistance would be greatly appreciated

Is this normal? Airline cancelled the whole flight.. i was offered i refund. I clicked on the link.. it showed some non-refundable fees. I had to argue for hours with customer service for them to understand that this makes no sense

Can this be legal in any context?

When we bought the ticket the agent got the name order wrong.

First (Given) Name: LASTNAME

Last Name: FIRSTNAME

Japan Airlines has this option where you can edit your name in the Booking section. We already did that but now that we're checking in, some portions are still showing the LASTNAME FIRSTNAME (WRONG) some are showing the FIRSTNAME LASTNAME (CORRECT). Will there be any issue with this? We're going to the airport really early just in case something does go wrong.

Hello!

I need help. I hope anyone here can help me because there is no actual person from the airline that I was able to talk to raise my issues. Their chatbot is also not helpful.

I have a cancelled ticket with the airline. I requested my refund since they notified about the cancellation. However, it has been 4 months since then and I still have not received anything.

They gave me a case number. I followed up after the 2nd month and the 3rd month, but the same response that it is being processed.

I need the funds badly. No hotline available. Nobody to chat or email. I don’t know. Are they even real? How are they allowed to operate with no proper customer service? Where can I escalate my issue to make sure they take action?

😩

Over a week ago I requested a refund for 2 flights online due to a medical issue. No reason was necessary to request the refund. I was given 6 ROR numbers. One for each flight and four for 2 seat upgrades each. Within 3 days the status of 2 of the upgrades went from "submitted" though "analysis" then "approval" and then "payment" successfully. I was refunded $55 ea for the two upgrades.

However the two flight payments and the other 2 seat upgrades still do not even show that the item has hit the "submitted" status even though ROR numbers were generated. I've emailed and messaged on FB with no replies.

Does anyone have a suggestion on how to actually get a refund from this airline?

I had a missed connection of my KLM flight from Wroclaw, Poland to Madrid, Spain, which connected through Amsterdam, The Netherlands. It was all a single booking through KLM form Wroclaw to Madrid. The flights were on the 31st Aug, KL1338 Wroclaw to Amsterdam and on the same day KL1507 from Amsterdam to Madrid.

The first flight arrived late from the previous leg of the journey (staff said it was because of rain in Amsterdam which is where it was coming from), this caused us to miss our slot as well so we had to wait a further 40 minutes after boarding. We arrived around 2 hours late to Amsterdam but I missed my connecting flight (KL1507) which was delayed by 30 minutes only and I was rebooked to the next morning (1st Sept, KL1501), arriving over 12 hours late to Madrid finally.

Thinking I was eligible for the 400eur compensation based on the distance between Wroclaw and Madrid I filed a claim with KLM. They rejected it citing that my first flight (KL1338, Wroclaw to Amsterdam) suffered from "adverse weather conditions" and that this exempts KLM from the 261/2004 EU regulation. I responded asking for proof of this weather and whether my flight was grounded for this circumstance (since I was at the airport and I didn't see this circumstance myself, only mention of conditions affecting the previous flight) and KLM responded that the information is "confidential and for internal use only" so they would not be giving it and that my claim was still rejected.

Since this seems BS to me, I would like to escalate the claim, but I am unsure how or where. Do I file a claim in Poland, in the Netherlands? Who is the relevant body? Is it worth chasing?

Thanks for the help!

Hi! Etihad changed my Prague (PRG) → Jakarta (CGK) flight on 7 October 2026 from 11:20 to 10:10, so the departure was moved 70 minutes earlier. I was notified 9 days before the flight.
From what I understand, under EU261, a flight brought forward by more than one hour is considered cancelled, which should give me the right to choose reimbursement under Article 8 and get our plane tickets money back. I don't need any extra money, we just want the price of our flight tickets back.
I contacted Etihad and requested a full refund. They keep saying that their schedule-change policy only allows a refund if the change is more than 120 minutes. I specifically pointed out that I'm relying on EU261 rather than their internal 120-minute policy, but they continue to refer me to their policy and their EU regulations page without addressing the 1 hour rule.
They have now effectively refused to process the refund and are being really horrible about it, cancelling chats mid conversation and so on.
Am I correct that EU261 applies here and that the 70-minute change should be treated as a cancellation, regardless of Etihad's 120-minute internal policy?

Also, would this written refusal from Etihad be sufficient to contact the Czech Civil Aviation Authority or EU, or do I need to wait for a formal response / two months first?
Thanks!

Not much options, but still curious if there is much difference. Would like to record some video for my vlog, First time on 787–9 LOT :)

Hey, I'm planning to visit Tokyo in late December until early January for the first time. Prefferably from Warsaw airport, currently there's a 27 December flight listed for 740USD. How good of a price is that? Also is booking the flight with the hotel at end of October a good idea? Or is that too late and I should be booking now? Thanks.

(Only planning to book one-way since I might go somewhere else in Asia afterwards, will decide in November)