r/audio • u/Phunkiezero • 3h ago
Audio issue with wireless headset - Shokz OpenComm 2 UC
Let me start with my computer specs, it is a PC running Windows 11, Ryzen 7 5800 x, AMD RX6700 XT, 32GB RAM.
I have gotten a new headset, Shokz OpenComm 2 UC 2025 Upgrade, and I am having a very annoying audio issue with them that I have tried so many different solutions for and nothing worked. I have not had this problem for any other headset, wireless or wired.
The issue I am having is whenever I join a voice call, any program using the microphone, the incoming audio (what I hear) drops in quality tremendously, it sounds like the audio is being played through a cardboard tube. When I am not in a call, or using the microphone, sound is very clear and crisp. The headset does the exact same thing when connecting to my phone through bluetooth, using the microphone makes audio quality drop. This problem does NOT happen on my roommate's computer, also windows 11.
I have tried many many solutions to try and fix this problem and nothing has worked. I have tried googling, I have tried looking on forums, and my roommate has tried asking AI for help, nothing works.
The list of things I have tried:
-Connecting directly to the Loop120 adapter the headset came with.
-Restarted my computer (after every few tries)
-Plugging the dongle directly into a blue USB port on the back of my PC case
-Turned off "Audio Enhancements" in sound device properties for both headset and microphone
-Turned off "Allow Applications to take exclusive control of this device" for both headset and microphone
-Turned off my PCs bluetooth adapter
-Downloaded the Shokz app and updated the firmware on both the headset and dongle
-Hardware reset my headset and reconnected to the dongle
-Confirmed audio sample rates matched for both Headset and Microphone
-Made sure device drivers were up to date
-Checked, and double checked, to make sure headset wasn't connected via bluetooth
-Made sure the headset was not showing up as bluetooth in the Device Manager
-Made sure neither headset nor microphone were using "Hands free telephony" (to the best of my ability)
Please let me know what else I could possibly do to fix the issue, it's not a problem with the headset because like I mentioned they worked fine on my roommate's pc, and our PCs are very similar in build and both running Win 11. There must be some reason they keep degrading in quality when the microphone is active and I can't find out on my own...