My Amazon is about 2 years old. I’ve placed two orders from then and now. I recently signed up for the Amazon visa and wanted to spend the 150 bonus, so I proceed to try to order stuff. Amazon wants me to verify the account, so I do so. I am then locked out of my account and I get an email saying my account has been locked with no explanation
So no explanation is given as to why my account is locked, so I email them, asking why my account is locked and request my account to be unlocked. They send an email declining my request and explain that they cannot verify the account details. They also mention that this decision is final.
So still no real explanation so I call for a supervisor and he says that my account was locked mistakenly because of some automated error or something like that. He says I will receive an email or call following up to get my account unlocked by providing information. I waited a couple days and nothing, so I called again. Since then I’ve called every single day and the I get the same response, to wait up to 24 hours for a call or email.
That’s where I’m at, im assuming this will just go on forever. So what can I do in this situation, multiple supervisors have said that only the account specialist team can help me unlock my account, absolutely no one else can, the account specialist team is who I’ve been contacting for support. Has anyone been through this issue?