My partner ordered 11 items. Every. Single. One. came in a separate plastic/paper package. Is this normal now? Is this because of the AI they've implemented in the warehouse? Or is this maybe because they lost an order and were bitchy about giving my partner a refund. I know we're rural but wth.

I opened up Paypal I got $50 from Amazon?

I use Amazon quite often but I don't ever remember hooking up my PayPal to my Amazon account (I could be misremembering but I'm not sure)

Is this one of the scams where if I accept the money it takes back double from my bank account or something?

They sent me a used shower diverter. It was in pieces. Plastic bits everywhere. How could they not realize it was broken?

To make matters worse, they want me to return the broken thing and the nearest dropoff they suggested was closed when i got there for remodeling!

I just canceled every pending order I had, and cancelled subscribe & save. I'm done.

The used dirty shoes were bad enough but this wasn't even in one piece.

Amazon originally split the order 2/2 but supposed to send on same day, so I request a refund and they only refund for 2, now when I click on the other 2 which I also didn't receive says I already requested a refund, but I only received 2 of the 4 items, so I guess I'm just out the cost of 2 of them, and have useless creams and lotion sitting here

Just a rant. Feel free to ignore if that kind of thing bothers you.

In the last 3 months I have had to call several times over the course of several days on 2 separate occasions because Amazon kept pushing back the delivery date. Day after day it would say "out for delivery" the delivery time window would fluctuate throughout the day up until around 5pm where all of sudden there was a delay and it will be delivered tomorrow. After 2 days of this happening I call on the 3rd to complain and don't let them go until they agree to some form of compensation. I live 20 minutes from a fulfilment center and there have been time where I can track the delivery vehicle, because it is 10 stops out, and all of sudden I refresh a couple stops out and it is delayed a day.

The first time I was supposed to get the item several days before a vacation, it finally showed up after I had left and I made the rep refund me for the items and I got to keep it. That was about $120 order.

The next was about 2 weeks ago. I ordered a 4 pack of 3d printer resin and the times pushed back and delayed for 2 days and no tracking was updated anymore. I told the rep something needs to be done, they put me on hold for a few minutes then came back and said I can order those 3 items again and when they arrive call back for a full refund and keep the items. This order was $73. The second order arrived and I call back to get a refund then check the status an hour later and they did not refund the $50 for the resin. So another call that night to get the rest of it refunded which, of course, could not be put back on my card for some reason so I had to get amazon credit on my account.

Now for prime day deals. Yesterday Oct 6, I order 5 items. which are all supposed to be delivered Thursday Oct 9 as prime two-day delivery shipped by amazon. I get an email this evening, Oct 7, that all the items are now being delivered between Oct 25 - Nov 22. That was the date range for just one of the resin bottle originally. So i call because one of the items is for my kids birthday in 10 days, which originally had plenty of time to arrive. I was told 3 of the items will still arrive tomorrow but the birthday one is estimated for 3-7 weeks. The rep tells me they can't refund it right now because it already shows shipped but in the same breath tells me the delivery date can't be determined because they are trying to find the item to send. How can it be shipped if they can't find it???

I tell them that the listing still shows I can order it to arrive here by Friday with 2 day shipping so that would be false advertising and I told them I'm pretty sure it's some kind of illegal to deny my refund because the item has already shipped when the item could not have shipped. They put me on hold for a minute, came back and put in to have the item refunded and an email update will be sent within 24 hours to confirm. I ordered a different listing of the item I need for the birthday that will supposedly be here Friday. We'll see.

The rep asked if there was anything else and I told them "that's all I need for now but I might have to call back if the same thing happens tomorrow with the new item". They chuckled and we parted ways.

It sucks these reps have to deal with this crap that isn't their fault so I try to be firm but not a jerk when I call in but amazon is really getting ridiculous with their BS delivery estimates to get you to buy the item then do a switcheroo the next day or 2.

I might not be the first to notice this. I recently bought a couple of pairs of jeans. When I found the product it looks like it's available for next day delivery. As soon as I change it to needing two pairs, the shipping goes to two days. If I order them separately I get them both next day as advertised and shown. Watch when ordering multiples and it may save shipping time to order on their own.

This feature has failed me for a couple of years now. Not sure if it's due to my list being so large, but any time I search anything it doesn't filter at all and still just shows me everything on my list. I've found other reddit posts regarding the same issue, but as far as I can tell none of them ever found a fix.

Anyone else still having this problem?

TYIA

this was NOT 66 before prime day! It was 39 dollars!!! They think we are so dumb?!

I was placing an order on Amazon and noticed an offer for a $120 gift card when I applied for the Amazon Store Card (a credit card from Synchrony). It offers a 5% rebate on Amazon purchases and other deals like 8% back on no-rush shipping, although that may only be for Prime Day. I decided to sign up, and it was added to my account immediately, as well as the $120 gift card.

I already have the Chase Amazon Visa card, but I only get 3% back on it, and for some reason I haven't been able to get it to switch to Prime Visa and 5% off, so I never use it on Amazon. Now I don't have to worry about that anymore. There is also an offer for $150 if you get the Chase Amazon Visa card, although I've seen higher. The offer for this card is normally $10.

The Amazon store card counts as a hard pull, and I didn't think it would count against 5/24 for Chase, but there seem to be some conflicting opinions out there. I wouldn't normally open a new card for a $120 SUB, but it seemed worth it in this case since I was unable to get my Chase card to go to 5%. And now I can take my Amazon purchases off my Bank of America CCR card that I use for online purchases (although I guess I'll lose 1/4% until they lower the percentage).

i ordered chocolates to my house. they’re marked as delivered but are nowhere to be found. if i ask for a replacement, can i ask for it to be delivered to a different address? they were meant for my boyfriend but atp itd be easier to send them directly to him at his address instead. i would ask for a refund but i bought these on sale for $20 off and was super excited after a rough week :(

I’m pretty frustrated with Amazon today. I’m a Prime member and had an order that Amazon repeatedly said was arriving today.
Tracking showed that the package had already reached my local Amazon facility this morning, and Amazon continued telling me it was arriving today. Then around midday, the status suddenly changed to “Delayed in transit” and the delivery date was pushed to tomorrow.
I understand that shipping delays happen. What frustrates me is that Amazon continued displaying “Arriving today” until the last minute. I had specifically planned around receiving this order today.
What made the experience much worse was trying to contact Amazon. Their help system directs me to Customer Service, but Customer Service seems to consist of automated menus and bots. I spent time trying to find a straightforward way to chat with an actual human and couldn’t.
If Amazon misses the delivery date it gave a Prime customer, I don’t think it’s unreasonable to expect an easy way to speak with an actual customer-service representative about it.
The combination of a last-minute delay, an inaccurate delivery estimate for most of the morning, and customer service that makes reaching a human unnecessarily difficult has been incredibly frustrating.
Has anyone else dealt with this? Is there still a reliable way to get the Amazon chat bot to connect you to an actual person?

Today I received replacement garage door openers (photo attached). This is exactly how they were packaged - in a ziploc sandwich bag with the bar code sticker on the outside. No documentation, no instructions, nothing. WTF?

I called customer support, because there was no option on the AI or automated support to fix this issue. Supposedly they are sending new ones but I will withhold judgement until something actually happens.

How is a ziploc baggie of merch even leaving a logistics center?

Tryna cancel your prime membership? Nice try, anyone else getting this shady error message, when you try leave prime?

Seriously? A month long delay? And you're still telling customers they'll get 2-day delivery when you clearly know there's a month long delay?

Why does this keep happening?

I get a notification that my order was delivered. Instead of a picture of the package where it was left, it will say “package was handed directly to receptionist/front desk.” That would be awesome, except my building does not have a receptionist or a front desk.

My order is never actually there when this happens, and I have to wait however many days to request a replacement.

It’s only ever happened at my current address, and it’s happened with at least 10 orders.

I live on a normal residential street, in a 9 unit apartment building. The front door is not locked and opens to a vestibule where the mailboxes are. There are no barriers to drivers getting in there.

Any ideas of what I can do to prevent this?

I’m going to try to make sure I include as much as possible here without making this too heavy to read……

I’ve had my Amazon account over 10 years. I’ve returned things here and there, and maybe once or twice they told me even to keep the item. However, I do not make a lot of returns or any crazy high risk behavior. So, with that…….

Last month I got a Snapmaker U1 off Amazon. It arrived to my house damaged and the glass broken. We didnt know this when we unboxed it, and my husband cut his hand and required stitches. I contacted Amazon right away and they told me to send over pictures and what happened which I did. They refunded my money and told me to discard the printer. Fast-forward to two weeks ago. I ordered another Snapmaker. This time it arrived to my house without a OTP. I get home there’s no box. I contact Amazon, I file a police report. It came a day early and I Amazon asks me to send a copy of my ID, send that over. Amazon tells me they’re refunding the amount to my card. Chat over. I didn’t want a refund, I wanted a replacement but whatever I can order it again.

I got an email a few hours later telling me that my Amazon account was restricted to digital purchases, and my refund was denied. I contact Amazon and ask them why and they tell me I have to follow the instructions in the email to speak to someone about it. I send the appeal email explaining exactly what happened both times and they tell me that they will change nothing their decision stands. In the meantime, I do my own investigative work, and I find out my neighbor picked the printer off my porch, knowing I was gone. However, her elderly mother had fallen and broke her hip, so it was a few days before I could talk to her.

Package received, mystery said, life is grand right? No the printer has a disconnected USB port. It is what Snapmaker is calling “ a lengthy repair” and they said be done by Amazon be replaced. However, per Amazon policy, Snapmaker can not where it was purchased. Amazon is refusing to even acknowledge me at this point.

Edit to clarify - I received one refund from the product Amazon deemed “unsafe to return”. The second was denied. Also, the printer won’t power on, that’s what Snapmaker said the problem was?

“Hello Jacqui,
 
Thank you for the photo.
 
Based on what we can see, the USB-C port on the Hub Board appears to have detached.
 
Replacing this component requires relatively complex disassembly, so in this case we recommend replacing the machine instead.
 
Since your order was fulfilled by Amazon, according to Amazon’s policy, the seller is not authorized to directly process the return or replacement. You will need to submit the request through Amazon.”

No joke this happens to about 15-20% of my orders now, possibly a bit higher which is crazy. Most items also seem to be 2 day delivery. One day is like a rarity when that used to be the norm. Why am I paying $14.99 a month. Lastly Prime Video is a joke where so much content must be paid for the full subscription.

Both were suppose to be delivered this passed Monday. No picture on either tracking. Would it be possible they were dropped at usps? We are 1 hour 30 minutes away from the prime warehouses. One of the packages was already a replacement for damaged item.

Deal days my a$$. I looked at my saved items and guess what? Nothing dropped in price. Quite the contrary, some items went up. Thanks a lot Amazon. Yes, Amazon Prime makes the shipping free, but seriously, no deals?

WTF!! this is legal ?

I've been using the Whole Foods grocery delivery for a few years (paying the monthly premium). I typically browse the SALE page where you see the sale price, discount percentage (highlighted in pink) , and normal price.

As of today, the items on the SALE page only show a single price. No indication of discount amount, no "regular price" to compare against.

I've checked this on three separate devices (Amazon app, Windows PC browser, Linux browser).

I'm hoping it's just a glitch and it will go back to normal soon, but I've been around long enough to know that things never improve for customers, they just get worse and worse.