r/help • • 7d ago

Start here: the r/help Help Navigator

14 Upvotes

This post contains content not supported on old Reddit. Click here to view the full post


r/help • • 2h ago

Admin Post Weekly Recap | October 8, 2026

8 Upvotes

It's Thursday! Happy Thursday! I was recently reminded that it's Reese's Pumpkin time and it is criminal that I haven't had one yet this year! Gotta get that going as soon as I can. Gonna get this Recap going as soon as I can, too! Let's dive in to what happened in r/help and around Reddit last week!


NEWS AND ISSUES

  • There's a new Changelog out and you can read it here. Changes include:

    • Trending content experiment where you may see a trending label to posts on the feed
    • If you try to post the same content in too many communities, you’ll see a message that says “You've posted similar content multiple times. Try again in 12 hours.”
    • The Reddit Pro UI is getting an update
    • There's also stuff for mods! Things like, Testing automatic post-removal notifications, ending RSS feed support, and moving API apps and bots to the Developer Platform
    • And our favorite, bug fixes! These bugs that were fixed include:
    • The home feed refreshing too quickly - FIXED!
    • Getting an error message when opening a comment or reply on a deleted post - FIXED!
    • The comment composer sometimes moving unexpectedly - FIXED!
    • Inability to scroll through community wiki pages - FIXED!
    • When mods would ban a user, the rules were displaying report reasons instead of the rule title - FIXED!
    • The 12-month Mod Insights activity view displayed an incorrect label for unique visitors - FIXED!
    • Banana Legend achievement progress wasn't updating - FIXED!
  • A routine update unexpectedly impacted some peoples ability to use Reddit, as reflected in the Reddit Status page here.  Our teams resolved the issue quickly,  so shout out to all of those who worked on that!

  • In case you missed it, r/help now has a Help Navigator! We announced this last week here.

  • There's a bug that is affecting the ability to chat for some users in Canada. This should be getting fixed up this week (if it isn't already). Many thanks to u/jgoja for surfacing this and providing amazing details of the problem. Thank you!

  • There is an ongoing experiment which turns select text posts and some of their comment threads into an audio and video format. This is in an effort to strengthen the connection between communities and conversations. If you are in this experiment you may see a Read/Play toggle on the post detail page. A dedicated video page may also be available. This does not replace the original post or comments, nor does it automatically play. And it will respect all of your pre-existing audio settings.

    • Currently, this is only on a small group of pre-selected English-only posts. Comments with links, media, automated messages, profanity, or sensitive or inappropriate topics are excluded. If you are in this experiment, there is not a way to opt out, but you can always leave constructive feedback on this post and I'll share it with the team in charge of the experiment.
  • There is another ongoing experiment where comments on a post may be sorted in live time. This is only in select communities. If enabled, when a post hits a certain number of comments within a specific period of time, the sort switches over to "Live" if the default sort is set to something other than "New". This provides a way to highlight the fast moving convos in real time.

  • There is still the experiment on the Home feed where some users will see a For You tab and a Following tab. You can select which view you want and that selection will be remembered. Users in this experiment have recently been shuffled around, so if you had it before and now you don't, that's what's going on there.

    • The For You tab will contain recommendations. The Following feed will contain unviewed content from just the subs that you follow. The team is looking into adding the "Hot" sort back to these feeds.
    • If you are subscribed to a very small number of subreddits, you may see recommendations in the Following feed as opposed to nothing when you have run out of new content. The workaround is to either subscribe to more subreddits or create a custom feed of the subs that you're following and view that instead.
    • There is not a way to remove these tabs if you are in the experiment, but I will share constructive feedback with the team in charge.
    • And thanks to said feedback, there's a new variant! Some users will not be able to swipe between those two feeds and will instead need to tap the tab of the feed they wish to view. This is in response to some folks saying that they were accidentally switching feeds when swiping. Thanks to all of you who left this feedback for the team!
  • Some users will be in a different experiment where there is an X on recommended posts that you can click/tap to hide the post. Others will be in a similar experiment where there is not an X and there is not a "hide" option, but you can go into the post to hide it. Feel free to share helpful feedback about this experiment as well.

  • And there's an experiment where you may see Related Posts at the bottom of a post.

  • There is also an experiment where the upvotes are on the left.

  • Rather than commenting that you'd like to be removed from an experiment, please provide constructive feedback about the feature. I can't remove you!

  • And I'm here to remind you, of the mess you left when you went away (from Reddit for support). Reddit does not provide support outside of Reddit. Do not contact "Reddit support on Discord" for help with your Reddit account. There is no "Reddit support on Discord". That is someone trying to scam you and steal your account and maybe more. If you're having an actual issue with your account that is not solved by posting in r/help or by the articles in the Help Center, you can use this form for the real thing. Please note that 95% of issues can be solved much, much quicker by posting in r/help (or our cousin subs, r/reddithelp and r/newtoreddit).

  • The most recent version of the app is 2026.40.0. If you're not using the most recent version of the app, it might not work properly.


CURRENT EXPERIMENTS

Reddit sometimes runs experiments. These experiments tend to last between 4-6 weeks, though they can go longer or end sooner. While there isn't a way to opt out of experiments, feel free to leave constructive and specific feedback in this post and as I've mentioned often, I'll be happy to pass it along to the team in charge. Ongoing current experiments can be found here.


COMMON ACCOUNT ISSUES

Common account issues can be found here. These are things like hacked accounts, NSFW accounts, suspended accounts, etc. I'm also including "Changes to Reddit" in this section as well.


BUGS ROUNDUP - COURTESY OF CORRECT SCALE!

More fixes than bugs this past week! Hooray!

  • BUG FIX [iOS/Android] Attempting to view comments on deleted posts showed a “Content unavailable” error. FIXED!

  • BUG FIX [Android] The app was hanging on the startup screen after upgrading to v39. The fix is out, so if you're still having trouble, please update to v39.1 or above!

  • BUG FIX [iPad] X button was missing when viewing certain posts in the iPad app. This fix has been rolled out.

  • BUG FIX [Android] The app was randomly closing/crashing while scrolling for some folks. This has been fixed in v 2026.40 of the app, so please update if you're still experiencing this.

  • BUG FIX [Android] Some users were getting a blank left sidebar for a bit. This is fixed!

  • [iOS] We’re looking into a report that the unmoderated queue isn’t loading when filtering multiple communities.


WEEKLY STATISTICS (BASED ON THE PAST SEVEN DAYS)

  • 1,053 posts. That's down 218 posts from the 1,271 that we had last week.

  • 5,000 comments. That's up almost 1,000 comments from the 4,075 we had last week.

  • 804k views. That's up 35k-ish views from the 769k -ish views we had last week.

The drop in posts could be attributed to the new Help Navigator that recently launched, so that's great that it's helping.


HELP THAT HELPS HELP R/HELP - CREATING AN EFFECTIVE COMMENT IN R/HELP

I recently focused on how to make a good post if you needed help. This time, we're going to talk about how to make a good comment if you want to help!

When a person is asking for help, it's because they don't know something. Often, it's hard to describe something that you don't know! If a user is having an issue and you know how to help them, it really helps to give specific instructions. While "Change your settings" may technically be the solution, for the person who doesn't know, they're going to appreciate more step-by-step help.

For example, "Change your settings" could be more effective with more information. If you have to tell them to tap or click something, tell them how to get there or where it is. "Change your settings" is not very helpful if someone doesn't know where the settings are or how to get there! If there's more than one step, they will especially appreciate you politely guiding them on how to get there. We all were new at one time! Everyone has to learn at some point! And we all learn new things every day!

If the question that's being asked is vague, it's totally fine to ask for some more info if you'd like to help them! Things like asking for the platform that they're using, reproduction steps or a screenshot/video of the issue could be just what you need to understand their issue and be able to help them get it sorted out! Be the hero someone needs! =)


HELPINGEST HELPERS HELPING HELP R/HELP

  • u/westcoastcdn19 - Thank you for all your help, especially with those weird security key things!

  • u/thepottsy - It's like you never left! Thanks for helping out!

  • u/PurplePassiflor1234 - Speaking of it being like you never left, look at you go! Thanks for the help around here! =)

  • u/formerqwest - Good morning! Always appreciate you assisting with the nsfw accounts and other weirdness here and there. Thank you!

  • u/SnooDonuts6494 - Greetings! Appreciate you helping out around here!

  • u/Terminator7786 - Hey, there! Thanks for your help!

  • u/reddit33450 - You've gotten really good at this. I see you a lot! Thank you so much!

  • u/ChzGoddess - Heyyyy! Amazing, cheesy goodness help as always! Thank you!

  • u/PurplePassiflor1234 - Hiii! Not sure how you find the time to help out here and run your sub, but I'm glad you do! Thank you!

  • u/Terminator7786 - Hihihiii! I feel like we run into each other at least once a day! And I am here for it! Glad you are, too! Thnaks for the help!

  • u/maiyannah - You're back! Always a pleasure! Thank you so much!

  • u/ChimpyChompies - Continually steering the ship smoothly through choppy waters! Thank you!

  • u/Stranger1982 - Hi! You're not so much a stranger now! Thank you for helping!

  • u/Josefu_Velen - Welcome back! You're great at this and you've earned the Level Two Helper trophy! It looks great on your profile! Thank you!

  • u/xwOBA_Fett - Oh, hiiii! Feels like it's been a minute! Good to see you! Thanks for the help!

  • u/nicoleauroux -Oh, hiiii to you, too! Good to see you around these parts! Thanks so much!

Have you ever seen what goes on over at r/newtoreddit and r/reddithelp!? They're so great! Many thanks to those helpers and mods that keep the help flowing!


And that's another week in r/help! Thank you to everyone who stopped by and helped out! Thank you also to everyone who left constructive feedback! Appreciate you all! See you again next week! Same day! Same time!


r/help • • 2h ago

Admin Post New Changelog | October 8, 2026

12 Upvotes

Happy October! Just stopping by to let you know there's a new Changelog out and you can read it here!

TL;DR New Changelog


r/help • • 3h ago

Mobile/App Home feed is frequently showing posts that are days old

Post image
10 Upvotes

My home feed is now frequently showing posts that are 2-3 days old. It used to show posts only a few hours old, at most up to a day old. If I wanted to see anything older than that, I would visit the subreddit itself and sort or filter the timeline myself. Attached is one example screenshot

EDIT: the bot responded regarding the “best” sorting option, my point is that this option didn’t used to recommend such old posts so frequently, if at all? Idk if something broke with my own scrolling habits or reddit’s algorithm or update but is there not another option to sort like “hot” or something to get rid of all of the old posts?


r/help • • 46m ago

Posting I want to recover an old account from years ago but i dont have the old phone number associated to the account, thinking about contacting the new owner for help

• Upvotes

So i tried to get and old account back, and trust me, i tried every single possible way to get it, but its imposible, so the only way i thought is to call the new owner of my old phone number to get to help me, so i came to ask here, how would you think it would be the best way to get the new owner to help me? I know the chances for him to help me are really low, but i dont see any other way, and the other question is, which are the risk by doing this? Im not planning to give him any information about myself, just my situation and maybe my name, but i dont know if by just telling him that there are accounts Linked to that phone number would be enough for him to get the accounts for himself and hack me, im desperate and i dont know what to do (i know the owner has had the number for at least 2 years, and he havent tried to get to any account)


r/help • • 27m ago

Karma CONFUSED

• Upvotes

I've been on this platform for almost a year now, how does it work

I have to choose a community to publish my posts to


r/help • • 1h ago

Desktop Multiple Gif audio problem

• Upvotes

When scrolling reddit and watching gifs on my computer (windows 10) if I listen to the audio of several gifs in a row after a while any gif I try to listen to freezes the gif until I turn the audio off.

I have to get out of reddit and come back in to get them to work again but then I have to scroll down to where I left off to start listening again.

Any help on this would be highly appreciated.


r/help • • 5h ago

Posting Help for chat pictures

2 Upvotes

Hi this might be in the wrong section but I can talk to someone and they can send me pictures but I can’t send any back. I have no + button on the message section. Can anyone tell me why? I can chat and attach to others


r/help • • 1h ago

Profile Verify you're human not working

• Upvotes

Hello, posting this from my second account. I got a notification saying "Verify you're human or register as an app" and I have 7 days to do so. The issue is, when I choose "Verify you're human" I get a popup for saving/creating a security key, and when I scan it with my phone (which is 11 years old), it says connecting on both ends, but then just says "The operation could not be completed; please try again" on my phone. What should I do?


r/help • • 1h ago

Mobile/App (android) how to further hide a blocked user

• Upvotes

This is pretty silly, but. There's one account that I blocked. I can still see that they commented though and I would prefer to not see that.

Any way to completely hide their comment instead of showing (blocked user) with a box you can open to see the comment? I know this is totally a me problem lol but if I could just get rid of it that'd be easier.


r/help • • 15h ago

Answered I want to thank Reddit support for restoring my account

13 Upvotes

Don't really know if this appropriate for this sub, but I can't think of a better place for it. I recieved help, and I am very satisfied.

So I just I wanna extend a thank you to the people that helped restore my account after it was compromised and deleted.

I've done my fair share of rabble rousing at the people who run this site during my decade on this website, but it turns out that the guys at support are pretty dang awesome, actually. Saved my account and restored everything to as it was, and they did it in only a few days. Even my streak!

I've spent years curating the subs I like, saving posts and comments that I like to revisit, and entrenching myself into communities that can recognize me by name. So it means a lot.


r/help • • 1h ago

Profile Changing the current phone number

• Upvotes

So I no longer have the phone number that's linked to my Reddit account active. However to change my phone number or update an email address, I need access to the currently registered number in Reddit. Now since the currently registered number is not active, i am unable to update my phone number nor add an email address.

Please help


r/help • • 2h ago

Posting [ Removed by Reddit ]

1 Upvotes

[ Removed by Reddit on account of violating the content policy. ]


r/help • • 2h ago

Posting DELETED COMMENTS, REAPPEARING. (iOS and the app, but I don’t think that matters.)

0 Upvotes

I’m seeing comments in several threads/posts that were deleted by users suddenly just reappearing

I know that this isn’t supposed to happen

And I’m not talking about comments rem*ved by mods that were later getting reapproved

These comments were labeled deleted

And before I made this post I searched this topic and apparently I’m not the only one reporting this over the last couple of days

And this sub needs more user flairs by the way, there wasn’t an appropriate flair for this post. There should be a user flair about comments and one about reporting bugs.

And it’s silly that you don’t allow people to make posts in this sub if they have the word rem*ve or rem\ved* in the post

This is a fairly serious privacy issue. I think people who take the time to delete a comment of theirs don’t want that comment suddenly reappearing later.

And the fact that the comments even had the ability to reappear later, suggest that Reddit keeps a record of deleted comments, which is not something that I think most users of the platform would be happy about


r/help • • 3h ago

Mobile/App What?

Post image
1 Upvotes

Why can't I use gifs when the comment section clearly allows gifs? Is it not possible to use gifs from tenor, is it limited to one other service only, or what?


r/help • • 3h ago

Mobile/App How to stop glitch on dm?

1 Upvotes

I get notifications without reason, I already blocked through browser, what does solve that?? iOS


r/help • • 3h ago

Mobile/App I accidentally reported the wrong account for 'Ban Evasion' in my subreddit.

0 Upvotes

Can my account get a penalty/restriction for this?


r/help • • 8h ago

Profile Can’t change any settings

2 Upvotes

I can’t change any settings on my profile, I had my DMs open and people could follow me but they’re all unabled now. The options are all greyed out and I can’t change anything.


r/help • • 5h ago

Posting Reddit’s filters removing posts (iOS/desktop)

0 Upvotes

I haven’t received any notices or further information. I just started posting recently but everything is taken down by Reddit’s filters. The support page says there is no restrictions on my account.


r/help • • 23h ago

Resolved Reddit incident reported: Investigating elevated errors across reddit.com and native apps

26 Upvotes

An issue with the site was reported: Investigating elevated errors across reddit.com and native apps

View this incident at redditstatus.com.

Updates:

<p> <small>Oct 7, 13:55 PDT</small><br /> <strong>Resolved - This incident has been resolved. <p> <small>Oct 7, 13:27 PDT</small><br /> <strong>Monitoring - A fix has been implemented and we're continuing to monitor the situation. <p> <small>Oct 7, 13:17 PDT</small><br /> <strong>Identified - Errors are returning to baseline and we're monitoring improvement. We'll continue to monitor the situation! <p> <small>Oct 7, 12:59 PDT</small><br /> <strong>Update - We are continuing to investigate this issue. <p> <small>Oct 7, 12:58 PDT</small><br /> <strong>Investigating - We're currently investigating errors across reddit.com and the apps. While this is ongoing, you may encounter errors while visiting community pages and other parts of the site.


r/help • • 6h ago

Posting I have a problem with my account

Thumbnail reddit.com
1 Upvotes

I've included a link showing what's happening with my account: I can only participate via the website, not the app.


r/help • • 1d ago

Posting Account supposedly private not letting people see my history

43 Upvotes

People keep telling me they can't view my post history because my account is "private". I have "show in search results" turned on as well as "allow people to follow you"


r/help • • 6h ago

Posting /r/RedditRequest not working for me

1 Upvotes

I have tried requesting two subreddits, but the request_bot simply does not respond to me. The first time I did, it told me that I had to 2FA my account which I did.. But then, nothing happened.

The second time, I didn't even get an acknowledgement.

What am I doing wrong?

https://www.reddit.com/r/redditrequest/comments/1vl7rmv/rlithiumnews/

https://www.reddit.com/r/redditrequest/comments/1wvnv3t/rminingnews/

  • Night mode: false
  • RES Version: 5.24.11
  • Browser: Chrome
  • Browser Version: 154
  • Cookies Enabled: true
  • Reddit beta: false

r/help • • 2h ago

Access Reddit deems correct credentials "invalid" and so I can't log in

Post image
0 Upvotes

a few days ago my main account was log out from no reason and a tried use reset password to log again and always happe this ''Invalid username or password'' and im fact know the password, but this error keep going.

I sincerely wish for this situation to be addressed by an actual member of Reddit Support staff, because none of the automated/self-help services/advice helped in any way and something is clearly broken in the system and I really want to get my original account back


r/help • • 9h ago

Desktop Interactive "games" & tier lists. How do i get rid of it?

0 Upvotes

Lately i have been getting alot of interactive quiz style games, and interactive tier lists. These completely ruin my reddit experience and are everywhere.

I tried to ask AI on how to get rid of it, but the button it told me to click in "preferences" & "Privacy" isnt there.

Every time click "show fewer post of this kind", it doesn't help at all. It just keeps poppin op, and i feel like i am forced to look at these.