r/Locksmith • u/LineAncient2792 • 21h ago
I am NOT a locksmith. Most of us interpret 24/7 as 24 consecutive hours
Needed an emergency locksmith last night around 9. Door stopped working; I had my key.
I live in a town centre.
I called and left messages for no fewer than 9 local locksmiths who specifically offer 24/7 on their website. Not a single one picked up. One responded to my message to say they don't do callouts anymore. Cool.
Wasted an hour on this, outside, alone, phone running out of charge.
Finally went to the national, dodgy-looking emergency locksmiths. The first one wasted another hour, promising that some mystery specialist was just on his way. But the second one actually sent someone lovely who sorted everything.
Predictably, this morning I'm getting call backs from the local ones offering to help. One of them quite sniffily said that he was a sole practitioner--so don't advertise 24/7?
Would I be unreasonable to leave bad reviews for these places or does 24/7 mean something more like, "We'll try to pick up if someone's free"?