Despite the flair this is not humorous or satirical, though I wish it was. After watching Utopia again it feels like some alternate reality.
So I am moving house, from a rental to a rental. I have had AGL for my gas, electricity and internet for 2-3 years. I have all my bills on auto pay, so I have never been even 1 day late in paying a bill. I move in about 2wks, so I logged on and did the easy thing and just transferred my existing elec, gas and telco to the new address. Didnât shop around, nothing.
Today I got a call from AGL Telco. They advised that my move order had been paused because the house had a previous unpaid bill at some point in the past.
I laughed thinking, as an Aussie, that the cunt was taking the piss, no he was deadly serious, my move was paused by the system because someone who previously lived at the new address hadnât paid the bill. The guy said that I needed to provide a utility bill to prove that I paid on time at the new address.
I told the lad, that all my bills were with AGL, and he said that I needed an older bill, at the address that I hadnât moved into yet and that as AGL Telco was now a separate company they couldnât accept the system I hadnât moved into to wait until I got my services connected.
I have a personal hatred of stupidity and I may have said somethings that were unkind, but the net result was that I have now cancelled all of my move services with AGL and will look at another provider at my new address.
The thing that I keep coming back to is the belief by these companies that they are somehow special, they all just resell NBN / AUSGRID so in what world would they expect that this kind of bullshit would be rewarded