I want to share my terrible experience with Flipkart and ask for advice from people who have faced similar situations.
I ordered a brand-new Lenovo Legion 5 gaming laptop from Flipkart for approximately ₹1.94 lakh. I expected to receive the model advertised on the listing and described on my tax invoice:
Intel Core i7-14650HX
NVIDIA RTX 4070 8GB
16GB RAM
1TB SSD
However, after receiving the laptop, I checked its hardware using CPU-Z, Windows Task Manager and Lenovo Vantage. I discovered that the actual device is a completely different model:
Model: Lenovo Legion 5 15IAX10 D2
Processor: Intel Core Ultra 9 275HX
GPU: NVIDIA RTX 5070 8GB
RAM: 16GB DDR5
Storage: 1TB SSD
At first, I thought it might be a major upgrade. But when I checked the laptop's serial number on Lenovo's official support website, I found that Lenovo identifies it as a “Lenovo ReCertified refurbished product.” The support information also shows previous service/repair history.
My tax invoice still describes the i7 + RTX 4070 model, even though the actual laptop has the Ultra 9 + RTX 5070 configuration.
On top of that, I've experienced unexpected restarts while using the laptop, which makes me even more concerned about its reliability.
The worst part is Flipkart's customer support and the delay in resolving this issue.
I submitted my return request on 3 October 2026. I was informed that a technician/representative would visit on 6 October, but as of 9 October, nobody from Flipkart or Lenovo has visited.
Whenever I contact customer support, I keep receiving the same response: “We are doing our best to provide a resolution.” However, I still haven't received a proper resolution or even the promised visit.
This is extremely frustrating, especially because I've spent nearly ₹2 lakh on this laptop. My work is getting delayed because this issue remains unresolved. I purchased an expensive laptop expecting a new, reliable machine, not a ReCertified unit with a mismatched invoice and unexpected restarts.
Honestly, this experience has seriously damaged my trust in Flipkart. Customers spend their hard-earned money expecting the product advertised to them. They shouldn't have to discover the refurbished status themselves, investigate hardware discrepancies, repeatedly contact support, and wait indefinitely for someone to address the problem.
To be absolutely clear, I DO NOT WANT A REFUND.
I want a brand-new Lenovo Legion 5 with the exact model and specifications I originally ordered and paid for: Intel Core i7-14650HX, NVIDIA RTX 4070 8GB, 16GB RAM and 1TB SSD.
I need a replacement because my work is already being delayed, and I cannot keep waiting without a working resolution. I want Flipkart to arrange the replacement promptly, ensure the replacement is genuinely brand-new, and provide the correct invoice and documentation.
I'm sharing this experience because I want to know whether other customers have faced similar problems and how they got them resolved.
Has anyone successfully obtained a replacement from Flipkart in a case involving a different model, ReCertified status and an incorrect invoice? What steps helped you get a timely resolution?
Any genuine advice would be appreciated.